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Virtual College Ltd is based in Ilkley, West Yorkshire. We are 28th in the top 100 fastest growing companies in Yorkshire. We provide e-learning to over 300 organisations and over 1.3 million learners nationally. We have a broad range of services we package and deliver to meet the specific needs of our customers including a directory of e-learning courses and modules on a comprehensive range of training topics and subjects, bespoke e-learning course development, a sophisticated learning and quality audit management system.

Hours of work are 37.5 hours (Monday to Friday). If you would like to apply for any of the vacancies below, or are interested in other roles with Virtual College, then please send your CV and covering letter detailing your current salary to Nicky Calam, Human Resources – careers@virtual-college.co.uk. Please state clearly where you saw the position advertised.

We are an Equality & Diversity employer.

Departments

  • Health & Social Care
  • Business & Education - Tactical Sales
  • Business & Education - Strategic Sales
  • Group Services

Job Roles

Business Development Managers

We are looking for a skilled consultative salesperson/BDM to join our close knit team. You will be required to meet the following skills, experience and hold the following key attributes:

  • Sales of e-learning and online management tools
  • Work tenaciously to agreed targets
  • Development of strategic business plans to exploit new markets in the health and social care sector
  • Develop key links to agencies, charities and industry leaders in your sector
  • To be able to manage small to medium scale projects to ensure successful handover and on boarding of your customers
  • Working with the marketing team to ensure that all products and services are promoted successfully
  • IT literate, creating slick presentations with an understanding of Excel and Word
  • Excellent written and verbal communication skills with good attention to detail
  • Experienced, Solution led salesperson with a proven track record of B2B sales
  • Target driven with strategic and relationship building skills
  • Excellent commercial acumen, good understanding of both short/ long term business goals taking into account income and costs to maximise profits
  • A positive, confident and friendly demeanour
  • Self-starting and driven, being able to work independently and as part of a focussed team
  • A track record of selling to the education sector or similar is desirable but not essential
  • A full clean driving licence and access to a car for work is an essential requirement of this position.

Sales Account Managers

Role:

  • You will build strong relationships through taking a consultative approach in order to deliver the outcomes, products, and services that the customers need
  • You will engage with different agencies in the sector including charities, Health, Education, Police and Safeguarding Children Boards so that you understand the sector and are better able to sell to them
  • You will manage existing customers from both the public and private sector; you will work with a support administrator to analyse usage of the products and provide reports to the customer on return on investment
  • You will work with the team to spot new business opportunities and be responsible for closing some new business sales
  • You will work with the team and manager to execute sales plans to meet the team and personal sales targets
  • You will need to write simple reports and provide management information to your team manager and your customers
  • You will train customers on how to use the products and services so that they get best value from what they have bought
  • There will be some overnight stays and travel across the UK to meet your customers.

Key attributes and requirements of the role:

  • IT literate, you must be able to create presentations and have a working understanding of Excel and Word
  • Ability to communicate well at all levels with good attention to detail
  • Strong presentation skills with an evangelical and passionate approach to making a difference through our solutions
  • A strong customer focus and ability to build relationships to continue customer engagement with our products and services
  • Passion tenacity and drive to meet individual and team targets
  • Positive, confident and friendly demeanour with high level of integrity will be essential to ensure you fit the company culture of this friendly yet ambitious and driven organisation
  • Self driven and trustworthy with the ability to work independently and as part of a focussed team
  • Full clean driving licence is essential

Full training on our products will be given. In recognition that this is a developing role; there will be a clear progression route depending on experience and ability to meet targets you will be given the opportunity to progress through a clearly defined set of competencies and reward structure. For gifted Account Managers, there will be further opportunities to progress to higher graded sales roles as our expanding business demands. You must have access to a car and a full drivers licence.


Account Manager (Business & Education - Tactical)

The Role:

The role of the Account Manager calls for someone with outstanding customer service skills and a good head for business. Working for the rapidly expanding Public Sector Division, responsible for building relationships with clients at all levels of seniority and decision-making. Business development will also form a significant part of the role and successful applicants will be able to spot new opportunities as well as developing existing accounts. The role is varied and complex, and the successful applicant needs to be confident and skilful in working with organisations to understand their training issues and come up with cost effective solutions.

To be considered for the role, applicants will be able to demonstrate the following skills and experience:

Excellent Customer Relationship Skills

Highly motivated and keen desire to succeed

Some sales experience – business to business (B2B)

Ability to work in a rapidly changing, dynamic environment


Administrator (Member Support)

The Health and Social Care division of Virtual College supplies vocational training to around 1 million learners across Health and Care organisations, Police, Education, Local Authorities and Safeguarding Children and Adult Boards.

We are a 23 strong team who work closely to meet the needs of the division and our customers. Our highly skilled administration team provide the all-important support to our business development teams and customers.

We are looking to add another member to our admin team who enjoys having a varied role and has the following core skills and abilities:

  • Excellent customer service skills – supporting members through the adoption of e-learning and organising resources for meetings and events. You will need to help customers over the phone and by email, giving help and support, taking orders, helping them to choose the right courses and taking payments.
  • The ability to work with sharp attention to detail. As an administrator, you will be supporting the account managers with detailed management and financial information; accuracy of data is paramount as business decisions will be made on the strength of the information you provide.
  • The ability to withstand the pressure of a rapidly changing work environment – our business is dependent on changing customer needs, you need to be adaptable without compromising the systems and processes that work. We value our admin team and their input into the success of the business and we expect them to take an active part in shaping this rapidly expanding business.
  • Excellent IT skills including working knowledge of Excel; the ability to manipulate statistics to produce useful management information is essential. You should also be proficient in Word, Outlook and using the Internet.

Administrator (Customer Support)

We are currently searching for an Administrator (Customer Support) to support a busy team. You will be required to provide the following:

First level telephone support to customers

  • Acting as the first point of contact for all service delivery calls/e-mails
  • Diagnosing the needs of customers, understanding issues and problems
  • Providing advice and guidance to customers over the phone to solve problems
  • Where the issue or problem is advanced referring the customer to other colleagues in the team or accessing information and guidance from the technical team
  • Logging all customer issues according to service delivery team procedures
  • Proactively liaising with the tech team ensuring customer issues are resolved
  • Ensuring customers are kept up to date with progress on technical issues/problems, in-line with SLA standards
  • Functionality of the LMS and how it works
  • Logging and reporting customer views and inputs on product refinements and developments
  • Developing, setting up, maintaining filing and general administration system
  • Responsibility for divisional visual management, ensuring noticeboards are updated and relevant
  • To provide admin and IT support in the design, formatting and general presentation of key documents e.g. bids, project review documents, presentation / training slides and other materials
  • To organise and attend events where required

Communication and relationships

  • Effectively and efficiently communicate with customers and with internal colleagues
  • Building positive professional relationships with customers and with internal colleagues

Supporting the development of self-help materials and toolkits

  • Contributing ideas to the development of self-help / self-serve tools – so that customers can work out and solve their own questions

Organisational systems and processes

  • Working with colleagues to standardise and develop processes to aid in effective service implementation and delivery
  • Adhering to organisation and team systems and processes and standards
  • Delivering customer focussed services and support
  • Working to the teams standards and protocols for customer handling and client management / CRM
  • Meeting and exceeding team KPIs

Trainee Digital Designers

  • This would be a first job after graduating
  • We offer you the chance to work in a highly experienced studio environment to get hands-on experience
  • Description:
    • Working on designing and developing e-learning courses
    • Working to improve existing products
    • Working as part of an in-house team on varied projects to produce visuals and concepts to full development
    • Keeping up to date with new developments, technologies and ideas in the e-learning sector and implementing them

Partnership Manager

Working in a small, highly motivated, strategic sales team this role is responsible for identifying, developing and managing a range of key commercial partnerships and projects on behalf of the strategic sales team (Business and Education Division) with the aim of:

  • Supporting Virtual College meet its strategic vision
  • Generating revenue from bids, tenders, funding pots, partnerships, new concepts, products and services
  • Increasing Virtual College’s brand awareness and routes to market
  • Developing new commercial concepts and products and supporting these in being brought to market
  • Developing new UK and overseas commercial market opportunities

The role requires someone who has:

  • A good understanding of the business and education sectors
  • Experience of sourcing and writing high quality bids and tenders
  • Managed projects and contracts
  • Experience of developing commercial partnerships
  • Experience of generating sales revenue

The successful candidate will be able to demonstrate:

  • Excellent written, presentation and ambassadorial skills
  • Great relationship building skills
  • Energy and drive
  • A "can do" attitude
  • Commercial acumen

Developer

Experienced MVC.NET developer required for a successful e-learning development environment. Individual requires excellent organisational skills and strong understanding of programming ideologies. The position requires a strong competency in the following technologies:

  • SQL/SQL Server 2008+
  • C#
  • MVC.NET
  • Entity Framework
  • .NET
  • Visual Studio 2008+
  • HTML, CSS, JavaScript

This is a permanent position, to work as a key part of the company’s development team working on our main live websites and applications. This role will involve developing advanced MVC.net applications with a modern User Interface using the latest front end technologies. This role requires an individual who is well motivated and works extremely well within a team, all projects are run in a SCRUM/Agile environment and require a great level of team work.


Telesales Exec

The aim of the role is to lead on the development of NEW volume business through proactive and targeted cold calling linked to key marketing campaigns and to respond to incoming sales calls.

This role is an office-based telesales role where you will be responsible for dealing with high volumes of customers and individual sales orders. You will:

  • Work with your manager to contribute to and help develop the proactive marketing campaigns the Business and Education division instigates
  • Proactively and professionally provide the telesales cold calling follow up required for each campaign
  • Respond commercially to incoming calls where a sales intervention is required
  • Sell the full range of products and services of Virtual College to support the division in meeting and exceeding team revenue and profit targets
  • Develop and nurture customers to be handed over to the account managers for long-term, high value account management
  • Organise and book BDM intervention / face to face sales visits

We have other vacancies within the Company, so if you do not see the a role you are interested in above, please send your CV and covering letter (explaining what area of the business interests you) to Nicky Calam, Human Resources, at careers@virtual-college.co.uk

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