Online training solutions

01943 605976info@virtual-college.co.uk

2 Million
Online Learners
We have 2,440,132 registered online learners, 1,455 new learners so far today.

Vacancies

Virtual College has been one of the UK’s leading providers of online learning for over twenty years and has delivered training to over 2 million learners. We are based in the picturesque town of Ilkley on the edge of the Yorkshire Dales, surrounded by some of the UK’s most beautiful countryside. It’s a great place to work, and is ideally located between Leeds and Bradford.

At the global e-learning awards 2015, Virtual College were winners in four different categories, including gold for the prestigious 'E-learning development company of the year'.

Our Vision is that we have ‘20 million online learners by 2020’ and our Values are being Passionate, Customer Focused, Collaborative, Innovative and demonstrate Integrity.

Hours of work are 37.5 hours (Monday to Friday). If you would like to apply for any of the vacancies below, or are interested in other roles with Virtual College, then please send your CV and covering letter detailing your current salary to Human Resources – careers@virtual-college.co.uk. Please state clearly where you saw the position advertised.

We are an Equality & Diversity employer. No agencies please. A PSL list exists for our technical roles. 

Read our Health and Social Care Graduate Intern’s blog

Read our Marketing Graduate Intern's blog

 

Divisions

  • Group Services
  • B2B Sales
  • Growth and Innovation
  • OLS and Marketing

Job Roles

Administrator

As we continue to expand and grow, we're looking for a passionate administrator to join our existing learner support team to provide a professional and welcoming first point of contact to Virtual College.

The main purpose of the role is to ensure customer enquiries, support and feedback are dealt with in an efficient and effective manner and in line with any service level agreements (SLAs) in order to consistently provide our customers with a positive learning experience.

Key Duties:

  • To act as primary point of contact for our learners, providing help & support via telephone and email
  • Respond to learner requests in a profressional manner whilst adhering to predefined service level agreement (SLA) timescales
  • Maintaining accurate records of learner requests, categorising these to help to continuously improve our service levels
  • Keep up-to-date with our products/services/e-courses in order to provide the best possible support to our learners and administrators
  • Follow our standard operating procedures to ensure accurate and up-to-date records are kept in line with Lean principles and Data Protection requirements
  • To accurately process credit card payments over the phone
  • To issue certificates to our learners within predefined agreed timescales

Key Skills/Experience:

  • Excellent customer service levels
  • Strong written and oral communication skills and an excellent grasp of grammar and spelling
  • Exceptional attention to detail
  • Ability to work as part of a team
  • Ability to work to deadlines and targets within a high pressure customer facing environment
  • High level of confidentiality
  • Advanced knowledge of Microsoft Word, PowerPoint and intermediate knowledge of Excel and Outlook
  • Working knowledge and/or willingness to understand Customer Relationship Management (CRM) systems
  • Ability to operate standard office based machines such as photcopier, shredding machine, binding machine, franking machine and laminator etc.
  • Experience of operating phone systems, from transferring calls to call forwarding and setting up answering machines

We offer great development opportunities for our employees, with an administration progression framework available offering you the potential of earning up to £18,500 per annum. So if you are looking to join a friendly and dedicated learning support team and possess the skills to match the requirements of the role, then we would love to hear from you.

MVC.Net Web Developer

We are looking to recruit a keen experienced person to join our expanding team of Software Developers. You will be part of a successful, highly driven and professional IT Department providing high quality e-learning, learning management software and continuous improvement tools. This is an interesting and complex role that will impart a broad range of skills, which will not only help you to build your career path but will also play a vital part in helping organisations to improve lives.

Our Software Developers are the heart and soul of our organisation so every day you’ll be given new challenges and responsibilities whilst working alongside like-minded, intelligent people.  This role requires excellent organisational skills and a good understanding of programming ideologies as well as some experience in the following technologies:

Essential Skills:

  • C# - minimum 2 years commercial experience
  • SQL/SQL Server 2008+ - minimum 2 years commercial experience
  • JavaScript
  • ASP.NET MVC
  • HTML/CSS
  • Visual Studio 2012+

Preferable Skills:

  • Entity Framework
  • Agile Scrum
  • Unit Testing
  • IIS 7.5+
  • TFS 2012+
  • Git version control

We have openings for permanent roles, to work as a key part of the company’s development team working on our main live websites and applications. This role requires an individual who is enthusiastic, willing to learn, well-motivated, ready for a challenge, loves solving problems and works extremely well within a team.  All projects are run in a SCRUM/Agile environment and require a great level of team work.

Benefits include (after a probationary period of 3 months):

  • Top spec software and hardware
  • Exciting projects
  • Competitive salary
  • Free parking
  • Contributory pension scheme (matched)
  • Great socials
  • Health plan
  • Life assurance
  • Childcare vouchers
  • Regular summer ice cream

Being a Microsoft partner, the Virtual College development team work heavily with the latest Microsoft stack. MVC, SQL, Entity Framework. We pride ourselves on trying new technologies and always encourage our team members to try new things. We also heavily use modern JavaScript libraries like Requirejs, Knockout and Raphael. Our UX designers also use the latest front end technologies like SASS, HTML5 and advanced template engines.

Marketing Analyst

The Marketing Analyst is responsible for championing a data-driven approach to marketing. Using both quantitative and qualitative research you will provide information to help Virtual College make informed decisions, critically evaluating data to draw conclusions from your analysis. In conjunction with other team members identify, quantify and define opportunities within existing and new markets and sectors. Through your ability to influence and provide insight, you will become the go-to person for both research, market and product insights.

Job Duties:

  • Conduct market research for such activities as Voice of the Customer (VOC) and Quality Perception
  • Identifies and understands key competitors’ products and services – understanding strengths and weakness to assist the marketing team ascertain where Virtual College could gain a competitive advantage
  • Carry out competitive analysis of industry sectors maintaining competitor files and library.
  • Assess and communicate actionable findings with a view to supporting the marketing team to achieve its ambitious goals
  • Analyse market data on consumers, competitors and the market place
  • Remain fully informed on market trends and possible future developments
  • Assist in identifying, quantifying and defining market opportunities for products within existing market sectors and in new market sectors.
  • Manage external market research companies to support Virtual College’s objectives
  • Manage internal and external customer surveys

o   Formulation of surveys

o   Manage the distribution and collation of the same

o   Analysis of results

  • Research opportunities for product development that will fill a market need and generate commercial returns
  • Ensuring all research data is collected in accordance with data protection recommendations
  • Supports other Virtual College activities that fall within the role’s capabilities as directed by the Product Manager and Strategy Manager

Requirements:

  • Proven market research analysis experience both quantitative and qualitative. A minimum of three years' experience in a research role
  • Possess knowledge of SQL, data visualisation software, and statistical analysis software - desirable
  • Experience of gathering and analysing data from different sources
  • Experience of translating information and data into actionable insights
  • Ability to build strong professional internal and external relationships
  • Customer focussed
  • Ability to work with and through others to get a job done
  • Knowledge of marketing and business development
  • Ability to present research data in an easy to understand way
  • Presentation skills
  • Report writing skills and experience of the same
  • Project management skills
  • Ability to grasp technology and its business application
  • IT packages – High level of proficiency with Excel
  • Excellent knowledge of PowerPoint and Word
  • Experience of web analytics tools (e.g. Google Analytics / Trends)
  • Experience of CRM systems (e.g. Salesforce / Microsoft Dynamics)
  • Experience of web survey tools
  • Degree qualified or with suitable experience
  • Strong attention to detail
  • Critical thinker
  • Good verbal communication skills
  • Time management & strong organisational skills
  • Self-starter
  • Energy, drive and passion
  • Personal ambition and driven to achieve targets and objectives
  • Proactive, a “doer” – rolls sleeves up and gets things done

Direct Sales Executive

With a basic of £17,000 plus uncapped commission, benefits coming out of your ears and copious amounts of development opportunities Virtual College are looking for sales superstars to join their existing direct sales team.

With over 2 million online learners and an ambitious target of introducing 20 million learners by 2020, could your ambition for success, drive for results and initiative to sell help us on our journey to become the UK’s number one provider in our chosen areas?

Confidence and motivation are key to this role – it will be your responsibility to:

  • Work closely with your team and manager to plan tactical sales strategies in line with our 300 plus course offering
  • Speak with organisations within the Construction, Education, Housing, Retail, Tourism & Leisure and Health & Social Care sectors to promote the acquisition of e-learning into their organisations
  • Be entirely responsible for your own data management – you’ll have access to a highly customised CRM system, enabling you to be completely on top of your customers

Your judgement and acute profiling of prospects and customers is vitally important to ensure we uphold integrity and our collaborative approach with clients.

With a strong in house marketing team you’ll be working closely with them to generate highly qualified sales leads which you will be responsible for converting.

With over 150 colleagues working throughout 4 divisions you will be communicating with sales and non-sales teams every day – we’re all working towards the same Vision, and our already well-established internal relationships is what will get us there.

Your ultimate goal in this role is to generate income for your own individual and the team sales targets through outbound telesales, speaking with brand new prospects and also by nurturing existing customers.

So basically, if you’re:

  • Passionate about sales
  • Looking for the next step
  • Self-motivated, proactive and resilient
  • Skilled in telephone communication and are IT literate
  • Keen to join an award winning business
  • Looking to earn lots of commission
  • Experienced in understanding customers and are great at building business relationships
  • Experienced in B2B sales
  • Experienced in working to internal procedures and protocols……

…..then this role sounds ideal for you!

Please download our application form and complete and send over, along with your CV and covering letter, to our HR team at careers@virtual-college.co.uk.

Please mention in your email that it is the Direct Sales Executive role you are interested in and we’ll be in touch to arrange an interview. Please state clearly where you saw the position advertised.

For each vacancy we also offer: Individual & team incentives/rewards, comprehensive induction and ongoing training, 3% matched contribution Pension Scheme, Simply Health Plan, Life Assurance and Childcare Vouchers. Regular team building events, lunch time activities including darts, whole company business updates, excellent work/life balance, opportunities for development, butties on achievement of key milestones, ice creams in summer, family BBQ’s (donations to charity), sporting events and the most amazing Christmas party with competitions and prizes. 

We have other vacancies within the Company, so if you do not see the role you are interested in above please send your CV and covering letter (explaining what area of the business interests you) to Human Resources, at careers@virtual-college.co.uk) and for more information visit www.virtual-college.co.uk.  Hours of work are 37.5 hours (Monday to Friday). Please state clearly where you saw the position advertised.  All applicants must have the right to work in the UK.