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Virtual College Ltd is based in Ilkley, West Yorkshire. We are one of the fastest growing companies in Yorkshire. We provide e-learning to over 300 organisations and over 1.5 million learners nationally. We have a broad range of services we package and deliver to meet the specific needs of our customers including a directory of e-learning courses and modules on a comprehensive range of training topics and subjects, bespoke e-learning course development, a sophisticated learning and quality audit management system.

Hours of work are 37.5 hours (Monday to Friday). If you would like to apply for any of the vacancies below, or are interested in other roles with Virtual College, then please send your CV and covering letter detailing your current salary to Human Resources – careers@virtual-college.co.uk. Please state clearly where you saw the position advertised.

We are an Equality & Diversity employer. No agencies please.

Read our Graduate Intern’s blog

Departments

  • Health & Social Care
  • Business & Education - Tactical Sales
  • Business & Education - Strategic Sales
  • Group Services

Job Roles

Product Owner

The Product Owner is a critical role at Virtual College and will have responsibility for the development of our flagship product, Enable, our Learning Management System. The Product Owner is required to closely collaborate with the team on an ongoing basis and to guide and direct the team (e.g. by actively managing the product backlog, answering questions when they arise, providing feedback, and signing off work results). In simple terms, the Product Owner sits in the driver’s seat; ensuring work is carried out to plan.

The Product Owner will intimately understand Virtual College’s customers and potential customers as well as the broader industry.

The activities of the role may encompass:

  • Constantly re-prioritise the Product Backlog based on requirements from paid-for customer change, the product community, the business strategy and sales team feedback
  • Develop a deep understanding of customer / stakeholder needs
  • Determine the appropriate product Release dates and content
  • Actively manage internal and external stakeholders
  • Accept or reject the product teams’ work results at each Sprint Review meeting
  • Provide regular reporting including product scope, schedule, spend and planning
  • Provide customers with regular information on development progress
  • Manage and maintain ideas management
  • Proactively manage technical debt in the product
  • Work closely with the design team to promote the user experience when developing changes.

Skills and Requirements:

  • Ability to set and manage priorities
  • Experience in software product development (ideally with experience of working in a testing or developer environment)
  • Demonstrate knowledge of software development lifecycles and activities
  • An understanding of software Agile methodologies, particularly Scrum
  • Strong relationship building skills with the ability to relate constructively at all levels
  • Strong listening, written and oral communication skills
  • A proven ability to plan, undertake and finish activities to achieve high-quality results
  • The desire to be part of and contribute to a team environment
  • Demonstrate commitment to keeping sensitive information confidential
  • Ability to articulate ideas to both technical and non-technical addresses
  • Exceptionally self-motivated and directed

Business Development Managers

We are looking for a skilled consultative salesperson/BDM to join our close knit team. You will be required to meet the following skills, experience and hold the following key attributes:

  • Sales of e-learning and online management tools
  • Work tenaciously to agreed targets
  • Development of strategic business plans to exploit new markets in the health and social care sector
  • Develop key links to agencies, charities and industry leaders in your sector
  • To be able to manage small to medium scale projects to ensure successful handover and on boarding of your customers
  • Working with the marketing team to ensure that all products and services are promoted successfully
  • IT literate, creating slick presentations with an understanding of Excel and Word
  • Excellent written and verbal communication skills with good attention to detail
  • Experienced, Solution led salesperson with a proven track record of B2B sales
  • Target driven with strategic and relationship building skills
  • Excellent commercial acumen, good understanding of both short/ long term business goals taking into account income and costs to maximise profits
  • A positive, confident and friendly demeanour
  • Self-starting and driven, being able to work independently and as part of a focussed team
  • A track record of selling to the education sector or similar is desirable but not essential
  • A full clean driving licence and access to a car for work is an essential requirement of this position.

Account Managers

Positions are available within our Business & Education Division and our Health & Social Care Division

The Role for both

  • You will build strong relationships through taking a consultative approach in order to deliver the outcomes, products and services that the customer need.
  • You will need to write simple reports and provide management information to your team manager and your customers.
  • You will work with the team to spot new business opportunities and be responsible for closing new business.
  • You will work with the team and manager to execute sales plans to meet the team and personal sales targets.

Health & Social Care Account Manager

  • You will engage with different agencies in the sector including charities, Health, Education, Police and Safeguarding children boards so that you understand the sector and are better able to sell to them.
  • You will manage existing customers from both the public and private sector, you will work with a support administrator to analyse usage of the products and provide reports to the customer on return on investment.
  • You will train and present to customers on how to use the products and services so that they get best value from what they have bought.

Business & Education Account Manager (you must have at least 2 years Account Manager or sales experience for this role)

  • You will work with customers from the private sector including Hospitality and Leisure, Retail, Construction, Engineering, Professional Services and on occasion the public sector such as councils.
  • You will work closely with the Service Delivery team to ensure that products and services are delivered in line with our service level agreement.

Key Attributes and Requirements

  • There will be some overnight stays and travel across the UK to meet your customers
  • IT Literate, you must be able to create presentations and have a working understanding of Excel and Word.
  • Ability to communicate well at all levels with good attention to detail.
  • A strong customer focus and ability to build relationships to continue customer engagement with our products and services.
  • Passion, tenacity and drive to meet individual and team targets.
  • Positive, confident and friendly demeanour with high level of integrity will be essential for you to fit into the company culture of this friendly yet ambitious and driven organisation.
  • Self driven and trustworthy with the ability to work independently and as part of a focussed team.
  • Confident in presenting at all levels, to a range of different organisations

Full training on our products will be given. In recognition that this is a developing role; there will be a clear progression route depending on experience and ability to meet targets you will be given the opportunity to progress through a clearly defined set of competencies and reward structure. For gifted Account Managers, there will be further opportunities to progress to higher graded sales roles as our expanding business demands. This is an interesting and complex role that will impart a broad range of skills and help you to build your career path. You must have access to a car and a full drivers licence.


Network/Server Support Analyst

We are looking to recruit a keen experienced person to support the IT Infrastructure manager in ensuring the internal and datacentre IT Infrastructure of the business runs smoothly and efficiently, ensuring systems are running, up to date and fully patched. Responsible for ensuring processes are recorded, followed and monitoring using IT and quality principles. To support staff on IT issues to allow them to work with maximum efficiency and productivity, and to minimise infrastructure outage during working hours

This role requires excellent organisational skills and the following relevant qualifications including MCP, MCITP, MCSE, CCNA, VCP:

Knowledge and Skills:

Essential

  • Windows Server 2008 to 2012R2
  • Exchange 2010
  • SQL 2008-2012 Set up and administration
  • Backup Exec 2010+
  • VMWare VSphere 5-5.5
  • VMotion
  • iScsi SAN technologies
  • Networking including switching, routing, bridging, etc. – L2-L7
  • CRM exposure
  • WSUS
  • Firewall configuration
  • DNS, DHCP, SMTP, IIS, VLAN
  • Access controls – eg. NTLM, Kerberos

Desirable

  • HyperV
  • vTiger CRM
  • BYOD management
  • Barracuda firewalls
  • Barracuda load balancing
  • Working within a security framework eg. ISO27001
  • Cloud technologies
  • VPN
  • PRTG, DELL OpenManage, Redgate, SQL Monitor, XPO log management

Experience

  • Minimum 5-10 year’s experience within a busy IT support environment dealing with modern server/storage technologies.
  • Full conversant with modern Windows OS desktop/server.
  • Exchange 2010 experience essential.

Administrator Technical

We are looking to recruit an Administrator for our Technical Team.

You will work with the IT Support Manager and divisional teams to ensure the efficient and effective throughput of work via the LMS1 and website teams -to test and check work aiming for zero defects.

You will be the first point of contact for technical requests for the following:

  • Virtual College Website
  • Other website(s)
  • Self-registration sites
  • Promote (branding tool)
  • Adhoc technical work

You will create specifications for changes required and undertake testing, aiming for zero defects.

Adhoc technical work includes:

  • Administration tasks carried out in the Control Centre
  • Administration tasks carried out in Report Manager
  • Other administration work – recording, analysis and reporting
  • Other work associated with new products, new services or new working practices – as identified
  • LMS2 work as required

You must have:

  • Exceptional attention to detail
  • Advanced knowledge of Microsoft Word, PowerPoint , Excel and Outlook, be IT literate and technically minded
  • Excellent organisational skills with the ability to prioritise and meet delivery times
  • The ability to prioritise and manage conflicting workloads
  • Experience of working within a team
  • Excellent communication skills – both written and spoken

Developer

Experienced MVC.NET developer required for a successful e-learning development environment. Individual requires excellent organisational skills and strong understanding of programming ideologies. The position requires a strong competency in the following technologies:

  • SQL/SQL Server 2008+
  • C#
  • MVC.NET
  • Entity Framework
  • .NET
  • Visual Studio 2008+
  • HTML, CSS, JavaScript

This is a permanent position, to work as a key part of the company’s development team working on our main live websites and applications. This role will involve developing advanced MVC.net applications with a modern User Interface using the latest front end technologies. This role requires an individual who is well motivated and works extremely well within a team, all projects are run in a SCRUM/Agile environment and require a great level of team work.


Sales Coordinator

The overall aims and objectives of the role are to:

  • To manage the day to day operation of the outbound Telesales team, to include motivating a sales team in achieving targets and developing new business
  • Work with the team of Account Managers to ensure that handover of customers is competed upon customer reaching specified annual income spend
  • Proactively manage a portfolio of existing customers
  • Working with colleagues and customers to develop and implement creative service solutions to meet customers changing and developing needs
  • Prioritise, implement and manage sales activity
  • Managing existing customer account base
  • Team Leader of outbound Telesales team

The post holder must be IT literate (ability to use E>nable and Excel to a high standard), excellent time management, organisational, communication and problem solving skills. Must understand the commercial need to raise revenue and manage costs as well as maintaining a positive attitude to achieving targets and business goals.

The post holder must also be personable, customer focused and be an excellent team builder with strong business acumen.


Bid Writer

You will be responsible for identifying, developing and managing a range of bid, tender and funding opportunities on behalf of the strategic sales team (Business and Education Division).

You will be required to:

  • Seek out and access bid opportunities
  • Bid Sifting and allocation
  • Bid tracking and monitoring
  • Bid repository development and maintenance
  • Bid authoring / submissions / communications
  • Bid analysis and evaluation
  • Handover and support

You will need:

  • Experience of e-learning
  • Bid writing skills and experience
  • Research skills
  • Presentation skills
  • The ability to build strong professional relationships
  • Experience of producing commercial quotes and proposals
  • Project management and contract management skills
  • To be self- motivated to achieve targets and objectives

Apprentices

Virtual College is committed to progression. There are a wide variety of roles available within the company. We are looking for an apprentice to demonstrate capabilities and would look to progress the right candidate. We have a history of progressing apprentices within the organisation.

Business Admin Apprentice

Working alongside the receptionist/administrator to carry out the day to day running of Group Services Operations which include:

  • First point of contact for Virtual College telephone enquiries and able to understand daily whereabouts of staff and redirect accordingly.
  • Meeting and greeting visitors, arranging parking, signing in/out, hospitality
  • Ensure meeting rooms are prepared ready for visitors, including tidying throughout the day
  • Ensuring reception and communal areas are kept clean and tidy
  • Managing/helping with meeting room bookings
  • Ordering and maintaining stationery stocks under manager supervision
  • Distribution of incoming post and outgoing post on a daily basis, organising carriers as and when necessary, ensuring post between sites is dealt with efficiently.
  • Booking out shared equipment and ensure safe and timely return
  • Because of the changing nature of our business from time to time you may be required to undertake other activities of a similar nature that fall within your capabilities as directed by management

Account Admin Apprentice

Working alongside the company accountant and Accounts Technician to carry out the day to day running of the company accounts including:

  • Administration required for the sales and purchase ledger processes
  • Processing staff expenses claims
  • Credit Control
  • Issuing and keeping records of company Petty Cash
  • Allocating Payments and Receipts
  • Being a point of contact for internal and external accounts queries
  • Accounts analysis support
  • Maintain accounts spreadsheets as required
  • Because of the changing nature of our business from time to time you may be required to undertake other activities of a similar nature that fall within your capabilities as directed by management

Both apprentice roles will require the following skills:-

  • A flexible attitude to work
  • Good IT literacy skills and good techniques of telephone etiquette
  • Good customer care practices
  • Strong written and oral communication skills and an excellent grasp of grammar and spelling, and the concept of plain English and attention to detail.
  • Ability to work as part of a team.
  • Work to deadlines and targets within a high pressure customer facing environment.
  • Knowledge of Microsoft Word, Excel and Outlook.

The roles will also include some ad hoc work for the Operations Director such as making travel arrangements and arranging meetings


Graduate interns – 20 Week Placements

We are currently looking for graduates who have recently qualified. Virtual College are working in partnership with Bradford Council's Education Employment and Enterprise Team through their routes into Work Graduate Programme. We are looking to fill the following roles:-

  • Sales Graduate
  • Bid Coordinator

If you are interested or know someone who is please email Bradford Council by contacting Linda Wilson, Work Placement Project Officer on l.wilson@bradford.gov.uk.

To apply you have to be a graduate under 25 years old, live within the Bradford Metropolitan District and currently unemployed* or under employed and living in West Yorkshire. (*claiming Active benefits ie JSA)


We have other vacancies within the Company, so if you do not see the a role you are interested in above, please send your CV and covering letter (explaining what area of the business interests you) to Human Resources, at careers@virtual-college.co.uk

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