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Virtual College Ltd is based in Ilkley, West Yorkshire. We are one of the fastest growing companies in Yorkshire. We provide e-learning to over 300 organisations and over 2 million learners nationally. We have a broad range of services we package and deliver to meet the specific needs of our customers including a directory of e-learning courses and modules on a comprehensive range of training topics and subjects, bespoke e-learning course development, a sophisticated learning and quality audit management system.

Hours of work are 37.5 hours (Monday to Friday). If you would like to apply for any of the vacancies below, or are interested in other roles with Virtual College, then please send your CV and covering letter detailing your current salary to Human Resources – Please state clearly where you saw the position advertised.

We are an Equality & Diversity employer. No agencies please. A PSL list exists for our technical roles. 

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  • Group Services
  • B2B Sales
  • Growth and Innovation
  • OLS and Marketing

Job Roles

Business Development Managers

Positions are available in our B2B Sales Division:

The Role:

This role will work closely with the Lead Manager / Divisional Director on new business strategy and development from identifying new market areas to drawing up and executing plans to exploit new market areas and products to generate new business sales.
Healthcare or Safeguarding Business Development Manager
  • You will engage with different organisations and agencies in the sector including some/all of Safeguarding Children and Safeguarding Adult’s Boards, NHS, private healthcare providers, charities, care homes, Police and other public sector bodies.
  • You will be responsible for engaging new customers from both the public and private sector, and potentially also manage some existing accounts. You will work with a member support administrator to analyse usage of the products and provide reports to the customer on return on investment.
  • You will be responsible for presenting at a high level to potential new customers and to newly engaged customers on how to use the products and services so that they get best value from what they have bought.
Corporate Business Development Manager - sectors include Construction, Manufacturing, Retail & Logistics, Facilities Management, Professional Services and Hospitality
  • You will engage with different organisations in the corporate and education sector including FE colleges, schools, and several sectors within the corporate privately owned sectors, eg construction, housing, retail and hospitality.
  • You will be responsible for engaging new customers from both the public and private sector. This is purely a new business role where you will be responsible for prospecting and converting leads. You will work with marketing to create value added campaigns to drive leads. This is a consultative based sale to the customer focusing on how our products can utilise a return on investment.
  • You will be responsible for presenting at a high level to potential new customers how to use the products and services so that they get best value from what they have bought.
  • A drive sales drive required with a proven target driven success in a B2B role
Key Duties and Requirements:
  • New business lead generation
  • New business sales meetings / presentations
  • Quotes and proposals
  • Closing sales
  • Managing effective account manager handover
  • Client management, tracking and reporting
  • Have a full drivers licence and access to a car

Customer Account Manager

Positions are available within our B2B Sales Division:
The Role:
  • You will build strong relationships through taking a consultative approach in order to deliver the outcomes, products and services that the customer need.
  • You will need to write simple reports and provide management information to your team manager and your customers.
  • You will work with the team to spot new business opportunities and be responsible for closing new business. 
  • You will work with the team and manager to execute sales plans to meet the team and personal sales targets.
  • You will manage existing customers from both the public and private sector, you will work with a support administrator to analyse usage of the products and provide reports to the customer on return on investment.
  • You will train and present to customers on how to use the products and services so that they get best value from what they have bought.
  • You  will engage with different sectors including Corporate (Construction, Manufacturing, Retail and Logistics, Facilities Management, Professional Services, Hospitality) or Healthcare or Safeguarding Children’s Boards/charities or the Police.
Key Attributes and Requirements
  • There will be some overnight stays and travel across the UK to meet your customers
  • IT Literate, you must be able to create presentations and have a working understanding of Excel and Word.
  • Ability to communicate well at all levels with good attention to detail.
  • A strong customer focus and ability to build relationships to continue customer engagement with our products and services.
  • Passion, tenacity and drive to meet individual and team targets.
  • Positive, confident and friendly demeanour with high level of integrity will be essential for you to fit into the company culture of this friendly yet ambitious and driven organisation.
  • Self-driven and trustworthy with the ability to work independently and as part of a focussed team.
  • Confident in presenting at all levels, to a range of different organisations
  • Have a full drivers licence and access to a car


Graphic Designer


The job aim is to create engaging and interactive e-learning content. To produce high quality design assets and design ideas. To work with other members of the Content Development team to produce modules in a timely fashion.

Key duties include:

  • The ability to think creatively to produce new ideas
  • The ability to work on a variety of projects at one time
  • Good understanding of the design process and how to implement within projects
  • Take responsibility to interpret a brief and develop concepts to suit
  • Produce look and feel concepts and assets to time requirements
  • Confidently creates engaging and interactive e-learning content
  • Support and works alongside Instructional Designers in content build and development
  • Can demonstrate a good level of using all Adobe CS software, Articulate Storyline and other related e-learning software
  • Good understanding of visualisation, typography, colour theory, layout and print design
  • Professional approach to estimate time requirements to complete work
  • Take individual responsibility to review work and suggest self-improvement if required
  • Demonstrate increased design independence and project management
  • The ability to articulate and present ideas and concepts fluently and with ease to employers and clients
  • Share best practise across the content development team
  • Regularly showcase work senior designers for input, feedback and improvements
  • Keep up-to-date with new and emerging technologies in new media and design trends
  • Have attention to detail
  • Take responsibility to understand, support and work within the company brand
  • Keep accurate and up-to-date records following company Standard Operating Procedures
  • Demonstrate self-organisational and time management skills

Key skills and qualities required:

  • Qualified to degree level or equivalent in graphic design
  • Must have maths and English GCSEs at least at Grade C and preferably A or B
  • E-learning qualification (desirable)
  • Adobe CS Software experience
  • To have completed e-learning courses (as a learner) in the past
  • Knowledge of Storyline or other e-learning packages preferable, but not essential
  • Other design software experience
  • IT Skills to a high level, including all Office packages
  • Be creative
  • Be able to work to deadlines
  • Self-management
  • Relevant design experience

Product Development Coordinator


The overall objective of the role is to help coordinate Media Delivery activities for an external contract and to support the content standards team to test and quality check on-line learning content before it’s released to customers.

Key Duties:

Supporting the Media Delivery Contract

  • Using design software and ready-made templates to order and layout text and images for training pamphlets and other training materials
  • Co-ordinating the work of external sub-contractors to deliver poster designs and printed materials
  • Identifying graphics and assets to use in training materials
  • Proof reading media materials and quality checking
  • Attending planning meetings – where design, scope and timescales for media delivery and other content production is discussed
  • Taking action points from meetings as required
  • Internal content development team / graphic design team  liaison

Supporting the Standards Team

  • Undertaking quality checks and user acceptance testing of e-learning products developed by the content team and related sub-contractors to include
  • Proof reading
  • Technical testing of on-line content
  • Providing support and administrative backing to the standards team as required
  • Undertaking ad hoc amends of content

Key requirements:

  • Relevant administration, proofreading qualification
  • Expert Office user
  • Knowledge of Storyline or other e-learning packages preferable, but not essential
  • Knowledge of Adobe Cloud or other software packages preferable, but not essential
  • IT skills to a high level
  • Work to deadlines
  • Self-management
  • Team worker
  • Attention to detail
  • Relevant administration experience

Product Manager (Online Training Content)

Charged with full responsibility for the life-cycle of e-learning content products. This extends from increasing the profitability of existing products to coordinating new product research and contributing with innovative ideas and solutions as part of the continuous product development process. The Product Manager will need passion and great communication skills collaborating with internal staff, customers and potential customers. They must possess a big-picture vision, and the drive to make that vision a reality. They need to be the voice of the user inside the business and must be passionate about the user experience.

They must be able to interface and communicate effectively with all areas of the company but specifically:

  • Content, to define product development requirements
  • Tactical marketing, to define the go-to-market strategy, helping them understand the product positioning, key features and benefits, and target customers
  • Sales, to ensure product positioning, competitive differentials and features and benefits are clear

Key duties:

  • Managing the entire product line life cycle from strategic planning to product obsolescence. 
  • Specifying market requirements for current and future products by coordinating market research supported by on-going visits to customers and non-customers.
  • Developing and implementing a company-wide go-to-market plan, working with all departments to execute
  • Working with researchers to analyse market research results
  • Taking the lead in New Product Development by scoping and developing Customer Value Propositions for each project.
  • Building business cases from results and present to the Senior Management Team that include but are not restricted to:

o   Hard and soft KPIs

o   Price

o   Sector specifics

o   Promotions

o   Positioning / segmentation

o   Routes to market

  • Working cross functionally to launch new products to market, inputting into all aspects of the marketing mix.
  • Managing the hand-over of information to tactical marketing, sales and content development
  • Monitoring progress of the product through development and ensure that all relevant stakeholders are kept in touch
  • Preparing for product launch by liaison with tactical sales and marketing through dissemination of product details/ updates/ availability
  • Presenting regular performance metrics and conclusions pertaining to existing products
  • Managing incremental improvements across the existing portfolio of products to improve the proposition

Key requirements:

  • A graduate in Business, Marketing or a related field with credible experience in a Marketing and/or Product Development role
  • Someone who has progressively received more responsibility, has a proven track record of results and experience of bringing new products to market in a compelling and successful way
  • Commercial acumen
  • Self-motivated, self-sufficient proactive and resilient
  • Target driven
  • Willingness to develop and learn new skills
  • Good communication – verbal (comfortable with presenting to large groups) and written
  • IT literate / technically minded
  • Able to work to tight deadlines under pressure
  • Co-operative and flexible
  • Excellent organisational skills and attention to detail
  • Ability to work within a team          

Web Designer

We are looking for a talented Web Designer to create intuitive and attractive user-experiences for promotional, ecommerce websites and web applications. The ideal candidate should have an eye for clean and modern design. They should also possess superior user interface design skills and be able to translate high-level requirements into wireframes and other artefacts, and transform them into beautiful, intuitive, and functional designs. ​ The ideal candidate will thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication to both those with and without technical experience. This individual excels at providing both highly analytical as well as highly creative ideas within the team. The candidate will also have extensive experience in a fast-paced and innovative development environment. A thorough understanding of contemporary user-centred design methodologies is a must. The candidate will report directly to the IT Development Manager and Product owner and will be working alongside an agile development team to plan and design new features for exciting web applications.

Specific responsibilities include:

  • Plan and document new features to specified requirements
  • Plan and design new website concepts
  • Create wireframes and prototypes for features and websites by collaborating with product owners and key stakeholders
  • Design and layout concise user flows for new features
  • Work alongside agile development team
  • Provide advice and support throughout the company on User Experience and design matters
  • Present wireframes and designs to key staff members and key stakeholders

Specific requirements:

  • Preferably a Degree in Design/Web Development, although for candidates with suitable experience and talent this may not be required.
  • Web design trends
  • User experience trends
  • Accessibility guidelines
  • Keen knowledge of new technologies
  • Creative design skills with high attention to detail
  • Experience designing websites and web applications
  • Experience in creating extensive design documentation and wireframes
  • Must work well in a team environment
  • Experience creating web-ready assets, such as UI icons, backgrounds, etc.
  • Knowledge of HTML and CSS would be advantageous
  • Experience using GIT or similar source control repository advantageous
  • Experience testing UX designs and incorporating feedback
  • Ability to teach yourself new technical skills
  • Minimal two years commercial experience

HR Executive

Job Aim: To manage the centralised recruitment and selection process and organise/co-ordinate staff training across Virtual College post appraisal (via Training Needs Analysis) and given Divisional needs on an on-going basis.  To manage the HR Coordinator.

Key duties include (reporting to the HR Manager):

  • To manage the centralised recruitment and selection process including induction and 1 month HR catch ups with all new starters
  • To manage the training needs of the organisation post annual appraisals via TNA’s and  Divisional needs
  • To train all new staff on the LMS and CRM (where applicable)
  • To organise and attend careers fairs
  • To participate in mock interviews with local secondary schools
  • To coordinate apprentices
  • To coordinate work experience students, interns and summer students
  • To assist the HR Manager in the research of new policies, procedures and practices
  • To assist the HR Manager with the annual Staff Survey
  • To assist the HR and Operations Manager with internal audits in HR

Key skills and qualities required:

  • CIPD qualified or working towards and prepared to complete it - desirable
  • Exceptional attention to detail - essential
  • Exceptional interpersonal skills - essential
  • Ability to be approachable, fair, consistent and pleasant at all times and act with complete discretion and integrity – essential
  • Exceptional customer service experience - essential
  • Ability to deal and form firm working relationships with all internal and external stakeholders, eg. Staff and SMT, recruitment agencies, universities, schools, training providers, etc - desirable
  • Ability to prioritise and be flexible as well as cope with the constant changing needs of the organisation – essential
  • Exceptional written and oral communication skills and an excellent grasp of grammar and spelling - essential
  • Ability to multitask and remain calm under pressure - essential
  • Ability to work as part of a team - essential
  • To work with HR’s KPI’s and SLA’s - essential
  • Experience of managing and developing staff - essential
  • Self-motivated and capable of working on your own initiative - essential
  • To adhere to Virtual College’s Vision and Values - essential
  • IT systems experience – LMS, HR software and knowledge of Microsoft Outlook, Excel and PowerPoint - essential

Financial Accountant

Job Aim: To be responsible for the preparation of accurate, timely and informative accounts for the company and completion of statutory and tax submissions. The Financial Accountant will supervise the activities of two Accounts Technicians.

Key duties include (reporting to the Operations Director):

Daily Duties

  • Being contact for internal and external accounts queries, and liaison with divisional teams on financial matters
  • Keep Sage system up to date, including maintaining nominal codes
  • Cash flow management
  • Make pro-active contribution to the improvement of financial processes within the department and across the group of businesses
  • Management of Accounts Technicians
  • Supplier payments

Monthly Duties

  • Ensuring the accounts team meets month end deadlines involving invoice runs and management accounts completion
  • Preparation and reporting of monthly management accounts and re-forecasts, and distribution to Board. Preparation of monthly reports to lender
  • Monthly reconciliation of all Bank accounts, e-commerce accounts (service payment provider/merchant account) and Barclaycard statements
  • Monthly reconciliation of deferred and accrued income
  • Preparation and submission of monthly pension deductions to pension fund manager. Execution of employer’s duties regarding Auto-enrolment (including correspondence with staff and Pensions Regulator).

Quarterly Duties

  •  Preparation and submission of quarterly VAT returns, including partial exemption calculation, EC sales lists and MOSS

Annual Duties

  • Preparation of consolidated accounts at year end
  • Preparation of annual financial accounts with appropriate year-end adjustments for presentation to auditors
  • Preparation of annual report to grant provider
  • Liaise with auditors, including preparation of all required schedules, and responding to auditors’ queries
  • Liaise with payroll bureau regarding P11D calculations and salary calculations
  • Because of Virtual College’s dynamic approach to business opportunities, you will from time to time be required to undertake other activities of a similar nature that fall within your capabilities

Key skills and qualities required:


  • AAT qualified (essential)
  • Mathematics and English GCSE Grade B or above (essential)
  • ECDL or equivalent level of computer knowledge (essential)


  • Knowledge of current accounting issues
  • Knowledge of preparing consolidated accounts, PAYE calculations and reporting
  • Knowledge of VAT


  • Excellent planning and organisational skills, and the ability to work to deadlines (essential)
  • Being organised (essential) and detail conscious (desirable)
  • IT skills, including working knowledge of Sage and Microsoft Office, particularly Excel (essential)
  • Ability to present at Board level, and with Senior Audit management (essential)
  • Discretion, trustworthiness (essential)


Preparation of monthly management and annual financial accounts for a business with separate divisions. Submission of VAT and ECSL returns. Experience of managing a team (essential).

Customer Account Manager (Public Sector)

Due to ambitious growth plans we have a number of positions available within our dynamic Sales Division, specifically within our Public Sector focussed sales teams.

Our Customer Account Managers are the heartbeat of our business and we are looking for employees who share our passion and drive. 

You will engage with a variety of different customers, specialising in either: NHS and other healthcare organisations, Safeguarding Children’s & Adults Boards and Councils, or educational establishments such as schools, colleges, universities and private training providers.

As one of Yorkshire’s fastest growing companies, Virtual College has been one of the UK’s leading providers of online learning for over twenty years and has delivered training to over 2 million learners.

At the global e-learning awards 2015, Virtual College were winners in four different categories, including gold for the prestigious 'E-learning development company of the year'.

We are based in the picturesque town of Ilkley on the edge of the Yorkshire Dales, surrounded by some of the UK’s most beautiful countryside. It’s a great place to work, and is ideally located between Leeds and Bradford.

This is a fantastic opportunity to take on a new challenge with an exciting and growing company.

The role requires you to:

  • Proactively manage of a portfolio of existing accounts with the aim of retaining their custom and maximising revenue and service opportunities
  • Build strong relationships through taking a consultative approach in order to deliver the outcomes, products and services that the customer needs
  • Project/ contract manage accounts and service delivery commitments
  • Work with colleagues and customers to develop and implement creative service solutions to meet customers changing and developing needs
  • Work with your Sales Manager and the Marketing Team to develop and deliver sales and marketing campaigns
  • Meets and exceed team and individual sales targets

You need to have:

  • Passion, tenacity and drive to meet individual and team targets
  • Confidence in presenting at all levels, to a range of different organisations
  • A strong customer focus and ability to build relationships to continue customer engagement with our products and services
  • The ability to communicate well at all levels with good attention to detail
  • A positive, confident and friendly demeanour with high level of integrity
  • Excellent client facing and telephone skills
  • A proactive approach and the ability to work on own initiative
  • The ability to develop and nurture relationships quickly
  • Excellent IT skills, you must be able to create presentations, have a working understanding of Excel and Word and be able to learn new systems quickly
  • A trustworthy nature, being able to work independently and as part of a focussed team
  • A full driving licence and access to a car and be willing to travel nationally, staying away from home on a regular basis

Our package includes:

  • Comprehensive induction & ongoing training, our Sales Academy will support you from day one, identifying and supporting you with all your training and development needs
  • Clear progression framework and commission
  • Individual & team incentives/ rewards – weekly and monthly awards, you can even win lunch at one of Ilkley’s award winning restaurants!
  • You will receive a top of the range Microsoft Surface, Satnav and mobile phone allowance for business use
  • Premier Inn business account/ meal allowance for overnight stays, a 16-25 railcard (where applicable) and a generous mileage allowance
  • 3% matched contribution Pension Scheme
  • Simply Health Plan (inc. gym discounts)
  • Life Assurance
  • Childcare vouchers
  • Team building events such as It’s a Knockout, Go Karting & meals out
  • Charity fun days raising money for Martin House, Comic Relief, Macmillan and other charities throughout the year
  • Lunch time activities including darts, pool & table tennis
  • ½ yearly offsite company update meetings and an excellent Christmas party!

For each vacancy we also offer: Individual & team incentives/rewards, comprehensive induction and ongoing training, 3% matched contribution Pension Scheme, Simply Health Plan, Life Assurance and Childcare Vouchers. Regular team building events, lunch time activities including darts, whole company business updates, excellent work/life balance, opportunities for development, butties on achievement of key milestones, ice creams in summer, family BBQ’s (donations to charity), sporting events and the most amazing Christmas party with competitions and prizes. 

We have other vacancies within the Company, so if you do not see the a role you are interested in above, please send your CV and covering letter (explaining what area of the business interests you) to Human Resources, at state clearly where you saw the position advertised. All applicants must have the right to work in the UK.