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An Introduction to Listening
Everyone likes to think they are a good listener. The fact is, however, that most people ’hear’, but do not ’listen’. By understanding what is meant by ’listening’ you will be motivated to develop your skills in this area in order to develop and improve your all-round communication skills. Furthermore, an understanding of the human communication process will enable you to appreciate the part listening plays in this process, and the consequences of ineffective listening.
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£40.00+ vat
for full package
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Removing the Barriers to Listening
The failure to listen effectively comes about not because of any deliberate intention to do so, but because of certain factors that prevent its achievement. These factors are termed ’Barriers to listening’, and may result from internal human behaviours, or the external environment. By understanding what these barriers are, and the effect they have on the ability to listen, you will be both able, and motivated, to remove them.
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£40.00+ vat
for full package
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Becoming a Better Listener
Successful completion of this course, in tandem with the other two in the series, will develop in an employee with the potential to become a highly effective listener. Good listeners who also possess good questioning skills (see the Learning4business courses on this subject) are good communicators, and good communicators provide the innovation and drive that all organisations need.
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£40.00+ vat
for full package
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