Learning the techniques and principles of upselling can improve business performance and increase customer experience. Suitable for anyone interested or working in the hospitality industry this course comes with an instant digital certificate on completion.
We understand the importance of building relationships with customers in the hospitality industry, and how skills such as creating positive first impressions, upselling, cross selling and product promotion are vital to this.
Therefore we have created an online training course that will introduce learners to the principles of these skills, explaining why they are important in the hospitality industry and how they can successfully implement them, all the while ensuring they gain the confidence to successfully use these skills.
Following this course, learners will be able to apply the knowledge and techniques gained from this training to their own work environment. This will enable them to confidently offer a high level of customer service, ensuring they achieve customer satisfaction, and start building those long-last relationships which are essential in the hospitality industry.
This online training is perfect for anyone interested in the industry, whether that is someone looking to start out, or someone who is already part of the industry and hoping to develop their skills.
The information, techniques and insights shared in this course will provide learners with a deeper understanding of their responsibilities, the ability to implement skills such as upselling in their workplace, as well as an increased confidence in creating a richer customer experience.
Anyone working in the hospitality industry would benefit from taking this course. The information is applicable for all employees up to manager level, whether that is front desk agents, waiting staff, spa workers, bar staff, kitchen staff, hotel supervisors, hotel managers or any employee who has contact with customers.
This ensures that everyone in the business has the ability and the knowledge to upsell additional products and create a better customer experience.
By the end of this course, learners will be more confident and comfortable promoting any additional services and products their business offers. They will also be able to answer these questions:
Our Upselling in Hospitality course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
At the end of the course, you will be required to answer 15 multiple choice questions to assess your understanding of customer service. A 75% pass mark is needed and there'll be three attempts to achieve this at no extra cost. If more than three are required, you will need to contact the Virtual College team to arrange an additional try.
When the 75% pass mark has been achieved, you will be able to download and print a Virtual College allergy awareness certificate for your records.
Our Upselling in Hospitality Training Course should take one to two hours to complete, though this depends entirely on how quickly you learn and absorb the study material.
As the course is self-paced and progress is recorded throughout, you can easily complete the training in stages.
To begin searching for your online training you can click on the course category section on our website and browse through all of our training categories.
Alternatively if you already know the title of the training you’re looking for you can use the search bar located in the centre of the homepage and go directly to the course you want.
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
If you choose to pay via PayPal, we will use the email address linked to your PayPal account to create your Enable system account.
Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.
This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.
The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physically copy if this option was chosen when purchasing the course.
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College and will include the accrediting bodies logo where applicable.
If you have bought the posted certificate option (available on select courses), a high quality, seal embossed, certificate will be sent out by first class post at the beginning of the following working week.