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Staff working in a healthcare environment need to ensure that they undertake statutory training to ensure they are able to do their job safely.

This training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment. It is ideal as induction training, and can be completed by staff at their convenience as all progress will be saved.

  • Meets training requirements for statutory training
  • Online, self-paced training
  • Complete in 10-20 hours
  • Interactive course with high-quality animations
  • 24 hour learner support
  • Instant digital certificates on completion


Staff working in a healthcare environment need to ensure that they undertake statutory training to ensure they are able to do their job safely.

This training package is designed to provide effective learning for staff to ensure they understand how to work safely in a healthcare environment. It is ideal as induction training, and can be completed by staff at their convenience as all progress will be saved.

There are challenges throughout the course to test your knowledge on what you have learnt so far.

Training outcomes

Equality, Diversity and Human Rights

  • Be able to define the terms ‘equality’, ‘diversity’ and ‘human rights’.
  • Understand how legislation promotes equality, diversity and human rights.
  • Recognise the benefits that an inclusive approach can have on society, your organisation and the people you work with.
  • Know how to treat everyone with dignity, courtesy and respect and value people as individuals.
  • Understand how to promote inclusion in your workplace.
  • Know what to do if you have concerns about equality and diversity practices in your organisation.
  • Understand the purpose and benefits of monitoring equalities and health inequalities.

Health, Safety and Welfare

  • Have a better understanding of health and safety legislation.
  • Have an awareness of health, safety and security, occupational health and wellbeing provision.
  • Know about the risk assessment process in your workplace.
  • Know about the incident reporting process in your workplace.

Conflict Resolution

  • Understand what conflict is, how it arises and how the risk of conflict can be minimised.
  • Appreciate the role of communication in conflict and conflict management.
  • Be able to describe the procedural, environmental and legal context of violence in the workplace.
  • Know what to do if a violent incident occurs and understand what support is available.
  • Be able to describe the role of Local Security Management Specialists in keeping NHS staff safe.

Fire Safety

  • Understand the characteristics of fire.
  • Know the fire hazards in your workplace.
  • Be aware of the importance of fire risk assessments.
  • Practise and promote fire prevention and fire safety.
  • Know how to act in the event of a fire.
  • Be familiar with fire evacuation procedures.

Infection Prevention and Control (Non Clinical)

  • Know how you can contribute to infection prevention and control in your workplace.
  • Be able to demonstrate the standard infection prevention and control precautions relevant to your role, such as hand hygiene, personal protective equipment, exposure to blood and bodily fluids and waste management.
  • Understand your responsibility to prevent passing on infections in the workplace.

Moving and Handling (Non Clinical)

  • Recognise the importance of good back care and identify risk factors that may cause injury.
  • Understand both personal and organisational responsibilities for promoting best moving and handing practices.
  • Understand the factors to be included in a risk assessment and choose suitable risk control strategies.
  • Know where to access resources including legislation, local/national policies and guidelines.

Safeguarding Adults

  • Understand the nature of harm to adults at risk and recognise a range of abuse factors, including the risk factors for radicalisation.
  • Understand how healthcare environments can promote dignity and rights through person-centred care to help keep people safe and maximise their decision-making.
  • Know what to do if abuse is suspected, how to respond to alerts and referrals and how to reduce risks after a disclosure, including implementing emergency systems and protective strategies for those who decline services.
  • Be aware of relevant legislation, local and national policies and procedures and local arrangements for multi-agency safeguarding.
  • Understand the purpose of investigations and the roles and responsibilities of the agencies involved, including gathering initial information, the thresholds for investigating and maintaining records and sharing information.
  • Know the actions to take if you experience barriers in alerting or referring to relevant agencies, including how to raise concerns within local whistleblowing policy procedures.

Safeguarding Children

  • Know about child protection issues, including definitions, indicators, legislation, guidance and processes.
  • Understand the importance of children’s rights as reflected in legislation and key statutory and non-statutory guidance.
  • Understand what is meant by child development in the context of safeguarding.
  • Understand the scale of abuse and the types and potential signs of child maltreatment within the context of normal child development.
  • Know how abuse and neglect can impact on children’s development and how to recognise this.
  • Have a greater awareness of the potential risk factors which may increase the likelihood of abuse in children’s lives.
  • Have a greater understanding of the additional vulnerabilities of looked-after children as a result of their experiences of abuse in childhood, and know best how to support them and meet their needs (or to achieve stability and recover from abuse).

Basic Life Support (Non Clinical)

  • Be able to recognise cardiorespiratory arrest.
  • Know how to summon emergency help.
  • Be able to start cardiopulmonary resuscitation (CPR) using chest compressions.

Information Governance

  • Understand the principles of information governance and how they apply in everyday working environments.
  • Understand the importance of data security in health and care organisations.
  • Be familiar with the fundamentals of data protection, confidentiality and the Caldicott Principles, in line with the GDPR.
  • Know how you can apply and maintain information security guidelines within the context of your role, avoiding threats - including cyber threats - to data security and identifying near misses and incidents.
  • Be able to maintain good records in line with information governance principles, and apply best practice in your workplace.
  • Understand the responsibilities of healthcare organisations and individuals under the Freedom of Information Act 2000.


All of the courses are accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.


Each course usually take between 1-2 hours each to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This training package is aimed at anyone working in a role that work in a healthcare setting, but in a non-clinical role such as a doctor’s receptionist, hospital administrator, hospital porter, etc.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

How It Works

Frequently asked questions

Do I need an e-mail address to buy this course?

Yes, you will need an e-mail address to buy this course. This is because we use your e-mail address to create an account for you in our learning management system - where you will take the training. We also need your email address to send your purchase receipt.

If you buy more courses in future using the same e-mail address during checkout, then these will automatically be added to your system account.

If you pay by PayPal, we will use your PayPal email address to create your system account.

Can I buy this course and give it to other people?

Yes, you can buy the training using your own email address and then give it to other learners from your system account.

Each learner will need to have their own email address. This is so that we can send them a link to the training and give them their own system account.

Is there a refund policy?

We want you to be completely satisfied with your training. We offer a 30 day, no hassle, no quibble, money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training in order to make a valid refund claim.

Will the course work on a tablet or mobile phone?

We recommend using a desktop or laptop for the best learning experience. This course can also be taken on tablet and mobile devices - including iPads and iPhones.

Is a specific internet browser recommended?

For the best possible experience, we recommend learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

How long do learners have to complete a course?

There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

Does the course contain sound?

Yes, this course contains sound. For those without sound on their computer or device, the narration is covered in an optional text box at the bottom of the training.

How long is the certificate valid for?

There is no set time for how long this certificate is valid for. It is generally recognised that certificates are renewed every three years.


Bulk discounts

Bulk discounts are available on purchases of more than 10 courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01943 885 085 to make an enquiry.

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+44 (0)1943 605 976

Virtual College

Marsel House


West Yorkshire

LS29 8DD

Awards for footer
Gold and silver award winners at the Learning Technologies Awards 2017 - including gold for excellence in the design of learning content.


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