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Principles of serving food and beverages to customers
Principles of serving food and beverages to customers
Principles of serving food and beverages to customers
Principles of serving food and beverages to customers
Principles of serving food and beverages to customers
Principles of serving food and beverages to customers


The course describes the different products, operation procedures and technical skills in different types of good and beverage outlets, including the four service methods. The course also provides background on the scope of the sector, including regional, national, multinational, global and SME operations.

Practical topics covered include: meeting and greeting customers; presenting menus; taking orders; different aspects of serving and service (cutlery, different types of place settings, accompaniments, etiquette, the golden rules of service); the seven different types of service; sweets, desserts and coffees; room service and drinks service; payment methods.

Finally, the course reviews best practice in good food safety and the four Cs: cross-contamination, cleaning, chilling and cooking.

Who should take this course?

This course is designed for those working in the hospitality industry including hotels, bed and breakfasts, holiday lodges, stately homes, holiday parks, event halls and concert venues. This course is suitable for all members of staff including managers, supervisors and employees working in roles such as waiters/waitresses, bar staff, café workers and event staff.

Learning Objectives

On completion of this course, learners will:

  • Be able to describe the products, operation procedures and technical skills in different types of good and beverage outlets

Understand the four service methods:

  • Formal
  • Casual dining/quick service/counter
  • Carvery/buffet dining
  • Room service
  • Be able to identify the parameters of basic food safety practices


The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.


On successful completion of this course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.


This course will take approximately one hour to complete, depending on learning speed.

Target Audience

This module is aimed at staff preparing for and working with customers in the hospitality sector.

Entry Requirements

There are no specific entry requirements for this course.

How It Works

Frequently asked questions

Do I need an e-mail address to buy this course?

Yes, you will need an e-mail address to buy this course. This is because we use your e-mail address to create an account for you in our learning management system - where you will take the training. We also need your email address to send your purchase receipt.

If you buy more courses in future using the same e-mail address during checkout, then these will automatically be added to your system account.

If you pay by PayPal, we will use your PayPal email address to create your system account.

Can I buy this course and give it to other people?

Yes, you can buy the training using your own email address and then give it to other learners from your system account.

Each learner will need to have their own email address. This is so that we can send them a link to the training and give them their own system account.

Is there a refund policy?

We want you to be completely satisfied with your training. We offer a 30 day, no hassle, no quibble, money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training in order to make a valid refund claim.

Will the course work on a tablet or mobile phone?

We recommend using a desktop or laptop for the best learning experience. This course can also be taken on tablet and mobile devices - including iPads and iPhones.

Is a specific internet browser recommended?

For the best possible experience, we recommend learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

How long do learners have to complete a course?

There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

Does the course contain sound?

Yes, this course contains sound. For those without sound on their computer or device, the narration is covered in an optional text box at the bottom of the training.


Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01943 885 085 to make an enquiry.

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+44 (0)1943 605 976

Virtual College

Marsel House


West Yorkshire

LS29 8DD

Awards for footer
Gold and silver award winners at the Learning Technologies Awards 2017 - including gold for excellence in the design of learning content.


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