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Learning the techniques and principles of upselling can improve business performance and increase customer experience.

Suitable for anyone interested or working in the hospitality industry this course comes with an instant digital certificate on completion.

  • Online, self-paced training
  • Interactive course with colourful animations
  • Complete in one to two hours
  • 24-hour learner support
  • Instant digital certificate on completion

Course Description

We understand the importance of building relationships with customers in the hospitality industry, and how skills such as creating positive first impressions, upselling, cross selling and product promotion are vital to this.

Therefore we have created an online training course that will introduce learners to the principles of these skills, explaining why they are important in the hospitality industry and how they can successfully implement them, all the while ensuring they gain the confidence to successfully use these skills. 

Following this course, learners will be able to apply the knowledge and techniques gained from this training to their own work environment. This will enable them to confidently offer a high level of customer service, ensuring they achieve customer satisfaction, and start building those long-last relationships which are essential in the hospitality industry.  

Why Take this Course

This online training is perfect for anyone interested in the industry, whether that is someone looking to start out, or someone who is already part of the industry and hoping to develop their skills.

The information, techniques and insights shared in this course will provide learners with a deeper understanding of their responsibilities, the ability to implement skills such as upselling in their workplace, as well as an increased confidence in creating a richer customer experience. 

Who should take this course

Anyone working in the hospitality industry would benefit from taking this course. The information is applicable for all employees up to manager level, whether that is front desk agents, waiting staff, spa workers, bar staff, kitchen staff, hotel supervisors, hotel managers or any employee who has contact with customers.

This ensures that everyone in the business has the ability and the knowledge to upsell additional products and create a better customer experience.  

E-learning Content

By the end of this course, learners will be more confident and comfortable promoting any additional services and products their business offers. They will also be able to answer these questions: 

  • Why is accurate service and product knowledge important?
  • What are the procedures and processes for encouraging customers to use additional services or products?
  • Why is it important to promote additional services and product that are available?


Our Upselling in Hospitality course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Test and certification

At the end of the course, you will be required to answer 15 multiple choice questions to assess your understanding of customer service. A 75% pass mark is needed and there'll be three attempts to achieve this at no extra cost. If more than three are required, you will need to contact the Virtual College team to arrange an additional try. 

When the 75% pass mark has been achieved, you will be able to download and print a Virtual College allergy awareness certificate for your records. 

Course duration

Our Upselling in Hospitality Training Course should take one to two hours to complete, though this depends entirely on how quickly you learn and absorb the study material. 

As the course is self-paced and progress is recorded throughout, you can easily complete the training in stages. 

How It Works

Frequently asked questions

Do I need an e-mail address to buy this course?

Yes, you will need an e-mail address to buy this course. This is because we use your e-mail address to create an account for you in our learning management system - where you will take the training. We also need your email address to send your purchase receipt.

If you buy more courses in future using the same e-mail address during checkout, then these will automatically be added to your system account.

If you pay by PayPal, we will use your PayPal email address to create your system account.

Can I buy this course and give it to other people?

Yes, you can buy the training using your own email address and then give it to other learners from your system account.

Each learner will need to have their own email address. This is so that we can send them a link to the training and give them their own system account.

Is there a refund policy?

We want you to be completely satisfied with your training. We offer a 30 day, no hassle, no quibble, money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training in order to make a valid refund claim.

Will the course work on a tablet or mobile phone?

We recommend using a desktop or laptop for the best learning experience. This course can also be taken on tablet and mobile devices - including iPads and iPhones.

Is a specific internet browser recommended?

For the best possible experience, we recommend learners use Google Chrome, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

How long do learners have to complete a course?

There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

Does the course contain sound?

Yes, this course contains sound. For those without sound on their computer or device, the narration is covered in an optional text box at the bottom of the training.

How long is the certificate valid for?

There is no set time for how long this certificate is valid for. It is generally recognised that certificates are renewed every three years.


Bulk discounts

Bulk discounts are available on purchases of more than 10 courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01943 885 085 to make an enquiry.

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+44 (0)1943 605 976

Virtual College

Marsel House


West Yorkshire

LS29 8DD

Awards for footer
Gold and silver award winners at the Learning Technologies Awards 2017 - including gold for excellence in the design of learning content.


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