This course starts with the definition of a stakeholder and how to conduct a stakeholder analysis, by building a stakeholder list and assessing their importance to the success of the business. Four different types of stakeholders are described in relation to their levels of influence and interest in the business.
Formal and informal methods of communication with stakeholders are described and you will explore how to develop a communication strategy with stakeholders, including how to meet and exceed their expectations.
The course touches on customer relationship management and how to achieve successful outcomes, by creating a successful stakeholder engagement plan.
Review the four fundamental principles of negotiation and learn some tips for successful negotiation by being prepared.
On completion of this course, learners will have a good understanding of and be able to:
- Identify stakeholders and determine their interests, expectations and influence by using relevant techniques
- Communicate with stakeholders so you are able to meet their expectations
- Negotiate and influence stakeholders when in a win-win situation by using appropriate strategy, tactics and behaviour
- Maintain records of stakeholder interactions for future relationship management
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
On successful completion of this course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
With approximately 20 interactive screens with multiple components, it is anticipated this course will take approximately 30 minutes to complete, depending on learning speed.
The target audience are business leaders and professionals.
There are no specific entry requirements for this course.
Frequently asked questions
Do I need an e-mail address to buy this course?
Yes, you will need an e-mail address to buy this course. This is because we use your e-mail address to create an account for you in our learning management system - where you will take the training. We also need your email address to send your purchase receipt.
If you buy more courses in future using the same e-mail address during checkout, then these will automatically be added to your system account.
If you pay by PayPal, we will use your PayPal email address to create your system account.
Can I buy this course and give it to other people?
Yes, you can buy the training using your own email address and then give it to other learners from your system account.
Each learner will need to have their own email address. This is so that we can send them a link to the training and give them their own system account.
Is there a refund policy?
We want you to be completely satisfied with your training. We offer a 30 day, no hassle, no quibble, money-back guarantee if you are not 100% satisfied.
To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training in order to make a valid refund claim.
Will the course work on a tablet or mobile phone?
We recommend using a desktop or laptop for the best learning experience. This course can also be taken on tablet and mobile devices - including iPads and iPhones.
Is a specific internet browser recommended?
For the best possible experience, we recommend learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.
How long do learners have to complete a course?
There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.
Does the course contain sound?
Yes, this course contains sound. For those without sound on their computer or device, the narration is covered in an optional text box at the bottom of the training.
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01943 885 085 to make an enquiry.