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Principles of Providing Administrative Service

Principles of Providing Administrative Service
Principles of Providing Administrative Service screen shot Principles of Providing Administrative Service screen shot

Overview - Principles of Providing Administrative Service

The content of this course has been mapped to the underpinning knowledge within the following unit on the Qualifications and Credit Framework (QCF): Principles of managing information and producing documents – Level 2.

All organisations have their own specific procedures that they follow when planning, directing and coordinating supportive services. The development of effective administrative procedures will help ensure a continuity of supply that matches the demand for that product or service. In turn this will enable the organisation to maintain productivity through the successful completion of everyday business activities.

This online training has been developed to provide learners with the understanding required to complete core administrative tasks in a business environment. On completion, learners will be understand how to use office equipment, handle mail, use telephone equipment, minimise waste, and provide reception services and effective customer service.

This unit is a mandatory unit within the following qualifications:

  • Level 2 Certificate In Principles of Business and Administration
  • Level 2 Award in Principles of Business and Administration
  • Level 2 Diploma in Business Support
  • Level 2 Certificate in Legal Administration

Lesson Plan

Areas covered will include:

  • Making and receiving telephone calls
  • Handling mail
  • Using office equipment
  • Minimising waste in a business environment
  • Making arrangements for meetings
  • Organising travel and accommodation
  • Diary management
  • Delivering effective customer service
  • Reception services


On completion of this course you will be able to print a Virtual College certificate.


With approximately 50 interactive screens, it is estimated that this course will take approximately 1 hour to complete (depending on learning speed). As an e-learning course you can complete this training in convenient stages. The system will record your progress throughout.

Target Audience

Originally developed for those undertaking the Level 2 Certificate In Principles of Business and Administration, this course is also suitable for anyone who requires training in business administration skills, or would like to complete additional/refresher training.

Entry Requirements

There are no specific entry requirements for this course.

How it Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 1 hours.

£30.00 + VAT

LMS - Track and record multiple learners

Click for more info or call 01943 885089


Discounts are available for multiple users (10 or more) for more information please contact or telephone us on 01943 885089.

Corporate Purchasers

If you have 10 or more learners and want to track their progress or, for details of how we can help you with a corporate e-learning solution, please contact us


'Clear and conducive to learning'
£30.00 + VAT