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The Consumer Rights Act 2015

The Consumer Rights Act 2015
The Consumer Rights Act 2015 screen shot The Consumer Rights Act 2015 screen shot

Overview - The Consumer Rights Act 2015

This course has been brought to you through a partnership between Virtual College and the Chartered Trading Standards Institute.

It provides traders with jargon free, step by step guidance to the Consumer Rights Act 2015 which provides a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.

Lesson Plan

The learning outcomes for this module are as follows:

  • A consumer's rights when they buy goods, digital content or services from you
  • The remedies available to your consumers when the goods, digital content or services you have supplied do not conform with the contract
  • The time limits for consumers making claims against you and the limits on you restricting your liability to customers

The course looks at the law and how it affects contracts entered into from 1st October 2015 and identifies where the changes have occurred.

It provides a simple guide to important legal words used in the Act and looks at the law through the eyes of a range of typical businesses.

It uses scenarios, quizzes and challenges to examine the practical implications of the Act and test knowledge and understanding.

The course builds prompt sheets to help the learner understand consumers’ rights and the process of providing remedies to consumer complaints.


The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.


On completion of this course you will be able to download and print a certificate.


Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience

The module is suitable for business owners and their staff. It is relevant to traders of all sizes across all sectors.

Entry Requirements

There are no specific entry requirements for this course.


Examples could be linked to the business that the employee is working for.
18/04/2016 AN
Comprehensive and in depth . It allows you time to think and not rush decisions therefore achieving correct result after thorough examination
14/03/2016 DH
Very simple to understand .I really enjoyed the scenarios as it explained the rights clearly.
01/02/2016 JB
Very clearly structured and explained. Easy to understand and apply to the practical real business. Very helpful. Thank you
24/01/2016 YM

How it Works

This is a general guide to how the system works; if you want a more detailed guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively, if you have a specific question or concern why not contact us directly ?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consists of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

£30.00 + VAT

LMS - Track and record multiple learners

Click for more info or call 01943 885089

On average this course contributes 1 hour towards your CPD


Discounts are available for multiple users (10 or more) for more information please contact or telephone us on 01943 885089.

Corporate Purchasers

If you have 10 or more learners and want to track their progress or, for details of how we can help you with a corporate e-learning solution, please contact us


'Clear and conducive to learning'
£30.00 + VAT