This course is perfect for anyone looking to improve their customer service skills or are looking to boost their confidence when it comes to dealing with customers complaints. It will ensure they will know how to offer exceptional customer service and understand the current legislation.
It also provides insights and vital knowledge, such as how understanding the menu and brand awareness can have a big impact on customer experience. Our course will also provide tips, such as how to exceed expectations.
- Online, self-paced training
- Interactive course with colourful animations
- Complete in one to two hours
- 24-hour learner support
- Instant digital certificate on completion
We understand that customer service is the foundation of any hospitality business and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this.
Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience.
Who Should take this course
Our training course is aimed at staff at all levels who are working in the hospitality industry, such as waiting staff, bar staff, front of house staff and catering staff.
This course will also be beneficial to hospitality managers and supervisors as it will increase the skills needed to teach and advise their employees, ensuring that all employees are providing great levels of customer service.
- Understand the importance of customer needs and expectations in the hospitality sector
- Recognise the importance of good customer service and building relationships
- Comply with the industry codes of practice and legislation
Our Customer Service in Hospitality course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Test and certification
At the end of the course, you will be required to answer 15 multiple choice questions to assess your understanding of customer service. A 75% pass mark is needed and there'll be three attempts to achieve this at no extra cost. If more than three are required, you will need to contact the Virtual College team to arrange an additional try.
When the 75 per cent pass mark has been achieved, you will be able to download and print a Virtual College allergy awareness certificate for your records.
Our Customer Service in Hospitality Training Course should take one to two hours to complete, though this depends entirely on how quickly you learn and absorb the study material.
As the course is self-paced and progress is recorded throughout, you can easily complete the training in stages.
Frequently asked questions
Do I need an e-mail address to buy this course?
Yes, you will need an e-mail address to buy this course. This is because we use your e-mail address to create an account for you in our learning management system - where you will take the training. We also need your email address to send your purchase receipt.
If you buy more courses in future using the same e-mail address during checkout, then these will automatically be added to your system account.
If you pay by PayPal, we will use your PayPal email address to create your system account.
Can I buy this course and give it to other people?
Yes, you can buy the training using your own email address and then give it to other learners from your system account.
Each learner will need to have their own email address. This is so that we can send them a link to the training and give them their own system account.
Is there a refund policy?
We want you to be completely satisfied with your training. We offer a 30 day, no hassle, no quibble, money-back guarantee if you are not 100% satisfied.
To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training in order to make a valid refund claim.
Will the course work on a tablet or mobile phone?
We recommend using a desktop or laptop for the best learning experience. This course can also be taken on tablet and mobile devices - including iPads and iPhones.
Is a specific internet browser recommended?
For the best possible experience, we recommend learners use Google Chrome, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.
How long do learners have to complete a course?
There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.
Does the course contain sound?
Yes, this course contains sound. For those without sound on their computer or device, the narration is covered in an optional text box at the bottom of the training.
How long is the certificate valid for?
There is no set time for how long this certificate is valid for. It is generally recognised that certificates are renewed every three years.
Bulk discounts are available on purchases of more than 10 courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01943 885 085 to make an enquiry.