LO39 - Removing the Barriers to Listening

Overview - LO39 - Removing the Barriers to Listening

This course is provided by Learning4Business. Having completed this course you should be able to to identify, and become alert to, the conditions and personal attitudes that legislate against effective listening.

The failure to listen effectively comes about not because of any deliberate intention to do so, but because of certain factors that prevent its achievement. These factors are termed 'Barriers to listening', and may result from internal human behaviours, or the external environment. By understanding what these barriers are, and the effect they have on the ability to listen, you will be both able, and motivated, to remove them.

Most individuals within the organisation are committed to good communication, but often fail to understand why communication fails. Understanding the factors that act as barriers to effective listening will fill this knowledge gap, and act as a catalyst to more effective communication.

The course is divided into 3 sections covering the following areas:

• what is meant by a barrier to listening
• the internal barriers to listening that result from the listener's mental processes
• the external barriers to listening that result from the surrounding environment

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 40 mins. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

Anyone who wishes to improve the attitude of managers towards these key skills, and motivate them to study and develop them to everyone's benefit.

Entry Requirements

None