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Virtual College Ltd is based in Ilkley, West Yorkshire. We are one of the fastest growing companies in Yorkshire. We provide e-learning to over 300 organisations and over 1.75 million learners nationally. We have a broad range of services we package and deliver to meet the specific needs of our customers including a directory of e-learning courses and modules on a comprehensive range of training topics and subjects, bespoke e-learning course development, a sophisticated learning and quality audit management system.

Hours of work are 37.5 hours (Monday to Friday). If you would like to apply for any of the vacancies below, or are interested in other roles with Virtual College, then please send your CV and covering letter detailing your current salary to Human Resources – careers@virtual-college.co.uk. Please state clearly where you saw the position advertised.

We are an Equality & Diversity employer. No agencies please.

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Divisions

  • Health & Social Care
  • Business & Education - Tactical Sales
  • Business & Education - Strategic Sales
  • Group Services

Job Roles

Business Development Managers

Positions are available within our Business & Education Divisions and our Health & Social Care Division.

The Roles for both

These roles will work closely with the Lead Manager / Divisional Director on new business strategy and development from identifying new market areas to drawing up and executing plans to exploit new market areas and products to generate new business sales.

Health & Social Care - Business Development Manager

  • You will engage with different organisations and agencies in the sector including some/all of Safeguarding Children and Safeguarding Adult’s Boards, NHS, private healthcare providers, charities, care homes.  Police and other public sector bodies.
  • You will be responsible for engaging new customers from both the public and private sector, and potentially also manage some existing accounts. You will work with a member support administrator to analyse usage of the products and provide reports to the customer on return on investment.
  • You will be responsible for presenting at a high level to potential new customers and to newly engaged customers on how to use the products and services so that they get best value from what they have bought.

Business & Education, Tactical - Business Development Manager

  • You will engage with different organisations in the corporate and education sector including FE colleges, schools, and several sectors within the corporate privately owned sectors.
  • You will be responsible for engaging new customers from both the public and private sector. This is purely a new business role were you will be responsible for prospecting and converting leads. You will work with marketing to create value add campaigns to drive leads. This is a consultative based sale to the customer focusing on how our products can utilise a return on investment.
  • You will be responsible for presenting at a high level to potential new customers how to use the products and services so that they get best value from what they have bought.
  • A sales drive required with a proven target driven success in a B2B role

Key Duties and Requirements

You must have experience in the following:

  • New business lead generation
  • New business sales meetings / presentations
  • Quotes and proposals
  • Closing sales
  • Managing effective account manager handover
  • Client management, tracking and reporting
  • Have a full drivers licence and access to a car

Customer Account Managers

Positions are available within our Business & Education Division (Strategic and Tactical) and our Health & Social Care Division.

The Roles

  • You will build strong relationships through taking a consultative approach in order to deliver the outcomes, products and services that the customer need
  • You will need to write simple reports and provide management information to your team manager and your customers.
  • You will work with the team to spot new business opportunities and be responsible for closing new business.
  • You will work with the team and manager to execute sales plans to meet the team and personal sales targets.

Health & Social Care Customer Account Manager

  • You will engage with different agencies in the sector including charities, Health, Police and Safeguarding children boards so that you understand the sector and are better able to sell to them.
  • You will manage existing customers from both the public and private sector, you will work with a support administrator to analyse usage of the products and provide reports to the customer on return on investment.
  • You will train and present to customers on how to use the products and services so that they get best value from what they have bought.

Business and Education (Strategic) Customer Account Manager – Vocational Open On-line Courses/Personal Learning Vault (VOOC/PLV)

  • You will work with customers from commercial partnerships and sponsorships with key private and public sector organisations.
  • You will work closely with the Service Delivery team to ensure that products and services are delivered in line with our service level agreement.

Requirements

  • There will be some overnight stays and travel across the UK to meet your customers
  • IT Literate, you must be able to create presentations and have a working understanding of Excel and Word.
  • Ability to communicate well at all levels with good attention to detail.
  • A strong customer focus and ability to build relationships to continue customer engagement with our products and services.
  • Passion, tenacity and drive to meet individual and team targets.
  • Positive, confident and friendly demeanour with high level of integrity will be essential for you to fit into the company culture of this friendly yet ambitious and driven organisation.
  • Self driven and trustworthy with the ability to work independently and as part of a focussed team.
  • Confident in presenting at all levels, to a range of different organisations
  • Have a full drivers licence and access to a car

Developers

Experienced MVC.NET developer required for a successful e-learning development environment. Individual requires excellent organisational skills and strong understanding of programming ideologies. The position requires a strong competency in the following technologies:

  • SQL/SQL Server 2008+
  • C#
  • MVC.NET
  • Entity Framework
  • .NET
  • Visual Studio 2008+
  • HTML, CSS, JavaScript

This is a permanent position, to work as a key part of the company’s development team working on our main live websites and applications. This role will involve developing advanced MVC.net applications with a modern User Interface using the latest front end technologies. This role requires an individual who is well motivated and works extremely well within a team, all projects are run in a SCRUM/Agile environment and require a great level of team work.


Apprentices

Virtual College is committed to progression. There are a wide variety of roles available within the company. We are looking for apprentices to demonstrate capabilities and would look to progress the right candidate. We have a history of progressing apprentices within the organisation.

Apprentice – Customer Service - Business and Education, Strategic

Our lively and energetic service delivery team need a confident and friendly individual who is happy to talk to all types of people, advising on the use of our products and services, diagnosing and resolving any issues and signposting to a range of self–support services and taking queries from both internal and external customers.  You will be someone who cares about each customer and understands how to provide a great service.  Ideally a background in providing excellent customer service and be confident in using and supporting people with IT systems.

Key Duties:

  • To provide admin support in the coordination, contract and project management of contracts
  • To provide administrative support in the storage, development, maintenance and distribution of all marketing and communication activities
  • To provide timely management information to customers and colleagues
  • To provide IT support in the design, formatting and general presentation of key documents eg bids, project review, documents, presentation slides and other materials
  • To organise and attend events where required
  • To monitor and advise customers in respect of licences / vouchers purchased and allocated
  • To be responsible for the divisional visual management, ensuring that noticeboards are updated and relevant
  • To undertake projects designed to improve the overall efficiency of the division
  • To provide any other reasonable administrative services and tasks as requested

Skills Required:

  • Excellent organisational skills
  • Excellent listening skills and keeping colleagues informed
  • Positive approach to problem solving
  • Can use Microsoft Office at appropriate level for job role
  • Can use E>nable to manage own targets
  • Complete tasks on time and to agreed standards
  • Excellent attendance
  • Able to maintain an professional attitude whilst in the workplace

 

Business Admin Apprentice - Group

Working alongside the receptionist/administrator to carry out the day-to-day running of Group Services Operations which include:

  • First point of contact for Virtual College telephone enquiries and able to understand daily whereabouts of staff and redirect accordingly.
  • Meeting and greeting visitors, arranging parking, signing in/out, hospitality
  • Ensure meeting rooms are prepared ready for visitors, including tidying throughout the day
  • Ensuring reception and communal areas are kept clean and tidy
  • Managing/helping with meeting room bookings
  • Ordering and maintaining stationery stocks under manager supervision
  • Distribution of incoming post and outgoing post on a daily basis, organising carriers as and when necessary, ensuring post between sites is dealt with efficiently.
  • Booking out shared equipment and ensure safe and timely return
  • Because of the changing nature of our business from time to time you may be required to undertake other activities of a similar nature that fall within your capabilities as directed by management 

 

Training to be provided: Level 2 NVQ Certificate in Customer Service

Functional Skills:  English Reading and Writing: English Speaking, Listening and Communicating: Maths and ICT

Salary: £2.73 per hour

 


Telesales Executive

Health and Social Care, Business and Education (Tactical)

This role is an office based telesales role where you will be responsible for dealing with high volumes of customers and individual sales orders. You will:

  • Work with your manager to contribute to and help develop the proactive marketing campaigns the Division instigates
  • Respond to incoming calls where a sales intervention is required
  • Develop and nurture customers to be handed over to the account managers for long-term, high value account management
  • Organise and book BDM intervention / face to face sales visits where appropriate
  • Liaise with the Administration and Operations team to ensure all sales calls and orders are processed accurately and in a timely manner
  • Proactively follow up customers that have recently purchased a service to assess their satisfaction with the service received and exploit opportunities to upsell
  • Contribute to data cleansing and ensuring that the data we hold on contacts and customers is up to date
  • Use the CRM system to ensure that every call and customer intervention is recorded as per the standards and protocols of Virtual College
  • Provide information on customer and telesales activity to inform marketing and management decisions
  • Proactively and professionally provide the telesales cold calling follow up required for each marketing campaign
  • Be proactive and positive in responding to referrals and other sales leads
  • Sell the full range of products and services of Virtual College and support the Division to meet and exceed team revenue and profit targets
  • Actively engage with customers at all levels to cultivate and optimise all sales opportunities
  • Work effectively with colleagues to consistently meet sales targets therefore supporting the delivery of the division’s annual sales targets / budget requirements
  • Actively works towards the achievement of monetary targets and able to contribute to short / medium / long term plans focussed on achieving those targets
  • Works with colleagues to identify opportunities for marketing new and existing products with the aim of increasing sales
  • Provides marketing input / feedback for a variety of activities and the production of marketing materials including, but not limited to, events, exhibitions, direct mail, presentations, bids, website reviews / updates and newsletters
  • Feeds back any new competitor information so that Virtual College are kept abreast of competitor activity
  • Undertakes a variety of administrative tasks where appropriate and where required.
  • Works to divisional and Virtual College procedures, standards and protocols

Requirements:

  • Outbound sales experience
  • Experience of selling products and services a strong advantage (cold calling experience essential)
  • Excellent telephone manner, communication and written skills
  • IT literate
  • Self-motivated, proactive and resilient
  • Inbound sales experience Relationship building skills
  • Excellent listening, rapport and relationship building skills
  • Confident and the ability to meet and exceed your own sales targets
  • Ability to work within a team
  • Excellent research skills
  • Good organisational skills
  • Ability to work within procedures, standards and protocols

Service Delivery Coordinator

Health & Social Care

We are looking for a Service Delivery Coordinator who will lead on all aspects of ongoing technical development and technical support, new technical (and other product) development along with the training/coaching of sales and other internal staff on technical products, processes and internal systems. To provide support and conduct training for members and customers via telephone, GoToMeeting or face-to-face meetings/training sessions.

 

This role is office based, although travel and overnight stays will potentially be required when conducting customer training. You will:

  • Once fully trained, act as subject matter expert/support for HSC team and customers in relation to all VC technical products, processes and internal systems
  • Manage the divisional technical request backlog, and all new technical issues/requests
  • Manage new technical (and other) product development projects applying project management principles and processes where appropriate, developing business cases and plans if required
  • Offer 2nd line customer support to member administrators/audit tool users where queries cannot be resolved by 1st line support
  • Deliver training/coaching to sales and other internal staff on technical products, processes and internal systems
  • Provide support and conduct training for members/customers via telephone, GoToMeeting or at face-to-face meetings/training sessions.
  • Develop an understanding of how customers use our products and where improvements in sales/service delivery can be made
  • Develop an understanding of competitors’ products and services to ensure that we are meeting minimum market requirements
  • Undertake a variety of administrative tasks related to technical products/processes
  • Support the Service Delivery Manager with projects, ongoing operations & technical bids/tenders
  • Use the CRM system to ensure that every customer interaction is recorded as per the standards and protocols of Virtual College

 

Skills and Requirements:

  • IT literate, must be able to create presentations and have a working knowledge of MS PowerPoint, along with Excel, Word & Outlook
  • Confident in presenting at all levels, to a range of different organisations
  • Ability to communicate well at all levels with good attention to detail
  • Ability to build relationships with internal and external customers
  • Strong research and analytical skills along with a high level of intellect
  • Passion, tenacity and drive to meet individual and team targets
  • Positive, confident and friendly demeanour with high level of integrity
  • Self-driven and trustworthy with the ability to work independently and as part of a focussed team
  • There is the possibility for some overnight stays and travel across the UK

A full driving license and access to a car for work is an essential requirement of this position.    


Strategic Business Manager

Health & Social Care

We are looking for a Strategic Business Manager who will be responsible for managing the strategic sales team with the aim of:

  • Driving forward Virtual College’s ability to meet its strategic vision
  • Generating revenue from bids, tenders, funding pots, partnerships, new concepts, products and services
  • Increasing Virtual College’s brand awareness and routes to market
  • Researching and developing new commercial concepts and products and supporting these in being brought to market
  • Researching and developing new UK and overseas commercial market opportunities

Key Duties and Responsibilities:

  • Developing, adapting and managing the priorities of the team to ensure they align with the overall priorities of the H&SC Division
  • Supporting and contributing to the sales revenue objectives of Virtual College and in particular the H&SC Division
  • Proactively researching bidding and funding opportunities that align with VC/H&SC priorities
  • Generating agreed levels of income from strategic sales activities
  • Identifying, developing, managing and evaluating key commercial and strategic partnerships with organisations that will provide Virtual College with a commercial / competitive advantage e.g. new routes to market, new products or services, increased revenues etc
  • Managing a range of strategic overseas partnerships and consultants
  • Researching the potential of overseas markets for the sale and delivery of Virtual College services
  • Developing the Virtual College H&SC business strategy for tackling overseas markets
  • Setting and agreeing overseas sales targets
  • Managing resources to meet / exceed overseas sales targets
  • Researching opportunities for new product development that will fill a market need and generate commercial returns across Virtual College key markets in particular H&SC
  • Developing and piloting opportunities for a new technology franchise concept in H&SC
  • Overseeing and project managing a broad portfolio of Virtual College H&SC projects, pilots and partnerships
  • Managing the team in line with organisational and divisional standards, protocols and policies

Requirements:

  • Research skills
  • Written skills
  • Presentation skills
  • Relationship building skills
  • Franchise/contract management experience
  • Commercial/sales skills
  • People management experience
  • Project management experience
  • IT skills
  • Energy, drive and passion
  • Personal ambition and driven to achieve targets and objectives

A full driving license and access to a car for work is an essential requirement of this position.   


Digital Marketing Assistant

We are looking for a Digital Marketing Assistant to support the Marketing Executive (Product) in integrating online marketing systems (email software, CRM and websites) in order to effectively generate inbound sales leads.  You will be:

  • Working alongside sales teams to co-ordinate marketing campaigns
  • Working with the Digital Lead Generation Manager to implement marketing campaigns
  • Working alongside the marketing team to produce quality digital content
  • Updating and editing of existing webpages plus the creation of new webpages 
  • Managing data lists
  • Managing and analysing data in the company’s CRM
  • Copywriting
  • Creating emails for email marketing
  • Organising of email campaigns
  • Reporting and analysing marketing campaigns

Skills and requirements:

  • Graduate level (any discipline)
  • Broad understanding of online marketing (SEO, analytical tools, email marketing software, CRM, websites)
  • Self-motivated, proactive and resilient
  • Willingness to develop and learn new skills
  • Good communication – verbal and written
  • IT literate / technically minded
  • Able to work to tight deadlines under pressure
  • Co-operative and flexible
  • Good organisational skills and attention to detail
  • Ability to work within a team

Franchise Development Manager

We are looking for a Franchise Development Manager who will be responsible for identifying, developing and managing a range of key commercial franchise partnerships, contracts and projects on behalf of the strategic sales team (Business and Education Division) with the aim of:

  • Supporting Virtual College meet its strategic vision
  • Researching and developing new commercial Franchise partnerships and supporting these in being brought to market
  • Generating revenue from existing and new franchisees, partnerships and new products designed and developed for Franchise markets
  • Increasing Virtual College’s brand awareness and market penetration

Key Duties and Responsibilities:

  • Strategic sales – generating agreed levels of income and related performance from strategic partnerships/franchisees – including pitching and presenting
  • Managing, developing and evaluating key commercial strategic franchise partnerships, contracts and joint ventures 
  • Researching, developing and evaluating new product development for franchise markets – including working with the marketing and sales team to support the launch of new franchisees
  • Overseeing the project/contract/performance for the franchise partnership network, ensuring that KPI’s and contractual outputs/requirements are met

Requirements:

  • Research/analytical skills/experience and to translate research into policy and actions
  • Strong report/commercial writing skills and experience
  • Presentation/sales pitch skills including experience of software technology
  • Franchise/contract/project management including supporting a franchise network  to succeed and excel – including working with internal teams
  • Strong commercial acumen and entrepreneurial flair, self-motivated, an understanding of public sector funding and have a business sector and education sector background
  • Ability to work under pressure, be flexible and possess the drive and ambition  to achieve the required targets and objectives

A full driving license and access to a car for work is an essential requirement of this position. This position requires extensive travel and staying away from home on a regular basis.  


We have other vacancies within the Company, so if you do not see the a role you are interested in above, please send your CV and covering letter (explaining what area of the business interests you) to Human Resources, at careers@virtual-college.co.ukPlease state clearly where you saw the position advertised.

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