Pocketbooks accelerate learning. Packed with tips, tools and techniques, Pocketbooks provide the knowledge, skills and behaviours which are essential to improving performance, both individually and organisationally. They are written using accelerated learning principles to maximise memory retention and recall. It's fun to learn with Pocketbooks and new skills are quickly transferred back to the workplace.
At some stage or other we all have to deal with difficult conversations. It may be to express dissatisfaction with our own treatment or give feedback on someone’s poor performance. You may have to make clear a tough decision or deny a request.
Saying ‘no’ is not easy. The Tackling Difficult Conversations Pocketbook will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally fuelled conversations towards a successful outcome.
You will learn how to communicate with authority, clarity and persuasiveness, and – through active listening, mirroring body language and other techniques – how to empathize with the other person and how to interpret what they are saying, feeling and thinking.
Being clear about the outcome you desire and recognising your own responses to conflict (and managing these constructively) will be crucial to your preparations.
A pocketful of confidence building tips and techniques to help you discuss difficult issues and deal tactfully with people’s emotions.
Yes, you will need an e-mail address to buy this Pocketbook. We also need your email address to send your purchase receipt.
If you pay by PayPal, we will use your PayPal email address to create your system account.
You are purchasing a Virtual College endorsed product from a third party supplier, which is then delivered by the third party to your chosen address.
Once you have made your choice and payment has been taken on the Virtual College website, you have provided your contact details etc, we will contact the third party and share your delivery information.
You will be sent an invoice and an email informing you that the third party will be sending the product out to you.
Your purchase will be complete. You will be provided with an email address to contact us by should you experience any issues with your purchase.