Overview - Conflict Resolution for Healthcare
Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a 'Zero tolerance' policy and committed to train over 1.2 million front line staff in basic conflict resolution techniques. This e-learning module supports the mandatory training, which is structured around a 6 hour syllabus created by the NHS Counter Fraud and Security Management Service (CFSMS).
Having completed the module you should be able to:
- understand some of the common causes of conflict
- appreciate the key role communication plays in conflict and conflict resolution
- be aware of different danger signs
- know how to deal with possible conflict situations
- Welcome and Learning Objectives
- Introduction to Conflict Resolution
- Communication Model 1
- Communication Model 2
- Communication Model 3
- Dealing with Conflict
- Awareness and Impact Factors
- Stress Behaviours
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
On completion of this course you will be able to download a Virtual College certificate.
Approximately 1 - 2 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
Unfortunately anyone working in the frontline of the NHS could be at risk of attack. As personal safety is a universally important issue, the information contained in this module will be useful to all staff and professionals whose work brings them into contact with members of the public.
There are no specific entry requirements for this course
How it Works
This is an online course which is studied via the Virtual College Learning Management System, Enable. All of the training is taken online. The course is self-paced so you decide how fast or slow the training goes. You can also revisit the training material, even after you have completed the course.
Four easy steps to e-learning
Step 1: Find a course
You can buy one or more courses online for yourself or others and, whether you know what you’d like to study or would simply like to browse, finding a course is easy.
Here are some ways you can quickly find the information you need:
- Search for a course using search box
- Click "courses" on the top navigation. This page will show a complete list of courses, ordered by our best sellers and new releases
- Browse courses by category, for example Safeguarding
Step 2: Buy the course
When you've found the course you want simply click on “Add to basket”. You can then continue shopping or check out and make a secure payment via the PayPal payment screen. This allows you to pay with most popular credit or debit cards or your PayPal account, and receive your receipt by email.
All our payments are dealt with by PayPal; one of the world’s most well-known payment providers – Great Britain’s no 1 preferred online and mobile payment method, so you can be sure that your payment will be safe and secure. Here at Virtual College we never even get to see your credit card details!
Once your purchase has gone through you will be able to continue to a login screen. Enter your name and create a password if prompted. This will log you into our Learning Management System (LMS) where you will be able to take the course or allocate it to other people.
You can purchase more than 10 courses online, however if you wish to purchase more than 10 courses, and you would like to be invoiced in advance, you can e-mail us on firstname.lastname@example.org or contact our sales team on 01943 885 085.
Step 3: Take the course
For the best possible internet browser experience we recommend you use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox.
You will get a better learner experience if you have sound enabled. Most computers come with built-in speakers, but the narration will generally be written in text on the screen for you to read if you don't have sound turned on.
The course is interactive and you may need to click on parts of the screen before you can advance. This will be obvious as the narration and text will tell you what to do or the links will pulse and flash. The system will remember where you left off and take you back there, but you can go over any part of it as many times as you want to and take as long as you want.
You can write your own notes for the course and print them off or simply store them to access later any time you view your course.
When you get to the end, you will be presented with an assessment to check your understanding. Don't worry; in most cases you can take this assessment three times at no extra cost, and we have policies and procedures in place for adding further attempts.
Step 4: Your certificate
You will be able to print your own certificate at the end of the course.
Some courses also include the option of a high-quality posted certificate, for example our Level 2 Food Safety and Hygiene courses.
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01943 885 085 to make an enquiry.