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Virtual College Ltd is based in Ilkley, West Yorkshire. We are 28th in the top 100 fastest growing companies in Yorkshire. We provide e-learning to over 300 organisations and over 1.3 million learners nationally. We have a broad range of services we package and deliver to meet the specific needs of our customers including a directory of e-learning courses and modules on a comprehensive range of training topics and subjects, bespoke e-learning course development, a sophisticated learning and quality audit management system.

Hours of work are 37.5 hours (Monday to Friday). If you would like to apply for any of the vacancies below, or are interested in other roles with Virtual College, then please send your CV and covering letter detailing your current salary to Nicky Calam, Human Resources – careers@virtual-college.co.uk. Please state clearly where you saw the position advertised.

We are an Equality & Diversity employer.

Departments

  • Health & Social Care
  • Business & Education - Tactical Sales
  • Business & Education - Strategic Sales
  • Group Services

Job Roles

Business Development Managers

We are looking for a skilled consultative salesperson/BDM to join our close knit team. You will be required to meet the following skills, experience and hold the following key attributes:

  • Sales of e-learning and online management tools
  • Work tenaciously to agreed targets
  • Development of strategic business plans to exploit new markets in the health and social care sector
  • Develop key links to agencies, charities and industry leaders in your sector
  • To be able to manage small to medium scale projects to ensure successful handover and on boarding of your customers
  • Working with the marketing team to ensure that all products and services are promoted successfully
  • IT literate, creating slick presentations with an understanding of Excel and Word
  • Excellent written and verbal communication skills with good attention to detail
  • Experienced, Solution led salesperson with a proven track record of B2B sales
  • Target driven with strategic and relationship building skills
  • Excellent commercial acumen, good understanding of both short/ long term business goals taking into account income and costs to maximise profits
  • A positive, confident and friendly demeanour
  • Self-starting and driven, being able to work independently and as part of a focussed team
  • A track record of selling to the education sector or similar is desirable but not essential
  • A full clean driving licence and access to a car for work is an essential requirement of this position.

Sales Account Managers

Role:

  • You will build strong relationships through taking a consultative approach in order to deliver the outcomes, products, and services that the customers need
  • You will engage with different agencies in the sector including charities, Health, Education, Police and Safeguarding Children Boards so that you understand the sector and are better able to sell to them
  • You will manage existing customers from both the public and private sector; you will work with a support administrator to analyse usage of the products and provide reports to the customer on return on investment
  • You will work with the team to spot new business opportunities and be responsible for closing some new business sales
  • You will work with the team and manager to execute sales plans to meet the team and personal sales targets
  • You will need to write simple reports and provide management information to your team manager and your customers
  • You will train customers on how to use the products and services so that they get best value from what they have bought
  • There will be some overnight stays and travel across the UK to meet your customers.

Key attributes and requirements of the role:

  • IT literate, you must be able to create presentations and have a working understanding of Excel and Word
  • Ability to communicate well at all levels with good attention to detail
  • Strong presentation skills with an evangelical and passionate approach to making a difference through our solutions
  • A strong customer focus and ability to build relationships to continue customer engagement with our products and services
  • Passion tenacity and drive to meet individual and team targets
  • Positive, confident and friendly demeanour with high level of integrity will be essential to ensure you fit the company culture of this friendly yet ambitious and driven organisation
  • Self driven and trustworthy with the ability to work independently and as part of a focussed team
  • Full clean driving licence is essential

Full training on our products will be given. In recognition that this is a developing role; there will be a clear progression route depending on experience and ability to meet targets you will be given the opportunity to progress through a clearly defined set of competencies and reward structure. For gifted Account Managers, there will be further opportunities to progress to higher graded sales roles as our expanding business demands. You must have access to a car and a full drivers licence.


Account Manager (Business & Education - Tactical)

The Role:

The role of the Account Manager calls for someone with outstanding customer service skills and a good head for business. Working for the rapidly expanding Public Sector Division, responsible for building relationships with clients at all levels of seniority and decision-making. Business development will also form a significant part of the role and successful applicants will be able to spot new opportunities as well as developing existing accounts. The role is varied and complex, and the successful applicant needs to be confident and skilful in working with organisations to understand their training issues and come up with cost effective solutions.

To be considered for the role, applicants will be able to demonstrate the following skills and experience:

Excellent Customer Relationship Skills

Highly motivated and keen desire to succeed

Some sales experience – business to business (B2B)

Ability to work in a rapidly changing, dynamic environment


Administrator (Member Support)

The Health and Social Care division of Virtual College supplies vocational training to around 1 million learners across Health and Care organisations, Police, Education, Local Authorities and Safeguarding Children and Adult Boards.

We are a 23 strong team who work closely to meet the needs of the division and our customers. Our highly skilled administration team provide the all-important support to our business development teams and customers.

We are looking to add another member to our admin team who enjoys having a varied role and has the following core skills and abilities:

  • Excellent customer service skills – supporting members through the adoption of e-learning and organising resources for meetings and events. You will need to help customers over the phone and by email, giving help and support, taking orders, helping them to choose the right courses and taking payments.
  • The ability to work with sharp attention to detail. As an administrator, you will be supporting the account managers with detailed management and financial information; accuracy of data is paramount as business decisions will be made on the strength of the information you provide.
  • The ability to withstand the pressure of a rapidly changing work environment – our business is dependent on changing customer needs, you need to be adaptable without compromising the systems and processes that work. We value our admin team and their input into the success of the business and we expect them to take an active part in shaping this rapidly expanding business.
  • Excellent IT skills including working knowledge of Excel; the ability to manipulate statistics to produce useful management information is essential. You should also be proficient in Word, Outlook and using the Internet.

Administrator (Customer Support)

We are currently searching for an Administrator (Customer Support) to support a busy team. You will be required to provide the following:

First level telephone support to customers

  • Acting as the first point of contact for all service delivery calls/e-mails
  • Diagnosing the needs of customers, understanding issues and problems
  • Providing advice and guidance to customers over the phone to solve problems
  • Where the issue or problem is advanced referring the customer to other colleagues in the team or accessing information and guidance from the technical team
  • Logging all customer issues according to service delivery team procedures
  • Proactively liaising with the tech team ensuring customer issues are resolved
  • Ensuring customers are kept up to date with progress on technical issues/problems, in-line with SLA standards
  • Functionality of the LMS and how it works
  • Logging and reporting customer views and inputs on product refinements and developments
  • Developing, setting up, maintaining filing and general administration system
  • Responsibility for divisional visual management, ensuring noticeboards are updated and relevant
  • To provide admin and IT support in the design, formatting and general presentation of key documents e.g. bids, project review documents, presentation / training slides and other materials
  • To organise and attend events where required

Communication and relationships

  • Effectively and efficiently communicate with customers and with internal colleagues
  • Building positive professional relationships with customers and with internal colleagues

Supporting the development of self-help materials and toolkits

  • Contributing ideas to the development of self-help / self-serve tools – so that customers can work out and solve their own questions

Organisational systems and processes

  • Working with colleagues to standardise and develop processes to aid in effective service implementation and delivery
  • Adhering to organisation and team systems and processes and standards
  • Delivering customer focussed services and support
  • Working to the teams standards and protocols for customer handling and client management / CRM
  • Meeting and exceeding team KPIs

Trainee Digital Designers

  • This would be a first job after graduating
  • We offer you the chance to work in a highly experienced studio environment to get hands-on experience
  • Description:
    • Working on designing and developing e-learning courses
    • Working to improve existing products
    • Working as part of an in-house team on varied projects to produce visuals and concepts to full development
    • Keeping up to date with new developments, technologies and ideas in the e-learning sector and implementing them

Employment and Liaison Officer

YP Training is an independent provider of apprenticeships and training to businesses. Our face to face training provision is enhanced with innovative learning solutions developed specifically for YP Training by our parent company, Virtual College,


The Role:

To be the provider of choice for employers and learners across our markets and to ensure that our teaching & learning results in the best possible outcomes for learners, employers and employees.

To provide high quality, flexible training which meets the needs of learners and employers through innovation, delivered by a highly competent and committed team.

The post is set within the context of an organisation dedicated to meeting the needs of its learners with a particular focus on high quality teaching and an excellent learning experience. You will liaise with Sales staff/agencies to successfully engage employers, learners, employer learner mentors and other stake holders to maximise the Apprenticeship and learner experience and remove barriers to further progression.

You will offer impartial confidential IAG to support initial engagement, achievement and further progression. IAG is fundamental to the pursuit of a high quality Apprenticeship programme and learning experience and we expect the post holders to be committed to developing an excellent service that meets the needs of the learners and puts YP Training in an excellent position to exceed our current employer engagement and Ofsted rating targets. Effective management of nominated sales, employer, and learner and stakeholder relationships to achieve agreed business aims, including YP KPIs (engagement/conversion, costs and productivity).

Maintain and further develop relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.

Support local quality initiatives and marketing activities e.g., training and up-skilling events with employers, partners, such as product launches, promotions, advertising, exhibitions and telemarketing.

Timely responses to, and follow up on referrals using appropriate methods.

Effective use of social media to support employer and learner engagement activities.

Ensure all safeguarding and health and safety risks are identified, quantified and reported through the appropriate internal management and risk management reporting channels within YP.


Provide excellent telephone, on-line and face to face IAG;

Within the scope and authority of your role liaise with the Operations Manager to ensure the commercial viability of all business referrals.

Ensure timely responses to, and follow up on employer, learner and stakeholder enquiries using appropriate methods.

Develop streamlined referral processes with Sales/agencies, Operations and Training Managers, and other key staff and stakeholders

Develop and maintain networks and working relationships with employers, learner-find (internal and external) agencies to support the employer and learner community;

When required establish relationships with external careers advice companies e.g. Next Step, Job Centre Plus, etc. to assist with the recruitment of new learners and to maintain relationships for future development.

Arrange and conduct interviews for candidates in accordance with company procedures.

Attend careers conventions, job fairs etc., both in and outside of normal working hours, to publicise and promote the services/training offered by the Company.


Apprenticeship Tutor/Assessor

YP Training is an independent provider of apprenticeships and training to businesses. Our face to face training provision is enhanced with innovative learning solutions developed specifically for YP Training by our parent company, Virtual College.

Our programmes are funded by the Skills Funding Agency, and we work closely with employers to match apprentice candidates with real vacancies, and tailor our programmes to match employer requirements. Our highly qualified, committed team of assessors provide one to one support, within the workplace, resulting in minimal disruption to day to day business operations.


The Role:

To ensure 95 % of apprentices pass their qualification and achieve all aspects of their qualification (in collaboration with other members of the team)

Provide monthly planning, feedback and assessment reports to all apprentices and keep the Training Manager, apprentice and employer updated on progress, using the LMS where appropriate

Arrange monthly meetings with apprentices and employers to plan assessment tasks, observe the apprentice undertaking relevant duties, and provide timely feedback on evidence submitted

Set clear targets for apprentices on a monthly basis; carry out monthly progress reviews and provide appropriate feedback, in the agreed formats and within agreed timescales.

To support learners to achieve Functional Skills in Maths, English and ICT within an agreed timescale

As the primary point of contact between the employer, the apprentice and YP Training it is critical that you maintain the highest standards of professional behaviour with employers. This includes:

Regular and respective communication

Minimum 12 week reviews with employer and apprentice to check on progress

Any issues highlighted and promptly communicated to the Training Manager, Operations Manager via the Cause for Concern process.

Actively seek new business to maintain caseload. Promote the value of the apprenticeship programme to other employers you come into contact with when appropriate.


MIS, Data & Business Support

YP Training is an independent provider of apprenticeships and training to businesses. Our face to face training provision is enhanced with innovative learning solutions developed specifically for YP Training by our parent company, Virtual College,

THe Role:

To be the provider of choice for employers and learners across our markets and to ensure that our teaching & learning results in the best possible outcomes for learners, employers and employees.

To provide high quality, flexible training which meets the needs of learners and employers through innovation, delivered by a highly competent and committed team.

The Role:

Be responsible for all MIS and Data activities relating to the efficient collation, analysis and reporting of all funding and learner data (internally and externally)

Be able to provide direct and indirect (administrative) support to the Quality Management Team, Operational Managers and YP staff delivering national programmes of training.

To work cooperatively with appropriate stakeholders to assist in the creation maintenance and development of plans and processes (including but not exclusively, SAPs, QIPs, PPRs, BDPs and OFSTED reports)

To Maintain and develop comprehensive and effective data storage and retrieval (filing) systems and processes to ensure compliance and with contractual obligations and best practice.

To contribute (and lead when required) to ensure that the Company is fully prepared for SFA, contracting authority and OFSTED inspectors

To manage the administration process to maintain appropriate systems for communicating, informing, monitoring and recording learner progress and achievements in accordance with YP quality procedures.

Reconcile statistical reports with relevant stakeholders (Finance, SFA Manager and operational Managers)


Key Skills:

Demonstrable experience as a department/budget coordination/senior administrator

Demonstrable record of facilitation, innovation and problem solving

Recent experience of cooperative working to support geographically dispersed programmes and delivery teams.

Demonstrable experience of Data Management.

Possess strong presentation and communication (written, statistical portrayal and oral) skills

Strong organisational/coordinating and administration skills and the ability to work diligently without supervision.

Flexibility/ability to prioritise and to cope with several tasks simultaneously

Valid driving licence

Excellent IT Skills (i.e. Microsoft Office and Excel)

Experience in Customer Relationship Management

Proactive, dependable, “people-person” with excellent interpersonal skills and with a positive, approachable, “can-do” attitude.

Must be able to inspire confidence and trust and have credibility with all stakeholders.

Articulate and personable self-starter prepared to use initiative, coordinate activities and accept responsibility.

Project an image of professionalism


Partnership Manager

Working in a small, highly motivated, strategic sales team this role is responsible for identifying, developing and managing a range of key commercial partnerships and projects on behalf of the strategic sales team (Business and Education Division) with the aim of:

  • Supporting Virtual College meet its strategic vision
  • Generating revenue from bids, tenders, funding pots, partnerships, new concepts, products and services
  • Increasing Virtual College’s brand awareness and routes to market
  • Developing new commercial concepts and products and supporting these in being brought to market
  • Developing new UK and overseas commercial market opportunities

The role requires someone who has:

  • A good understanding of the business and education sectors
  • Experience of sourcing and writing high quality bids and tenders
  • Managed projects and contracts
  • Experience of developing commercial partnerships
  • Experience of generating sales revenue

The successful candidate will be able to demonstrate:

  • Excellent written, presentation and ambassadorial skills
  • Great relationship building skills
  • Energy and drive
  • A "can do" attitude
  • Commercial acumen

Developer

Experienced MVC.NET developer required for a successful e-learning development environment. Individual requires excellent organisational skills and strong understanding of programming ideologies. The position requires a strong competency in the following technologies:

  • SQL/SQL Server 2008+
  • C#
  • MVC.NET
  • Entity Framework
  • .NET
  • Visual Studio 2008+
  • HTML, CSS, JavaScript

This is a permanent position, to work as a key part of the company’s development team working on our main live websites and applications. This role will involve developing advanced MVC.net applications with a modern User Interface using the latest front end technologies. This role requires an individual who is well motivated and works extremely well within a team, all projects are run in a SCRUM/Agile environment and require a great level of team work.


Telesales Exec

The aim of the role is to lead on the development of NEW volume business through proactive and targeted cold calling linked to key marketing campaigns and to respond to incoming calls where the customer requires sales intervention.

This role is an office based telesales role where you will be responsible for dealing with high volumes of customers and individual sales orders. You will:

  • Work with your manager to contribute to and help develop the proactive marketing campaigns the BED division instigates
  • Proactively and professionally provide the telesales cold calling follow up required for each campaign
  • Respond commercially to incoming calls where a sales intervention is required
  • Sell the full range of products and services of Virtual College to support the division in meeting and exceeding team revenue and profit targets
  • Deliver GoToMeetings and product demonstrations
  • Develop and nurture customers to be handed over to the account managers for long-term, high value account management
  • Organise and book account manager intervention / face to face sales visits
  • Liaise with the Administration and Operations team to ensure all sales calls and orders are processed accurately and in a timely manner
  • Proactively follow up customers that have recently purchased a service to assess their satisfaction with the service received and exploit opportunities to upsell
  • Contribute to data cleansing and ensuring that the data we hold on contacts and customers is up to date
  • Use the CRM system to ensure that every call and customer intervention is recorded as per the standards and protocols of Virtual College
  • Provide information on customer and telesales activity to inform marketing and management decisions
  • Support the division in meeting and exceeding sales revenue and profit targets

The post holder will be required to work flexibly, in a dynamic environment. It may be necessary to assist, or cover for, colleagues whenever operational needs arise. This position does not require extensive travel and staying away from home or a driving licence, although there may be times when you will be required to represent the company and the division at events and customer meetings.

We have other vacancies within the Company, so if you do not see the a role you are interested in above, please send your CV and covering letter (explaining what area of the business interests you) to Nicky Calam, Human Resources, at careers@virtual-college.co.uk

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