The Consumer Rights Act 2015
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This course provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which provides a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The Consumer Rights Act 2015 is a key piece of legislation within the retail industry and is something that all vendors need to have an awareness off. This course provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which outlines a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.
The course looks at the law and how it affected contracts that were entered into from 1st October 2015 to identify where the changes occurred and how they shaped the current retail market. It provides a simple guide to important legal words used in the Act and looks at the law through the eyes of a range of typical businesses.
By using a series of scenarios, quizzes and challenges to examine the practical implications of the Act, this course periodically tests your knowledge and understanding to ensure that all learnings are taken on-board. Prompt sheets are built up throughout the course to help the learner understand consumers rights and the process of providing remedies to consumer complaints.
This course has been brought to you through a partnership between Virtual College and the Chartered Trading Standards Institute.
Who should take this course?
The module is suitable for business owners and their staff. It is relevant to traders of all sizes across all sectors.
What does this course cover?
The learning outcomes for this module are as follows:
- A consumer's rights when they buy goods, digital content or services from you
- The remedies available to your consumers when the goods, digital content or services you have supplied do not conform with the contract
- The time limits for consumers making claims against you and the limits on you restricting your liability to customers
The Consumer Rights Act 2015 Course Certificate
The end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test three times at no extra cost. If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.
Learners will be able to download a digital certificate on completion. The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Duration
Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- A consumer's rights when they buy goods
- The remedies available to your consumers
- The time limits for consumers making claims against you
Suitable for
- Business Owners
- Traders
- Sole Traders
- Retail Staff
- Administration Staff
- Sales Staff
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: 3 years
Whilst none of our certificates have an expiry date it is strongly recommended that the training is completed every three years. This is based on industry best practice to ensure awareness and knowledge of the latest guidance and legislation.
Recent Reviews
11th December 2025
Easy to study
The course was easy to follow. Easy to register Easy to study
11th December 2025
Easy to access
Easy to access, all relevant information available
8th December 2025
Booking was easy the website had all…
Booking was easy the website had all the information I needed so once I booked the package I then received notification to allocate the spaces, which again was really simple to do, our staff will be doing this training on the January training day, but if they wanted to do it before they now could so for staff who work part time it's perfect.
8th December 2025
Easily accessible.
Easily accessible.
7th December 2025
Virtual College courses often come with accredited certificates, which can help with career progression or meeting workplace requirements.
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6th December 2025
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Easy instructions
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4th December 2025
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Ease of layout, also can revert back should you be unsure of content of lesson and there is the ability to make notes on the system although I still use paper and pen.88
3rd December 2025
My overall experience was great.
My experience was great due to the flow and ease of the course. It was interactive and I found it to be enjoyable.
3rd December 2025
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I mistakenly bought a course and the refund process was so easy and fast As soon as I got the information across bro them
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