Online training solutions


1.75 Million
Online Learners
We have 1,858,276 registered online learners, 17 new learners so far today.


Virtual College Ltd is based in Ilkley, West Yorkshire. We are one of the fastest growing companies in Yorkshire. We provide e-learning to over 300 organisations and over 1.75 million learners nationally. We have a broad range of services we package and deliver to meet the specific needs of our customers including a directory of e-learning courses and modules on a comprehensive range of training topics and subjects, bespoke e-learning course development, a sophisticated learning and quality audit management system.

Hours of work are 37.5 hours (Monday to Friday). If you would like to apply for any of the vacancies below, or are interested in other roles with Virtual College, then please send your CV and covering letter detailing your current salary to Human Resources – Please state clearly where you saw the position advertised.

We are an Equality & Diversity employer. No agencies please.

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  • Health & Social Care
  • Business & Education - Tactical Sales
  • Business & Education - Strategic Sales
  • Group Services

Job Roles

Business Development Managers

Positions are available within our Business & Education Division

The Role:

This role will work closely with the Lead Manager / Divisional Director on new business strategy and development from identifying new market areas to drawing up and executing plans to exploit new market areas and products to generate new business sales.

Business and Education Business Development Manager – Vocational Open On-line Courses (Career VOOCs)

  • You will engage with different organisations in the education and private sector including Awarding bodies, Professional Institutions, Corporates, FE colleges and schools to promote the new suite of career VOOCs
  • You will develop commercial strategies to generate sponsorship and revenue from the new Career VOOC products and services
  • You will work with internal colleagues to support the generation of up-sale opportunities
  • You will be responsible for prospecting and converting leads. You will work with marketing to create value add campaigns to drive leads.
  • You will be responsible for presenting at a high level to potential new sponsors – selling the benefits of the new Career VOOC service
  • Sales driven with a proven track record in B2B sales and sponsorship generation

Key Duties and Requirements

You must have experience in the following:

  • New business lead generation
  • New business sales meetings / presentations
  • Quotes and proposals
  • Closing sales
  • Managing effective account manager handover
  • Client management, tracking and reporting
  • Have a full drivers licence and access to a car

Customer Account Manager

A position is available within our Business & Education Division (Strategic).

The Role:

  • You will build strong relationships through taking a consultative approach in order to deliver the outcomes, products and services that the customer need
  • You will need to write simple reports and provide management information to your team manager and your customers.
  • You will work with the team to spot new business opportunities and be responsible for closing new business.
  • You will work with the team and manager to execute sales plans to meet the team and personal sales targets.

Business and Education (Strategic) Customer Account Manager – Vocational Open On-line Courses/Personal Learning Vault (VOOC/PLV)

  • You will work with customers from commercial partnerships and sponsorships with key private and public sector organisations.
  • You will work closely with the Service Delivery team to ensure that products and services are delivered in line with our service level agreement.


  • There will be some overnight stays and travel across the UK to meet your customers
  • IT Literate, you must be able to create presentations and have a working understanding of Excel and Word.
  • Ability to communicate well at all levels with good attention to detail.
  • A strong customer focus and ability to build relationships to continue customer engagement with our products and services.
  • Passion, tenacity and drive to meet individual and team targets.
  • Positive, confident and friendly demeanour with high level of integrity will be essential for you to fit into the company culture of this friendly yet ambitious and driven organisation.
  • Self driven and trustworthy with the ability to work independently and as part of a focussed team.
  • Confident in presenting at all levels, to a range of different organisations
  • Have a full drivers licence and access to a car


Virtual College is committed to progression. There are a wide variety of roles available within the company. We are looking for an apprentice to demonstrate capabilities and would look to progress the right candidate. We have a history of progressing apprentices within the organisation.


Business Admin Apprentice - Group

Working alongside the receptionist/administrator to carry out the day-to-day running of Group Services Operations which include:

  • First point of contact for Virtual College telephone enquiries and able to understand daily whereabouts of staff and redirect accordingly.
  • Meeting and greeting visitors, arranging parking, signing in/out, hospitality
  • Ensure meeting rooms are prepared ready for visitors, including tidying throughout the day
  • Ensuring reception and communal areas are kept clean and tidy
  • Managing/helping with meeting room bookings
  • Ordering and maintaining stationery stocks under manager supervision
  • Distribution of incoming post and outgoing post on a daily basis, organising carriers as and when necessary, ensuring post between sites is dealt with efficiently.
  • Booking out shared equipment and ensure safe and timely return
  • Because of the changing nature of our business from time to time you may be required to undertake other activities of a similar nature that fall within your capabilities as directed by management 


Training to be provided: Level 2 NVQ Certificate in Customer Service

Functional Skills:  English Reading and Writing: English Speaking, Listening and Communicating: Maths and ICT

Salary: £2.73 per hour


Telesales Executives

Health and Social Care, Business and Education (Tactical)

This role is an office based telesales role where you will be responsible for dealing with high volumes of customers and individual sales orders. You will:

  • Work with your manager to contribute to and help develop the proactive marketing campaigns the Division instigates
  • Respond to incoming calls where a sales intervention is required
  • Develop and nurture customers to be handed over to the account managers for long-term, high value account management
  • Organise and book BDM intervention / face to face sales visits where appropriate
  • Liaise with the Administration and Operations team to ensure all sales calls and orders are processed accurately and in a timely manner
  • Proactively follow up customers that have recently purchased a service to assess their satisfaction with the service received and exploit opportunities to upsell
  • Contribute to data cleansing and ensuring that the data we hold on contacts and customers is up to date
  • Use the CRM system to ensure that every call and customer intervention is recorded as per the standards and protocols of Virtual College
  • Provide information on customer and telesales activity to inform marketing and management decisions
  • Proactively and professionally provide the telesales cold calling follow up required for each marketing campaign
  • Be proactive and positive in responding to referrals and other sales leads
  • Sell the full range of products and services of Virtual College and support the Division to meet and exceed team revenue and profit targets
  • Actively engage with customers at all levels to cultivate and optimise all sales opportunities
  • Work effectively with colleagues to consistently meet sales targets therefore supporting the delivery of the division’s annual sales targets / budget requirements
  • Actively works towards the achievement of monetary targets and able to contribute to short / medium / long term plans focussed on achieving those targets
  • Works with colleagues to identify opportunities for marketing new and existing products with the aim of increasing sales
  • Provides marketing input / feedback for a variety of activities and the production of marketing materials including, but not limited to, events, exhibitions, direct mail, presentations, bids, website reviews / updates and newsletters
  • Feeds back any new competitor information so that Virtual College are kept abreast of competitor activity
  • Undertakes a variety of administrative tasks where appropriate and where required.
  • Works to divisional and Virtual College procedures, standards and protocols


  • Outbound sales experience
  • Experience of selling products and services a strong advantage (cold calling experience essential)
  • Excellent telephone manner, communication and written skills
  • IT literate
  • Self-motivated, proactive and resilient
  • Inbound sales experience Relationship building skills
  • Excellent listening, rapport and relationship building skills
  • Confident and the ability to meet and exceed your own sales targets
  • Ability to work within a team
  • Excellent research skills
  • Good organisational skills
  • Ability to work within procedures, standards and protocols

UX Designer

We are looking for a user experience designer with strong interests and capabilities in the design and development of engaging user experiences. The ideal candidate will thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This individual excels at providing both highly analytical as well as highly creative ideas to a design engagement. The candidate will also have extensive experience in a fast-paced and innovative development environment. A thorough understanding of contemporary user-centred design methodologies is a must. The candidate will report directly to the IT Development Manager and Product owner and will be working alongside an agile development team to plan and design new features for exciting web applications.  The candidate may also be involved in the planning and design of exciting mobile applications in the future.  Candidates must have at least 2 years commercial experience and a strong visual design portfolio.

Key Duties and Responsibilities:

  • Report directly to IT Development Manager and Product Owner
  • Plan and document new features to specified requirements.
  • Create wireframes and prototypes for features based on specifications.
  • Design and layout concise user flows for new features.
  • Work alongside agile development team.
  • Produce concise and valid HTML mark-up for use in production code.
  • Provide advice and support to developers on User Experience and design matters.
  • Because of Virtual College’s dynamic approach to business opportunities, you will from time to time be required to undertake other activities of a similar nature that fall within your capabilities.



  • Preferably a Degree in Design/Web Development, although for candidates with suitable experience and talent this may not be required.


  • Web design trends.
  • User Experience trends.
  • Accessibility guidelines.
  • Keen knowledge of new technologies.
  • Knowledge of mobile development technologies.


  • Extensive experience with responsive with design methodologies.
  • Creative design skills with high attention to detail.
  • Fluent in HTML and CSS.
  • Experience designing web applications.
  • Experience with JavaScript and CSS pre-processors would be advantageous.
  • Experience in creating extensive documentation and wireframes.
  • Must work well in a team planning environment.
  • Experience using GIT or similar source control repository.
  • Some experience of developing mobile applications would be advantageous.


  • Minimal two years commercial experience in web development (desirable).
  • Must have a strong visual design portfolio.

Office Manager - Group

We are looking for an Office Manager who will report to the Operations Director.  The Office Manager is responsible for the day to day running of office services, including management of service contracts and facilities management for both sites in Ilkley. 
Key duties include:
  • To be responsible for buildings maintenance as named contact person internally for any issues to be dealt with via liaison with management, handyman, contractors (including Alarm system and Security) and landlords as appropriate. Master key holder for both sites and manage key holder list
  • To liaise with brokers regarding all insurance requirements for the company and keep files accordingly. Arrange for travel insurance as and when needed
  • To administrate for all gadgets, purchase and/or contract and renew contracts for iPads, iPhones, mobiles, dongles, hotspots, USB sticks and other electronic devices 
  • To maintain train line, car rental and hotel accounts. Main point of contact for employees - to book and arrange payment for travel and car hire 
  • Fire, Health & Safety - to ensure procedures and policies are adhered to and monitored. To check fire alarm weekly. To organise First Aid courses. To ensure assessments are done and follow up with any maintenance needed. Maintenance of fire extinguishers and signs etc. To lead on Health & Safety and to organise and appoint Fire Marshalls 
  • To be responsible for cleaners, as named contact person internally and as link person should cleaners require anything or have any issues
  • To deal with VC suppliers and keep supplier lists updated, liaise with staff accordingly i.e. franking machine, printers etc. 
  • To coordinate/organise all internal and external events, i.e. Business Update Meetings, Christmas Dinner, Lunch & Learn and invites via LMS 
  • To purchase software licences and liaise with Technical and Design teams accordingly - keep and update spreadsheets 
  • To renew and negotiate energy contracts for all gas and electric meters 
  • To renew various company licences/certificates and keep both hard and digital files
  • To oversee hospitality and make sure kitchens, bathrooms and general areas are in good condition 
  • To be the link person for various external organisations/suppliers
  • To work on projects assigned by the CEO and Operations Director and manage special projects as and when required 
  • Facilities management experience 
  • Health and safety management experience
  • Project management experience
  • Event management experience
  • Contract/Licence management experience
  • Supplier management experience
  • Excellent written and verbal communication skills (attention to detail is essential)
  • Good IT skills
  • Able to work under pressure and to deadlines
  • Excellent organisation skills and the ability to be flexible
  • Some out of hours work necessary (to deal with contractors and trades, where time off in lieu would be given)

Accounts Technician - Group

Reporting to the Financial Accountant, the Accounts Technician will carry out the day to running of the company accounts.

Daily Duties:

  • Being first point of contact for internal and external accounts queries
  • All administration required for the sales and purchase ledger processes
  • Daily processing of bank statement, including allocating payments and receipts
  • Contribute to efficient cash flow
  • Issuing and keeping records of company petty cash
  • Looking after company statement accounts
  • Keeping TAS system up to date, including maintaining nominal codes

Monthly Duties:

  • Process staff expenses
  • Credit control
  • Producing month end income reports on online and pro-forma sales
  • Calculating affiliate commission
  • Calculating commission and maintaining records on Third Party commissions
  • Reconciling and posting of monthly Premier Inn and Trainline statements
  • Reconciling monthly company Barclaycard statement
  • Reconcile petty cash
  • Ensure the team meets month end deadlines involving invoice runs and management accounts completion

Quarterly Duties:

  • Assist with the preparation VAT returns, including partial exemption calculation, EC sales lists and MOSS
  • Make pro-active contribution to the improvement of financial processes within the department and across the business
  • Other ad-hoc tasks as required by the Financial Accountant to whom you will report directly



  • AAT qualified or working towards qualification (essential)
  • GCSE (Grade B or above) in English and Maths (essential)


  • Good general knowledge of accounting and bookkeeping, including VAT (essential)
  • Experience of accounting systems (Sage or TAS)
  • Knowledge of Microsoft Office, including excellent Excel experience (essential)


  • Pro-active
  • Analytical
  • Self-motivated
  • Excellent planning and organisational skills, and the ability to work to deadlines
  • Discretion and trustworthiness
  • Clear verbal and written communication skills


  • Previous administrative and accounts experience in an office environment (essential)
  • Planning and organisational skills demonstrated (essential)
  • Modern office procedures, methods and equipment (essential)

For each vacancy we also offer: Individual & team incentives/rewards, comprehensive induction and ongoing training, 3% matched contribution Pension Scheme, Simply Health Plan, Life Assurance and Childcare Vouchers.

We have other vacancies within the Company, so if you do not see the a role you are interested in above, please send your CV and covering letter (explaining what area of the business interests you) to Human Resources, at state clearly where you saw the position advertised.