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Questioning Skills - Why are Questions Important?
Everyone asks questions, and most people either don’t think any more about it or assume themselves to be good at it. The truth is that the ability to ask questions effectively is the key to good verbal communication-something very few people possess!
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£40.00+ vat
for full package
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Using Open Questions
Many job roles require the job holder to gather and establish facts and information. Equally, many roles rely on an ability to deal with people and, as a result, understand how they feel and why they react in the way they do; indeed, most managers’ roles requuire both these sets of skills. Becoming competent in using open questions will, therefore, mean you are able to perform key areas of your job more successfully.
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£40.00+ vat
for full package
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Using Probing Questions
Open questions enable people to gather information and seek feelings and opinions. Sometimes, however, people do not volunteer a full response to open questions, and this can lead to frustration for the questioner. This course will enable you to ’open up’ reluctant respondents and find out what lies behind an initial, and perhaps superficial, answer.
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£40.00+ vat
for full package
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Using Closed Questions
Sometimes, for instance when selling, persuading or negotiating it is important to be able to gain committment from the other person. In these instances, open and probing questions are of little use since they enable the respondent to provide further information, rather than committment.
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£40.00+ vat
for full package
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Unproductive Questions
We learn to ask questions from an early age and, inevitably, get into bad habits. These bad habits take the form of unproductive questions, which are questions that either produce little useful information or, worse, do actual harm. Following this course you should be able to avoid such questions and ensure that you are able to obtain accurate information from respondents who are not offended, intimidated or confused by your questions.
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£40.00+ vat
for full package
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