Online training solutions

01943 605976info@virtual-college.co.uk

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Vacancies

Virtual College Ltd is based in Ilkley, West Yorkshire. We are one of the fastest growing companies in Yorkshire. We provide e-learning to over 300 organisations and over 1.9 million learners nationally. We have a broad range of services we package and deliver to meet the specific needs of our customers including a directory of e-learning courses and modules on a comprehensive range of training topics and subjects, bespoke e-learning course development, a sophisticated learning and quality audit management system.

Hours of work are 37.5 hours (Monday to Friday). If you would like to apply for any of the vacancies below, or are interested in other roles with Virtual College, then please send your CV and covering letter detailing your current salary to Human Resources – careers@virtual-college.co.uk. Please state clearly where you saw the position advertised.

We are an Equality & Diversity employer. No agencies please.

Read our Health and Social Care Graduate Intern’s blog

Read our Marketing Graduate Intern's blog

 

Divisions

  • Health & Social Care
  • Business & Education - Tactical Sales
  • Business & Education - Strategic Sales
  • Group Services

Job Roles

Business Development Managers

BUSINESS DEVELOPMENT MANAGERS

Positions are available in our Business & Education Tactical Division

The Role:

This role will work closely with the Sales Manager / Divisional Director on new business strategy and development from identifying new market areas to drawing up and executing plans to exploit new market areas and products to generate new business sales.

  • You will engage with different organisations in the corporate and education sector including FE colleges, schools, and several sectors within the corporate privately owned sectors.
  • You will be responsible for engaging new customers from both the public and private sector. This is purely a new business role were you will be responsible for prospecting and converting leads. You will work with marketing to create value add campaigns to drive leads. This is a consultative based sale to the customer focusing on how our products can utilise a return on investment.
  • You will be responsible for presenting at a high level to potential new customers how to use the products and services so that they get best value from what they have bought.
  • A strong sales drive required with a proven target driven success in a B2B role.

Key Duties and Requirements

You must have experience in the following:

  • New business lead generation
  • New business sales meetings / presentations
  • Quotes and proposals
  • Closing sales
  • Managing effective account manager handover
  • Client management, tracking and reporting
  • Sales and new business development experience (at least 2 years)
  • Writing winning proposals, quotes  and tender documents
  • Customer relationship building
  • Background and experience in consultative sales selling
  • Demonstrated ability and experience in meeting new business sales targets
  • Have a full drivers licence and access to a car

Front End Designer

We are looking for a user experience designer with strong interests and capabilities in the design and development of engaging user experiences. The ideal candidate will thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This individual excels at providing both highly analytical as well as highly creative ideas to a design engagement. The candidate will also have extensive experience in a fast-paced and innovative development environment. A thorough understanding of contemporary user-centred design methodologies is a must. The candidate will report directly to the IT Development Manager and Product owner and will be working alongside an agile development team to plan and design new features for exciting web applications.  The candidate may also be involved in the planning and design of exciting mobile applications in the future.  Candidates must have at least 2 years commercial experience and a strong visual design portfolio.

Key Duties and Responsibilities:

  • Report directly to IT Development Manager and Product Owner
  • Plan and document new features to specified requirements.
  • Create wireframes and prototypes for features based on specifications.
  • Design and layout concise user flows for new features.
  • Work alongside agile development team.
  • Produce concise and valid HTML mark-up for use in production code.
  • Provide advice and support to developers on User Experience and design matters.
  • Because of Virtual College’s dynamic approach to business opportunities, you will from time to time be required to undertake other activities of a similar nature that fall within your capabilities.

Requirements:

Qualifications:

  • Preferably a Degree in Design/Web Development, although for candidates with suitable experience and talent this may not be required.

Knowledge:

  • Web design trends.
  • User Experience trends.
  • Accessibility guidelines.
  • Keen knowledge of new technologies.
  • Knowledge of mobile development technologies.

Skills:

  • Extensive experience with responsive with design methodologies.
  • Creative design skills with high attention to detail.
  • Fluent in HTML and CSS.
  • Experience designing web applications.
  • Experience with JavaScript and CSS pre-processors would be advantageous.
  • Experience in creating extensive documentation and wireframes.
  • Must work well in a team planning environment.
  • Experience using GIT or similar source control repository.
  • Some experience of developing mobile applications would be advantageous.

Experience:

  • Minimal two years commercial experience in web development (desirable).
  • Must have a strong visual design portfolio.

Developers

Experienced MVC.NET developer required for a successful e-learning development environment. Individual requires excellent organisational skills and strong understanding of programming ideologies. The position requires a strong competency in the following technologies:

  • SQL/SQL Server 2008+
  • C#
  • MVC.NET
  • Entity Framework
  • .NET
  • Visual Studio 2008+
  • HTML, CSS, JavaScript

This is a permanent position, to work as a key part of the company’s development team working on our main live websites and applications. This role will involve developing advanced MVC.net applications with a modern User Interface using the latest front end technologies. This role requires an individual who is well motivated and works extremely well within a team, all projects are run in a SCRUM/Agile environment and require a great level of team work.

Administrator Member Support, Health & Social Care

 
The Health and Social Care Division of Virtual College supplies vocational training to around 1 million learners across Health and Care organisations, Police, Education, Local Authorities and Safeguarding Children and Adult Boards.  We are a 23 strong team who work closely to meet the needs of the division and our customers. Our highly skilled administration team provide the all-important support to our business development teams and customers. 
 
We are looking to add another member to join our admin team who enjoys having a varied role and has the following core skills and abilities:
 
  • Excellent customer service skills – supporting members through the adoption of e-learning and organising resources for meetings and events. You will need to help customers over the phone and by email, giving help and support, taking orders, helping them to choose the right courses and taking payments
  • The ability to work with sharp attention to detail. As an administrator, you will be supporting the account managers with detailed management and financial information; accuracy of data is paramount as business decisions will be made on the strength of the information you provide
  • The ability to withstand the pressure of a rapidly changing work environment – our business is dependent on changing customer needs.  You need to be adaptable without compromising the systems and processes that work. We value our admin team and their input into the success of the business and we expect them to take an active part in shaping this rapidly expanding business
  • Excellent IT skills including working knowledge of Excel; the ability to manipulate statistics to produce useful management information is essential. You should also be proficient in Word, Outlook and using the Internet
 

Administrator Quality

We are looking for someone who is able to work individually and as part of the team in establishing the Quality Assurance of VC processes, products and systems. To provide the highest standards of quality in all tasks undertaken while administrating the systems, the documentation and by working closely with other departments to ensure the best service for our customers.

Key duties include:

  • Running regular reports on the CRM system and distributing as agreed
  • Running regular and on request module progress reports
  • Checking the accuracy of the data on the CRM vs DB system
  • CRM and DB system - users management (adding / expiring / amending as necessary)
  • Preparing Financial Summary Reports and distributing as agreed
  • CRM - adding new products/amending details / investigating errors / system management / adding new fields
  • DB system - resetting the forecast month
  • Collecting positive feedback / updating the spreadsheet and file with printout
  • Evaluations daily analysis
  • Evaluations monthly analysis including the graphs
  • Marketing Evaluations running collating on a monthly basis
  • Investigating queries / testing following the guidelines from the Quality Manager
  • Supplying other divisions/ Operations Director with stats with regards to modules, learner feedback etc as requested.
  • Running question reports
  • Dealing with individual module sharing requests
  • Entering the questions to the new modules on the LMS
  • Applying for the CPD + liaising with Marketing - Module Sharing Coordinator
  • Proofreading of any new / updated modules
  • Dealing with IOSH procedure – re certificates and passports
  • Dealing with IOSH learner queries
  • Creating testimonials spreadsheet for the web with the latest feedback on a monthly basis
  • Updating testimonials on the website on a monthly basis
  • Dealing with batch changes request using LMS Editor
  • Setting up course restrictions at Global Level
  • Amending and creating WIDs and other documentation as requested
  • Raising Invoices for Learner Support payments
  • Marking cheques as Paid on the DB system

Key skills and qualities required:

  • GCSE or A levels in English (grade A or B)
  • Any other qualifications, degrees related to administration, customer service and other - an advantage
  • Knowledge of VC systems & processes (desirable but training would be given)
  • Knowledge of browsers, new technology an advantage
  • Exceptional attention to detail and reliability
  • Ability to concentrate, have patience, be able to keep things in the order required and strictly follow the instructions and procedures
  • Positive and constructive approach when dealing with issues, able to use your own initiative
  • Strong written and oral communication skills and an excellent grasp of grammar and spelling
  • Ability to work individually and as part of a team
  • Work to deadlines and targets
  • Advanced knowledge of Excel,  Microsoft Word, PowerPoint, and Outlook

Product Development Coordinators

We are looking for Product Development Coordinators who can coordinate customers and in-house development teams and work to ensure project deadlines are met, project costs are met and also the reviewing and analysing of the success of product implementations.

Key duties include:

  • Attend module planning meetings – where design, scope and timescales for modules are discussed
  • Take action points from the module planning meeting
  • Customer liaison – send assets and learning outcomes / drawing after pod meeting
  • Organise planned work for the next months’ sprint
  • Sort out narration
  • Produce quality checks, and ensure customer receives regular updates
  • Organise production of quiz questions from customer / SME/ subcontractor
  • Organise final proof reading internally or with subcontractor
  • Testing final product
  • Organise CPD arrangements for modules
  • Co-ordinate team activities
  • Provide regular updates to Project Manager and Content Development Manager on progress of modules

Key skills and qualities required:

  • Relevant administration, proofreading qualification
  • Maths and English GCSE, preferably grade A or B
  • Expert Office user
  • Knowledge of Storyline or other e-learning packages preferable, but not essential
  • IT skills to a high level, including all Office packages
  • Works to deadlines
  • Self-management
  • Team worker
  • Attention to detail
  • Relevant administration experience

Instructional Designers

We are looking for Instructional Designers who are able to lead a team to instructionally design engaging and interactive e-learning content and who will work with other members of the Content Development team to produce modules in a timely fashion.

Key duties include:

  • Performing as product owner in sprint
  • Demonstrating use of at least 2 e-learning technologies
  • Generating positive learner feedback from modules
  • Producing Level 2 / Level 3 content
  • Ability to create branched content
  • Demonstrating on-time, on-budget delivery
  • Demonstrating contribution to achievement of customer business requirements
  • Demonstrating positive feedback from VC Directors
  • Working with SMEs to scope modules
  • Completing instructional design at Level 1/2/3 and 4 as required by the customer

Key requirements:

  • Qualified to degree level or equivalent
  • Must have maths and English GCSEs at least at Grade C, and preferably A or B
  • Instructional design qualification
  • IT skills to a high level, including all Office packages
  • To have completed e-learning courses (as a learner) in the past
  • Knowledge of Storyline or other e-learning packages preferable, but not essential
  • Excellent grammar, use of words and creative writing
  • To be able to interpret a large amount of information in a clear, concise and creative way
  • Research skills
  • Ability to correct own work
  • Teaching experience
  • Writing and creative experience
  • Research experience
  • Instructional design experience
  • Graphic design experience
  • Media experience
  • Experience of gamification

Customer Account Managers

Our Customer Account Managers positions are available within our Health and Social Care Division. Your core duties and responsibilities will be to:

  • Build strong relationships through taking a consultative approach in order to deliver the outcomes, products and services that the customer need.
  • Write simple reports and provide management information to your team manager and your customers.
  • Work with the team to spot new business opportunities and be responsible for closing new business.
  • Work with the team and manager to execute sales plans to meet the team and personal sales targets.
  • Engage with different agencies in the sector including charities, Health, Police and Safeguarding children boards so that you understand the sector and are better able to sell to them.
  • Manage existing customers from both the public and private sector, you will work with a support administrator to analyse usage of the products and provide reports to the customer on return on investment.
  • Train and present to customers on how to use the products and services so that they get best value from what they have bought.

Key Attributes and Requirements

  • There will be some overnight stays and travel across the UK to meet your customers.
  • IT Literate, you must be able to create presentations and have a working understanding of Excel and Word.
  • Ability to communicate well at all levels with good attention to detail.
  • A strong customer focus and ability to build relationships to continue customer engagement with our products and services.
  • Passion, tenacity and drive to meet individual and team targets.
  • Positive, confident and friendly demeanour with high level of integrity will be essential for you to fit into the company culture of this friendly yet ambitious and driven organisation.
  • Self-driven and trustworthy with the ability to work independently and as part of a focussed team.
  • Confident in presenting at all levels, to a range of different organisations
  • Have a full drivers licence and access to a car

Project Assistant - Business & Education Division, Strategic

A fantastic opportunity has arisen for a Project Assistant to join our Strategic Business and Education Division.  The overall aim of the role is to fully support the Project Manager (PM) to deliver the project to time, quality and budget.

Key duties include:

  • Setting up all the project systems for the project
  • Setting up document control systems for all the key project documents and reports
  • Filing and file management
  • Minute taking at all key project meetings
  • Co-ordinating room bookings and meeting dates
  • Presentation and binding of key documents
  • Booking and co-ordinating couriers and overseas deliveries
  • Acting as the first point of contact for calls and e-mails into the project
  • Co-ordinating referrals and answers to questions
  • Pulling together key project reports and information
  • Co-ordinating group e-mail communications between key project stakeholders
  • Co-ordinating meetings, diaries, accommodation and dates
  • Producing agendas and papers for project meetings
  • Co-ordinating and contributing to project team briefings
  • Circulating key data and project information to project team members e.g. health and safety information, travel information
  • Pulling together briefing packs for key project staff
  • Alerting the PM to any project issue or potential problem
  • Liaison with the LMS and Content PM’s to gather weekly updates and log and report these to the SPM
  • Booking flights, trains and other transportation arrangements
  • Booking accommodation for project staff
  • Co-ordinating visas
  • Arranging immunisation vaccinations for key project staff
  • Producing travel and culture briefings for staff
  • Updating the risk register and ensuring it is kept up to date
  • Updating the project plans in line with key decisions and under the direction of the Project Manager
  • Liaison with the LMS and Content PM’s to gather weekly updates and log and report these to the PM
  • Working as a proactive member of the MOD project team
  • Actively contributing ideas and project support to the team

Key skills and experience required:

Administration

  • Good attention to detail
  • Efficient
  • Self-starter, able to use own initiative and be proactive
  • Experience of collating information, materials, fact and figures
  • Experience of organising complex travel arrangements, visas, overseas etc..
  • Experience of developing processes and systems to support project delivery
  • Minute/note taking skills

Relationship building / Communication Skills

  • Strong verbal and written communication skills
  • Evidence of the ability to build strong positive relationships both internally and externally
  • Evidence of building good positive relationship with overseas clients

Project Co-ordination / planning

  • Experience of co-ordinating project tasks, activities and feedback
  • Experience of chasing up on tasks and activities delivered by others
  • Experience of supporting on the delivery of projects to time, quality and budget
  • Good project planning skills
  • Ability to schedule activities and tasks to meet overall project goals

Research skills

  • Experience of desk research and preparing research reports
  • Experience of telephone research

Project Reporting

  • Experience of analysing and collating reporting information
  • Experience of presenting good quality written reports for customers / external audiences

IT skills

Highly experienced in the use of the following IT packages:

  • Microsoft project
  • Powerpoint
  • Word
  • Excel
  • Experience of using software communication tools e.g. basecamp

Telesales Executives

This role is an office based telesales role where you will be responsible for dealing with high volumes of customers and individual sales orders. You will:

  • Work with your manager to contribute to and help develop the proactive marketing campaigns the Division instigates
  • Respond to incoming calls where a sales intervention is required
  • Develop and nurture customers to be handed over to the account managers for long-term, high value account management
  • Organise and book BDM intervention / face to face sales visits where appropriate
  • Liaise with the Administration and Operations team to ensure all sales calls and orders are processed accurately and in a timely manner
  • Proactively follow up customers that have recently purchased a service to assess their satisfaction with the service received and exploit opportunities to upsell
  • Contribute to data cleansing and ensuring that the data we hold on contacts and customers is up to date
  • Use the CRM system to ensure that every call and customer intervention is recorded as per the standards and protocols of Virtual College
  • Provide information on customer and telesales activity to inform marketing and management decisions
  • Proactively and professionally provide the telesales cold calling follow up required for each marketing campaign
  • Be proactive and positive in responding to referrals and other sales leads
  • Sell the full range of products and services of Virtual College and support the Division to meet and exceed team revenue and profit targets
  • Actively engage with customers at all levels to cultivate and optimise all sales opportunities
  • Work effectively with colleagues to consistently meet sales targets therefore supporting the delivery of the division’s annual sales targets / budget requirements
  • Actively works towards the achievement of monetary targets and able to contribute to short / medium / long term plans focussed on achieving those targets
  • Works with colleagues to identify opportunities for marketing new and existing products with the aim of increasing sales
  • Provides marketing input / feedback for a variety of activities and the production of marketing materials including, but not limited to, events, exhibitions, direct mail, presentations, bids, website reviews / updates and newsletters
  • Feeds back any new competitor information so that Virtual College are kept abreast of competitor activity
  • Undertakes a variety of administrative tasks where appropriate and where required.
  • Works to divisional and Virtual College procedures, standards and protocols

Requirements:

  • Outbound sales experience
  • Experience of selling products and services a strong advantage (cold calling experience essential)
  • Excellent telephone manner, communication and written skills
  • IT literate
  • Self-motivated, proactive and resilient
  • Inbound sales experience Relationship building skills
  • Excellent listening, rapport and relationship building skills
  • Confident and the ability to meet and exceed your own sales targets
  • Ability to work within a team
  • Excellent research skills
  • Good organisational skills
  • Ability to work within procedures, standards and protocols

Software Tester

We are looking for a Software Tester to play a key part in development of all key products within an Agile Scrum environment. Working closely with the developers during sprints to test each feature addition precisely to eliminate any potential issues at the development stage. The Software Tester is involved in every stage of the development lifecycle and has excellent communication skills and managerial skills to manage time and resources effectively between projects.

Key Duties and Responsibilities:

  • To contribute towards our quality objective of achieving 95% of our customers rating our Learning Management System good or excellent
  • To work closely with developers during sprints to test each feature addition precisely to eliminate any potential issues at the development stage
  • To manage, plan and prepare test in a repeatable format to test products at various stages of the development process
  • To prepare test strategies, plans and procedures for each project
  • Production of documentation to ensure it is of sufficient standard in order to achieve the level of testing standards required
  • To log all technical issues into the Team Foundation Server for review
  • Liaise with the development team to ensure all parties are aware of potential issues
  • Must be versed in and able to work in an Agile Scrum environment
  • Excellent communication skills and managerial skills to manage time and resources effectively
  • To be able to implement and utilise automated testing techniques
  • To be able to use relevant software to performance test applications

Service Delivery Coordinator

We are a 30 strong team who work closely to meet the needs of the division and our customers and are looking for another Service Delivery Coordinator to join our expanding team.  The Service Delivery & Operations function was established to remove any requirement for the sales teams (account managers, BDMs and team managers) to carry out non sales activities.  Service Delivery Coordinators support the Service Delivery Manager and wider Operations team to achieve this goal.

This role is office based, although travel and overnight stays will potentially be required when conducting customer training. You will:

  • Provide the division’s R&D function – covering both new product and market research/ development (desk research, pilots/ focus groups etc.)
  • Operate as the liaison/ link between the division and Group Services (technical; content; marketing etc.) assisting with the coordination of any joint projects and managing request backlogs/ communication etc.
  • Manage the new production introduction process
  • Act as subject matter expert/ internal support for both technical (LMS; Audit; Create etc.) and content (e-learning) based products & services for the division
  • Provide 2nd line customer support (1st line support with new products/ services)
  • Develop and deliver training both internally for colleagues and externally for customers
  • Work with account managers and member support administrators to ensure effective implementation/ delivery of all products and services
  • Manage/ support the bid & tender process within the division, including bid preparation/ submission; bid writing and delivering pitches where required
  • Develop an understanding of how customers use our products and where improvements in sales/ service delivery can be made
  • Develop an understanding of competitors’ products and services to ensure that we are meeting minimum market requirements
  • Participate in and lead continuous improvement initiatives and the development of new internal (and external) processes, procedures, work instruction documents and user guides/ customer information packs etc.
  • Use the CRM system to ensure that every customer interaction/ other relevant information is recorded as per the standards and protocols of Virtual College
  • Support the Service Delivery Manager/ the division with any projects, ongoing operations and administrative tasks as required

For each vacancy we also offer: Individual & team incentives/rewards, comprehensive induction and ongoing training, 3% matched contribution Pension Scheme, Simply Health Plan, Life Assurance and Childcare Vouchers.

We have other vacancies within the Company, so if you do not see the a role you are interested in above, please send your CV and covering letter (explaining what area of the business interests you) to Human Resources, at careers@virtual-college.co.ukPlease state clearly where you saw the position advertised.