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Virtual College Ltd is based in Ilkley, West Yorkshire. We are 28th in the top 100 fastest growing companies in Yorkshire. We provide e-learning to over 300 organisations and over 1.3 million learners nationally. We have a broad range of services we package and deliver to meet the specific needs of our customers including a directory of e-learning courses and modules on a comprehensive range of training topics and subjects, bespoke e-learning course development, a sophisticated learning and quality audit management system.

We are an Equality & Diversity employer.

Hours of work are 37.5 hours (Monday to Friday). If you would like to apply for any of the vacancies below, or are interested in other roles with Virtual College, then please send your CV and covering letter detailing your current salary to Nicky Calam, Human Resources – careers@virtual-college.co.uk

Departments

  • Health & Social Care
  • Business & Education
  • Tactical Sales
  • Group Services

Job Roles

Business Development Managers

We are looking for a skilled consultative salesperson/BDM to join our close knit team. You will be required to meet the following skills, experience and hold the following key attributes:

  • Sales of e-learning and online management tools
  • Work tenaciously to agreed targets
  • Development of strategic business plans to exploit new markets in the health and social care sector
  • Develop key links to agencies, charities and industry leaders in your sector
  • To be able to manage small to medium scale projects to ensure successful handover and on boarding of your customers
  • Working with the marketing team to ensure that all products and services are promoted successfully
  • IT literate, creating slick presentations with an understanding of Excel and Word
  • Excellent written and verbal communication skills with good attention to detail
  • Experienced, Solution led salesperson with a proven track record of B2B sales
  • Target driven with strategic and relationship building skills
  • Excellent commercial acumen, good understanding of both short/ long term business goals taking into account income and costs to maximise profits
  • A positive, confident and friendly demeanour
  • Self-starting and driven, being able to work independently and as part of a focussed team
  • A track record of selling to the health and social care sector or similar is desirable but not essential
  • A full clean driving licence and access to a car for work is an essential requirement of this position.

Sales Account Manager

You will be part of a successful, highly driven and professional sales team providing high quality e-learning, learning management software and tools to the Health and Social Care workforce and as such you will play a vital part in helping organisations to improve lives.

The Role:

  • You will manage existing customers from both the public and private sector; working with a support administrator to analyse usage of the products and provide reports to the customer on return on investment
  • Building strong relationships through taking a consultative approach in order to deliver the products and services they need
  • Working with the team to spot new business opportunities and be responsible for closing some new business sales and to execute sales plans to meet the team and personal sales targets
  • You will need to write simple reports and provide management information to your team manager and customers
  • Training customers on how to use the products and services so that they get best value from what they have bought
  • There will be some overnight stays and travel across the UK to meet your customers

Key attributes and requirements of the role:

  • IT literate, able to create presentations and have a working understanding of Excel and Word
  • Ability to communicate well at all levels with good attention to detail
  • A strong customer focus and ability to build relationships to continue customer engagement with our products and services
  • Passion tenacity and drive to meet individual and team targets
  • Positive, confident and friendly demeanour with high level of integrity will be essential to ensure you fit the company culture of this friendly yet ambitious and driven organisation
  • Self-driven and trustworthy with the ability to work independently and as part of a focussed team
  • Full clean driving licence is essential
  • Experience of dealing with SME’s within a consultative, solution selling capacity would be an advantage, but we are looking for people with the drive and passion to succeed in this highly supportive and friendly company, where the work you do will make a real difference.

In recognition that this is a developing role; there will be a clear progression route depending on experience and ability to meet targets you will be given the opportunity to progress through a clearly defined set of competencies and reward structures. For gifted Account Managers, there will be further opportunities to progress to higher graded sales roles as our expanding business demands.


Account Manager

The Role:

The role of the Account Manager calls for someone with outstanding customer service skills and a good head for business. Working for the rapidly expanding Public Sector Division, responsible for building relationships with clients at all levels of seniority and decision-making. Business development will also form a significant part of the role and successful applicants will be able to spot new opportunities as well as developing existing accounts. The role is varied and complex, and the successful applicant needs to be confident and skilful in working with organisations to understand their training issues and come up with cost effective solutions.

To be considered for the role, applicants will be able to demonstrate the following skills and experience:

Excellent Customer Relationship Skills

Highly motivated and keen desire to succeed

Some sales experience – business to business (B2B)

Ability to work in a rapidly changing, dynamic environment


Administrator (Customer Support)

We are currently searching for an Administrator (Customer Support) to support a busy team. You will be required to provide the following:

First level telephone support to customers

  • Acting as the first point of contact for all service delivery calls/e-mails
  • Diagnosing the needs of customers, understanding issues and problems
  • Providing advice and guidance to customers over the phone to solve problems
  • Where the issue or problem is advanced referring the customer to other colleagues in the team or accessing information and guidance from the technical team
  • Logging all customer issues according to service delivery team procedures
  • Proactively liaising with the tech team ensuring customer issues are resolved
  • Ensuring customers are kept up to date with progress on technical issues/problems, in-line with SLA standards
  • Functionality of the LMS and how it works
  • Logging and reporting customer views and inputs on product refinements and developments
  • Developing, setting up, maintaining filing and general administration system
  • Responsibility for divisional visual management, ensuring noticeboards are updated and relevant
  • To provide admin and IT support in the design, formatting and general presentation of key documents e.g. bids, project review documents, presentation / training slides and other materials
  • To organise and attend events where required

Communication and relationships

  • Effectively and efficiently communicate with customers and with internal colleagues
  • Building positive professional relationships with customers and with internal colleagues

Supporting the development of self-help materials and toolkits

  • Contributing ideas to the development of self-help / self-serve tools – so that customers can work out and solve their own questions

Organisational systems and processes

  • Working with colleagues to standardise and develop processes to aid in effective service implementation and delivery
  • Adhering to organisation and team systems and processes and standards
  • Delivering customer focussed services and support
  • Working to the teams standards and protocols for customer handling and client management / CRM
  • Meeting and exceeding team KPIs

Instructional Designers (e-learning)

  • Be able to demonstrate experience of working with current e-learning software, designing and producing creative and effective e-learning programmes.
  • Knowledge of training theories, methodologies and techniques in relation to the use of technology in education
  • Degree or equivalent in Education, Media or Communication
  • Storyboard and develop concepts and solutions
  • Be able to effectively brief in-house design teams
  • Description:
    • Liaising with customers to establish training requirements and agree learning outcomes
    • Producing high quality, in-scope storyboards, using current instructional design and e-learning best practice
    • Work with designers to develop visual concepts
    • Working as part of an in-house development team to produce interactive e-learning

Trainee Instructional Designers

  • Would suit recent graduate or college leaver
  • Hands on, good communicators
  • Knowledge of training theories, methodologies and techniques in relation to the use of technology in education.
  • Description:
    • Liaising with customers to establish training requirements and agree learning outcomes
    • Producing high quality, in-scope storyboards, using current instructional design and e-learning best practice
    • Work with designers to develop visual concepts
    • Working as part of an in-house development team to produce interactive e-learning

Learning Technology Developers

  • Demonstrate experience of working with current e-learning software including Articulate Storyline Adobe CC products and video editing.
  • Have the ability to be creative whilst working to tight deadlines.
  • Description:
    • Working as part of an in-house development team to produce interactive e-learning
    • Work with designers and instructional designers to internal quality standards to build training courses using bespoke and proprietary e-learning development tools
    • Keeping up to date with new developments, technologies and ideas in the e-learning sector and implementing them
    • Building responsive e-learning courses

E-learning Designers

  • Educated to degree level as a minimum
  • Proven experience of Adobe CC software
  • Experience of e-learning authoring tools such as Articulate Storyline and Adobe Captivate would be desirable
  • Description:
    • Designing and developing e-learning courses
    • Produce bespoke designs for customers
    • Working as part of an in-house team on varied projects to produce visuals and concepts to full development
    • Keeping up to date with new developments, technologies and ideas in the e-learning sector and implementing them

Trainee Digital Designers

  • This would be a first job after graduating
  • We offer you the chance to work in a highly experienced studio environment to get hands-on experience
  • Description:
    • Working on designing and developing e-learning courses
    • Working to improve existing products
    • Working as part of an in-house team on varied projects to produce visuals and concepts to full development
    • Keeping up to date with new developments, technologies and ideas in the e-learning sector and implementing them

Product Development Co-ordinators

  • Working with our in-house teams to meet customer deadlines
  • Good customer service
  • Excellent organisational skills
  • High level of attention to details
  • Would suit those looking to progress to a Project Manager role
  • Description:
    • Co-ordinating customers and in-house development teams
    • Collating and acting on customer feedback
    • Working to ensure project deadlines are met
    • Working to ensure project costs and measurable are met
    • Reviewing and analysing the success of different product implementations

Employment and Liaison Officer

YP Training is an independent provider of apprenticeships and training to businesses. Our face to face training provision is enhanced with innovative learning solutions developed specifically for YP Training by our parent company, Virtual College,


The Role:

To be the provider of choice for employers and learners across our markets and to ensure that our teaching & learning results in the best possible outcomes for learners, employers and employees.

To provide high quality, flexible training which meets the needs of learners and employers through innovation, delivered by a highly competent and committed team.

The post is set within the context of an organisation dedicated to meeting the needs of its learners with a particular focus on high quality teaching and an excellent learning experience. You will liaise with Sales staff/agencies to successfully engage employers, learners, employer learner mentors and other stake holders to maximise the Apprenticeship and learner experience and remove barriers to further progression.

You will offer impartial confidential IAG to support initial engagement, achievement and further progression. IAG is fundamental to the pursuit of a high quality Apprenticeship programme and learning experience and we expect the post holders to be committed to developing an excellent service that meets the needs of the learners and puts YP Training in an excellent position to exceed our current employer engagement and Ofsted rating targets. Effective management of nominated sales, employer, and learner and stakeholder relationships to achieve agreed business aims, including YP KPIs (engagement/conversion, costs and productivity).

Maintain and further develop relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.

Support local quality initiatives and marketing activities e.g., training and up-skilling events with employers, partners, such as product launches, promotions, advertising, exhibitions and telemarketing.

Timely responses to, and follow up on referrals using appropriate methods.

Effective use of social media to support employer and learner engagement activities.

Ensure all safeguarding and health and safety risks are identified, quantified and reported through the appropriate internal management and risk management reporting channels within YP.


Provide excellent telephone, on-line and face to face IAG;

Within the scope and authority of your role liaise with the Operations Manager to ensure the commercial viability of all business referrals.

Ensure timely responses to, and follow up on employer, learner and stakeholder enquiries using appropriate methods.

Develop streamlined referral processes with Sales/agencies, Operations and Training Managers, and other key staff and stakeholders

Develop and maintain networks and working relationships with employers, learner-find (internal and external) agencies to support the employer and learner community;

When required establish relationships with external careers advice companies e.g. Next Step, Job Centre Plus, etc. to assist with the recruitment of new learners and to maintain relationships for future development.

Arrange and conduct interviews for candidates in accordance with company procedures.

Attend careers conventions, job fairs etc., both in and outside of normal working hours, to publicise and promote the services/training offered by the Company.


Apprenticeship Tutor/Assessor

YP Training is an independent provider of apprenticeships and training to businesses. Our face to face training provision is enhanced with innovative learning solutions developed specifically for YP Training by our parent company, Virtual College.

Our programmes are funded by the Skills Funding Agency, and we work closely with employers to match apprentice candidates with real vacancies, and tailor our programmes to match employer requirements. Our highly qualified, committed team of assessors provide one to one support, within the workplace, resulting in minimal disruption to day to day business operations.


The Role:

To ensure 95 % of apprentices pass their qualification and achieve all aspects of their qualification (in collaboration with other members of the team)

Provide monthly planning, feedback and assessment reports to all apprentices and keep the Training Manager, apprentice and employer updated on progress, using the LMS where appropriate

Arrange monthly meetings with apprentices and employers to plan assessment tasks, observe the apprentice undertaking relevant duties, and provide timely feedback on evidence submitted

Set clear targets for apprentices on a monthly basis; carry out monthly progress reviews and provide appropriate feedback, in the agreed formats and within agreed timescales.

To support learners to achieve Functional Skills in Maths, English and ICT within an agreed timescale

As the primary point of contact between the employer, the apprentice and YP Training it is critical that you maintain the highest standards of professional behaviour with employers. This includes:

Regular and respective communication

Minimum 12 week reviews with employer and apprentice to check on progress

Any issues highlighted and promptly communicated to the Training Manager, Operations Manager via the Cause for Concern process.

Actively seek new business to maintain caseload. Promote the value of the apprenticeship programme to other employers you come into contact with when appropriate.


MIS, Data & Business Support

YP Training is an independent provider of apprenticeships and training to businesses. Our face to face training provision is enhanced with innovative learning solutions developed specifically for YP Training by our parent company, Virtual College,

THe Role:

To be the provider of choice for employers and learners across our markets and to ensure that our teaching & learning results in the best possible outcomes for learners, employers and employees.

To provide high quality, flexible training which meets the needs of learners and employers through innovation, delivered by a highly competent and committed team.

The Role:

Be responsible for all MIS and Data activities relating to the efficient collation, analysis and reporting of all funding and learner data (internally and externally)

Be able to provide direct and indirect (administrative) support to the Quality Management Team, Operational Managers and YP staff delivering national programmes of training.

To work cooperatively with appropriate stakeholders to assist in the creation maintenance and development of plans and processes (including but not exclusively, SAPs, QIPs, PPRs, BDPs and OFSTED reports)

To Maintain and develop comprehensive and effective data storage and retrieval (filing) systems and processes to ensure compliance and with contractual obligations and best practice.

To contribute (and lead when required) to ensure that the Company is fully prepared for SFA, contracting authority and OFSTED inspectors

To manage the administration process to maintain appropriate systems for communicating, informing, monitoring and recording learner progress and achievements in accordance with YP quality procedures.

Reconcile statistical reports with relevant stakeholders (Finance, SFA Manager and operational Managers)


Key Skills:

Demonstrable experience as a department/budget coordination/senior administrator

Demonstrable record of facilitation, innovation and problem solving

Recent experience of cooperative working to support geographically dispersed programmes and delivery teams.

Demonstrable experience of Data Management.

Possess strong presentation and communication (written, statistical portrayal and oral) skills

Strong organisational/coordinating and administration skills and the ability to work diligently without supervision.

Flexibility/ability to prioritise and to cope with several tasks simultaneously

Valid driving licence

Excellent IT Skills (i.e. Microsoft Office and Excel)

Experience in Customer Relationship Management

Proactive, dependable, “people-person” with excellent interpersonal skills and with a positive, approachable, “can-do” attitude.

Must be able to inspire confidence and trust and have credibility with all stakeholders.

Articulate and personable self-starter prepared to use initiative, coordinate activities and accept responsibility.

Project an image of professionalism


Partnership Manager

Working in a small, highly motivated, strategic sales team this role is responsible for identifying, developing and managing a range of key commercial partnerships and projects on behalf of the strategic sales team (Business and Education Division) with the aim of:

  • Supporting Virtual College meet its strategic vision
  • Generating revenue from bids, tenders, funding pots, partnerships, new concepts, products and services
  • Increasing Virtual College’s brand awareness and routes to market
  • Developing new commercial concepts and products and supporting these in being brought to market
  • Developing new UK and overseas commercial market opportunities

The role requires someone who has:

  • A good understanding of the business and education sectors
  • Experience of sourcing and writing high quality bids and tenders
  • Managed projects and contracts
  • Experience of developing commercial partnerships
  • Experience of generating sales revenue

The successful candidate will be able to demonstrate:

  • Excellent written, presentation and ambassadorial skills
  • Great relationship building skills
  • Energy and drive
  • A "can do" attitude
  • Commercial acumen

Developer

Experienced MVC.NET developer required for a successful e-learning development environment. Individual requires excellent organisational skills and strong understanding of programming ideologies. The position requires a strong competency in the following technologies:

  • SQL/SQL Server 2008+
  • C#
  • MVC.NET
  • Entity Framework
  • .NET
  • Visual Studio 2008+
  • HTML, CSS, JavaScript

This is a permanent position, to work as a key part of the company’s development team working on our main live websites and applications. This role will involve developing advanced MVC.net applications with a modern User Interface using the latest front end technologies. This role requires an individual who is well motivated and works extremely well within a team, all projects are run in a SCRUM/Agile environment and require a great level of team work.

We have other vacancies within the Company, so if you do not see the a role you are interested in above, please send your CV and covering letter (explaining what area of the business interests you) to Nicky Calam, Human Resources, at careers@virtual-college.co.uk

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