Overview - Principles of Providing Administrative Service
The content of this course has been mapped to the underpinning knowledge within the following unit on the Qualifications and Credit Framework (QCF): Principles of managing information and producing documents – Level 2.
All organisations have their own specific procedures that they follow when planning, directing and coordinating supportive services. The development of effective administrative procedures will help ensure a continuity of supply that matches the demand for that product or service. In turn this will enable the organisation to maintain productivity through the successful completion of everyday business activities.
This online training has been developed to provide learners with the understanding required to complete core administrative tasks in a business environment. On completion, learners will be understand how to use office equipment, handle mail, use telephone equipment, minimise waste, and provide reception services and effective customer service.
This unit is a mandatory unit within the following qualifications:
- Level 2 Certificate In Principles of Business and Administration
- Level 2 Award in Principles of Business and Administration
- Level 2 Diploma in Business Support
- Level 2 Certificate in Legal Administration
Areas covered will include:
Making and receiving telephone calls
Using office equipment
Minimising waste in a business environment
Making arrangements for meetings
Organising travel and accommodation
Delivering effective customer service
On completion of this course you will be able to print a Virtual College certificate.
With approximately 50 interactive screens, it is estimated that this course will take approximately 1 hour to complete (depending on learning speed). As an e-learning course you can complete this training in convenient stages. The system will record your progress throughout.
Originally developed for those undertaking the Level 2 Certificate In Principles of Business and Administration, this course is also suitable for anyone who requires training in business administration skills, or would like to complete additional/refresher training.
There are no specific entry requirements for this course.
How it Works
The information below is specific to this particular course. If you would like a more general
guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to
Alternatively; if you have a specific question or concern why not contact us directly?
This is an online
course, all the training will be taken through your browser window. There will be no face-to-face
sessions with instructors nor will you receive any training material through the post. If you wish
you may print out any page of the training material, and may also print the notes you took during
You can also revisit the training material at any time, even after you have
completed the course.
The material for this course has been broken down into
several smaller lessons, each lesson dealing with a specific area of the overall subject.
The lesson consist of a series of pages in which an instructor will talk you through the
lesson material at a pace that suits you. Pages may also include supporting pictures, graphs,
animation or extra sounds to help with the learning where appropriate. Some lessons will
include challenges/quizzes to help you keep in touch and interested in the material.
Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any
stage. When all lessons in the course have been completed our system will realise and
automatically record that you have successfully completed the course
This course is delivered fully online allowing you to learn at your own pace,
however an average duration would be 1 hours.