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Pocketbooks

Tackling Difficult Conversations Pocketbook in Paperback

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Time Management Pocketbook
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Pocketbook Overview

Format
  • Intermediate, Self-Printed Certificate, Online Study
Accreditation

Pocketbook description

Pocketbooks accelerate learning. Packed with tips, tools and techniques, Pocketbooks provide the knowledge, skills and behaviours which are essential to improving performance, both individually and organisationally. They are written using accelerated learning principles to maximise memory retention and recall. It's fun to learn with Pocketbooks and new skills are quickly transferred back to the workplace.

You will learn

  • How to communicate with clarity
  • Clear about the outcome you desire
  • Recognising your own responses

Who is it for?

Roles including:

  • Public and Private Sector Workers
  • Financial Services
  • Transport Workers
  • Healthcare Staff
  • Education Workers
  • Local Government Staff
  • Utilities
  • Telecoms
  • Retail
  • Leisure

Ready to go FAQs

  • Do I need an e-mail address to buy this course?

    Yes, you will need an e-mail address to buy this Pocketbook.  We also need your email address to send your purchase receipt.

    If you pay by PayPal, we will use your PayPal email address to create your system account.

  • How do I purchase a Pocketbook?

    You are purchasing a Virtual College endorsed product from a third party supplier, which is then delivered by the third party to your chosen address.

    Once you have made your choice and payment has been taken on the Virtual College website, you have provided your contact details etc, we will contact the third party and share your delivery information.

    You will be sent an invoice and an email informing you that the third party will be sending the product out to you.

    Your purchase will be complete. You will be provided with an email address to contact us by should you experience any issues with your purchase.

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