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Virtual College Ltd is based in Ilkley, West Yorkshire. We are 28th in the top 100 fastest growing companies in Yorkshire. We provide e-learning to over 300 organisations and over 1.5 million learners nationally. We have a broad range of services we package and deliver to meet the specific needs of our customers including a directory of e-learning courses and modules on a comprehensive range of training topics and subjects, bespoke e-learning course development, a sophisticated learning and quality audit management system.

Hours of work are 37.5 hours (Monday to Friday). If you would like to apply for any of the vacancies below, or are interested in other roles with Virtual College, then please send your CV and covering letter detailing your current salary to Human Resources – careers@virtual-college.co.uk. Please state clearly where you saw the position advertised.

We are an Equality & Diversity employer. No agencies please.

Read our Graduate Intern’s blog

Departments

  • Health & Social Care
  • Business & Education - Tactical Sales
  • Business & Education - Strategic Sales
  • Group Services

Job Roles

Business Development Managers

We are looking for a skilled consultative salesperson/BDM to join our close knit team. You will be required to meet the following skills, experience and hold the following key attributes:

  • Sales of e-learning and online management tools
  • Work tenaciously to agreed targets
  • Development of strategic business plans to exploit new markets in the health and social care sector
  • Develop key links to agencies, charities and industry leaders in your sector
  • To be able to manage small to medium scale projects to ensure successful handover and on boarding of your customers
  • Working with the marketing team to ensure that all products and services are promoted successfully
  • IT literate, creating slick presentations with an understanding of Excel and Word
  • Excellent written and verbal communication skills with good attention to detail
  • Experienced, Solution led salesperson with a proven track record of B2B sales
  • Target driven with strategic and relationship building skills
  • Excellent commercial acumen, good understanding of both short/ long term business goals taking into account income and costs to maximise profits
  • A positive, confident and friendly demeanour
  • Self-starting and driven, being able to work independently and as part of a focussed team
  • A track record of selling to the education sector or similar is desirable but not essential
  • A full clean driving licence and access to a car for work is an essential requirement of this position.

Account Manager

The overall aims and objectives of the role are to:

  • Proactively manage a portfolio of existing accounts with the aim of retaining their custom and maximising revenue and service opportunities.
  • Developing new accounts to meet agreed new business revenues
  • Working with marketing to develop and deliver new business marketing campaigns
  • Project managing and contract managing accounts and service delivery commitments
  • Working with colleagues and customers to develop and implement creative service solutions to meet customers changing and developing needs

The post holder will be required to work flexibly, in a dynamic environment. It may be necessary to assist, or cover for, colleagues whenever operational needs arise. This position requires extensive travel and staying away from home on a regular basis. A full, clean driving license and access to a car for work is an essential requirement of this position.

Managing Business Accounts

  • Proactively manages existing accounts and customer relationships.
  • Proactively plans, develops and implements product and service solutions to meet the ever changing needs of customers.
  • Leads on implementing services to account customers and dealing with issues and problems when they arise
  • Responsible for the effective communication with, and successful retention of, customers to meet agreed retention targets.
  • Implements the teams agreed account pathway and communication standards.
  • Proactive in upselling and developing existing accounts into key accounts.
  • Proactively contract and project manages each account customer
  • Meets and exceeds targets for existing customer revenue and profit

Developing New Business Accounts

  • Actively researches and develops own understanding of key sectors and markets.
  • Identifies market opportunities and uses this understanding to influence business planning and sales exploitation
  • Works with colleagues to identify opportunities for marketing new and existing products with the aim of increasing new sales.
  • Implements new business ideas into revenue generating income streams.
  • Proactive in generating new business to meet agreed targets
  • Proactive in cold calling potential new customers working in conjunction with the sales team to maximise opportunities and minimise duplication
  • Proactive and positive in responding to referrals, sales leads and direct enquiries.

Targets

  • Consistently meets individual sales revenue targets to support the delivery of the division’s annual sales targets / budget requirements.
  • Actively works towards the achievement of monetary targets and able to provide short / medium / long term plans focussed on achieving those targets.
  • Actively involved and driven to exceed the profitability target of the division.

Product Knowledge

  • Has an understanding of ALL Virtual College products and services
  • Has a detailed understanding of the services, products and packages delivered to the divisions target audience
  • Works to ensure a complete understanding of all elements of the learning management system. Able to fully demonstrate the system, support customers in the effective implementation of the system, deliver training sessions to users at all levels of the system and provide technical solutions to queries as and when required.

Trainee Digital Designers

This would be a first job after graduating.

We offer you the chance to work in a highly experienced studio environment to get hands-on-experience.

Description

  • Working on designing and developing e-learning courses
  • Working to improve existing products
  • Working as part of an in-house team on varied projects to produce visuals and concepts to full development
  • Keeping up to date with new developments, technologies and ideas in the e-learning sector and implementing them

Developer

Experienced MVC.NET developer required for a successful e-learning development environment. Individual requires excellent organisational skills and strong understanding of programming ideologies. The position requires a strong competency in the following technologies:

  • SQL/SQL Server 2008+
  • C#
  • MVC.NET
  • Entity Framework
  • .NET
  • Visual Studio 2008+
  • HTML, CSS, JavaScript

This is a permanent position, to work as a key part of the company’s development team working on our main live websites and applications. This role will involve developing advanced MVC.net applications with a modern User Interface using the latest front end technologies. This role requires an individual who is well motivated and works extremely well within a team, all projects are run in a SCRUM/Agile environment and require a great level of team work.


Sales Coordinator

The overall aims and objectives of the role are to:

  • To manage the day to day operation of the outbound Telesales team, to include motivating a sales team in achieving targets and developing new business
  • Work with the team of Account Managers to ensure that handover of customers is competed upon customer reaching specified annual income spend
  • Proactively manage a portfolio of existing customers
  • Working with colleagues and customers to develop and implement creative service solutions to meet customers changing and developing needs
  • Prioritise, implement and manage sales activity
  • Managing existing customer account base
  • Team Leader of outbound Telesales team

The post holder must be IT literate (ability to use E>nable and Excel to a high standard), excellent time management, organisational, communication and problem solving skills. Must understand the commercial need to raise revenue and manage costs as well as maintaining a positive attitude to achieving targets and business goals.

The post holder must also be personable, customer focused and be an excellent team builder with strong business acumen.


Bid Writer

You will be responsible for identifying, developing and managing a range of bid, tender and funding opportunities on behalf of the strategic sales team (Business and Education Division).

You will be required to:

  • Seek out and access bid opportunities
  • Bid Sifting and allocation
  • Bid tracking and monitoring
  • Bid repository development and maintenance
  • Bid authoring / submissions / communications
  • Bid analysis and evaluation
  • Handover and support

You will need:

  • Bid writing skills and experience
  • Research skills
  • Presentation skills
  • The ability to build strong professional relationships
  • Experience of producing commercial quotes and proposals
  • Project management and contract management skills
  • To be self- motivated to achieve targets and objectives

Product Development Coordinator

You will be required to:

  • Work with our in-house teams to meet customer deadlines
  • Have good customer service
  • Have excellent organisational skills
  • Have a high level of attention to detail

Description:

  • Co-ordinating customers and in-house development teams
  • Collating and acting on customer feedback
  • Working to ensure project deadlines are met
  • Working to ensure project costs and measurables are met
  • Reviewing and analysing the success of different product implementations

Would suit those looking to progress to a Project Manager role.



Apprentices

Virtual College is committed to progression. There are a wide variety of roles available within the company. We are looking for 2 apprentices to demonstrate their capabilities and would look to progress the right candidate. We have a history of progressing apprentices within the organisation.

Apprentice Accounts and Business Administrator

Working alongside the company accountant and Accounts Technician to carry out the day to day running of the company accounts including:

  • Administration required for the sales and purchase ledger processes
  • Processing staff expenses claims
  • Credit Control
  • Issuing and keeping records of company Petty Cash
  • Allocating Payments and Receipts
  • Being a point of contact for internal and external accounts queries
  • Accounts analysis support
  • Maintain accounts spreadsheets as required
  • Because of the changing nature of our business from time to time you may be required to undertake other activities of a similar nature that fall within your capabilities as directed by management

Business Admin Apprentice

Working alongside the receptionist/administrator to carry out the day to day running of Group Services Operations which include:

  • First point of contact for Virtual College telephone enquiries and able to understand daily whereabouts of staff and redirect accordingly.
  • Meeting and greeting visitors, arranging parking, signing in/out, hospitality
  • Ensure meeting rooms are prepared ready for visitors, including tidying throughout the day
  • Ensuring reception and communal areas are kept clean and tidy
  • Managing/helping with meeting room bookings
  • Ordering and maintaining stationery stocks under manager supervision
  • Distribution of incoming post and outgoing post on a daily basis, organising carriers as and when necessary, ensuring post between sites is dealt with efficiently.
  • Booking out shared equipment and ensure safe and timely return
  • Because of the changing nature of our business from time to time you may be required to undertake other activities of a similar nature that fall within your capabilities as directed by management

Both roles will require the following skills:-

  • A flexible attitude to work
  • Good IT literacy skills and good techniques of telephone etiquette
  • Good customer care practices
  • Strong written and oral communication skills and an excellent grasp of grammar and spelling, and the concept of plain English and attention to detail.
  • Ability to work as part of a team.
  • Work to deadlines and targets within a high pressure customer facing environment.
  • Knowledge of Microsoft Word, Excel and Outlook.

The roles will also include some ad hoc work for the Operations Director such as making travel arrangements and arranging meetings


Graduate interns – 20 Week Placements

We are currently looking for graduates who have recently qualified. Virtual College are working in partnership with Bradford Council's Education Employment and Enterprise Team through their routes into Work Graduate Programme. We are looking to fill the following roles:-

  • Sales Graduate
  • Bid Coordinator
  • Online Sales Administrator

If you are interested or know someone who is please email Bradford Council by contacting Linda Wilson, Work Placement Project Officer on l.wilson@bradford.gov.uk.

To apply you have to be a graduate under 25 years old, live within the Bradford Metropolitan District and currently unemployed* or under employed and living in West Yorkshire. (*claiming Active benefits ie JSA)


We have other vacancies within the Company, so if you do not see the a role you are interested in above, please send your CV and covering letter (explaining what area of the business interests you) to Human Resources, at careers@virtual-college.co.uk

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