Overview - LO42 - Silent Speech - Understanding Body Language
This course is provided by Learning4Business. Having completed this course you should be able to identify feelings and attitudes by interpreting key bodily postures, gestures and how people use proxemics.
Course LO41, 'An Introduction to Body Language', provided the learner with a basic understanding of both what we mean by 'body language', and its key components. This course looks in detail at the postures, gestures and proxemics that, when interpreted correctly, provide an invaluable insight into how someone is feeling, regardless of what they might be saying at the time.
This ability to interpret body language will enable you to flex your approach to situations according to how the other person is feeling. You will also be prepared for a reaction that might otherwise take them by surprise, and will be able to gauge how well an interaction is going. By controlling your own body language you will be able to, where necessary avoid revealing your feelings and attitudes.
A staff member, or manager, who is able to read, and use, the 'silent speech' of body language is likely to be seen as empathetic and a good communicator by peers, staff and your manager. Equally, you will be perceived as someone who 'sees beyond the words' as well as one who is able to uncover unspoken dishonesty or deceit.
The course is divided into 7 sections covering the following areas:
- posture, gestures and proxemics
- the benefits of interpreting feelings and attitudes
- open and closed attitudes
- agreement and conflict
- honesty and dishonesty
- interest and boredom
- confidence or insecurity