• Account Manager
• Telesales Executive

Account Manager

£17K rising to £24K

Part of the Virtual College Ltd which provides e-learning to over 250 organisations and 600,000 learners nationally; The Safeguarding Children e-Academy is based in Ilkley, West Yorkshire; we supply online training and solutions to over 77 Local Safeguarding Children Boards, Police and Health Authorities. We work with organisations to deliver high quality e-learning and audit tools to the Children’s workforce; to improve outcomes for the children they work with.

Candidates must have a pragmatic and inquisitive personality with a proactive approach to learning. You must also be self motivated, confident, professional, have excellent communication skills and be creative. You must be able to work independently and in a team.

The role would suit a graduate or an individual with experience of sales and account management. Training will be given, but you will need a set of basic skills:

• Excellent customer relationship skills - You will be building relationships with all types of clients from strategic managers through to business managers, training co-ordinators and admin staff. You will be skilled at adapting your approach to each level.
• The ability to work well in a rapidly changing and dynamic environment.You will be flexible and willing to travel nationally to meet and work with your customer in their environment. This will involve overnight stays. The role is varied and complex and you will be confident and skilful in working with organisations to understand their training issues and come up with cost effective solutions.
• You will have experience of presenting to groups of people and be confident training others in our online tools and software packages. (full systems training will be given)
• Business development skills - You will have a good head for business; you will understand our market and be able to identify new areas for growth, and, working with the marketing team and your fellow account managers; promote and sell our products and services to new and existing customers.
• An understanding of social careor the public sector would be an advantage.

If you like the sound of this and look forward to an exciting and challenging role within a really committed team who care passionately about what we are trying to achieve, please send your CV and covering letter to abby.dacres@virtual-college.co.uk

Closing date for applications: 5pm 20th December 2011, with first stage interviews week commencing 2nd January 2012.

Telesales Executive

Salary: £15,000

Location: Ilkley, Nr Leeds

Hours: Full Time, 37.5

The Virtual College was established in 1995. It is a highly successful blended learning company delivering training into both the public and private sector that creates a huge need for systems and processes that are efficient, flexible and integrated. We need a new team member to join us as a Telesales Executive.

About the Role

The role involves both new business development and looking after existing customer's requirements.

The successful applicant will clearly demonstrate:

• An ability to articulate a clear message when responding to enquiries
• An excellent telephone manner and communication skills
• Experience within a high volume telesales role
• Ability to work to set targets
• A high level of IT skills
• An ability to work well as part of a team
• An ability to identify selling opportunities

This is a great opportunity for someone looking to join a growth industry and market leader!

Please send your CV and covering letter to Debbie Tate