The Consumer Rights Act 2015
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This course provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which provides a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The Consumer Rights Act 2015 is a key piece of legislation within the retail industry and is something that all vendors need to have an awareness off. This course provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which outlines a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.
The course looks at the law and how it affected contracts that were entered into from 1st October 2015 to identify where the changes occurred and how they shaped the current retail market. It provides a simple guide to important legal words used in the Act and looks at the law through the eyes of a range of typical businesses.
By using a series of scenarios, quizzes and challenges to examine the practical implications of the Act, this course periodically tests your knowledge and understanding to ensure that all learnings are taken on-board. Prompt sheets are built up throughout the course to help the learner understand consumers rights and the process of providing remedies to consumer complaints.
This course has been brought to you through a partnership between Virtual College and the Chartered Trading Standards Institute.
Who should take this course?
The module is suitable for business owners and their staff. It is relevant to traders of all sizes across all sectors.
What does this course cover?
The learning outcomes for this module are as follows:
- A consumer's rights when they buy goods, digital content or services from you
- The remedies available to your consumers when the goods, digital content or services you have supplied do not conform with the contract
- The time limits for consumers making claims against you and the limits on you restricting your liability to customers
The Consumer Rights Act 2015 Course Certificate
The end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test three times at no extra cost. If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.
Learners will be able to download a digital certificate on completion. The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Duration
Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- A consumer's rights when they buy goods
- The remedies available to your consumers
- The time limits for consumers making claims against you
Suitable for
- Business Owners
- Traders
- Sole Traders
- Retail Staff
- Administration Staff
- Sales Staff
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out by Royal Mail delivery.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: 3 years
Whilst none of our certificates have an expiry date it is strongly recommended that the training is completed every three years. This is based on industry best practice to ensure awareness and knowledge of the latest guidance and legislation.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
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4th June 2026
This is the best educational platform where everyone can complet their course.Because every course has described by modules which was explained for learner understanding. This is why which i choose
This is the best educational platform where everyone can complet their course.Because every course has described by modules which was explained for learner understanding. This is why which i choose Virtual College. On the otherhand they are customer service was helpful and friendly also.
4th June 2026
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It was easy to access the coarse, give us the opportunity to review the topics. The good point is to check our understanding by short quiz
3rd June 2026
The course I required was readily…
The course I required was readily available. It was informative and easy to follow it was good that you could mark your place and return at a later time. Certificate was printable.
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The content of this course was fully…
The content of this course was fully compliant.
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