Overview - Communication in Health and Social Care or Children's and Young People's Settings
For professionals working in health and social care, good communication skills are essential. Whether you’re sharing bad news, building a relationship or trying to understand a complicated problem, learning how to communicate in a supportive and sympathetic manner can help you to:
- Avoid or mitigate conflict
- Overcome barriers to communication
- Develop stronger relationships
- Deliver better outcomes
Clear and effective communication also helps to avoid unnecessary accidents and maintain a good standard of care.
This CPD certified course aims to provide you with a basic understanding of verbal and non-verbal communication. It includes lessons that outline the importance of clear communication, exploring the factors that can complicate conversations in a health or social care setting and explaining the importance of effective communication in the workplace.
This course also contains content that’s designed to help you develop the skills and knowledge needed to build your own communication strategies.
There is a strong focus on developing practical skills throughout, and the content of this interactive course has been developed with professional care and support workers/practitioners in mind.
Upon completion of this course, you will:
- Understand the importance of effective communication in a care-driven environment
- Be able to meet the communication and language needs, wishes and preferences of individuals
- Understand common barriers to communication, and know how to overcome them
- Be able to apply principles and practices relating to confidentiality
This course has been mapped to the following units on the Qualifications and Credit Framework (QCF):
Promote communication in health, social care or children’s and young people’s settings
This unit is a mandatory unit within the following qualifications:
- Level 3 Diploma in Health and Social Care (Adults) for England
- Level 3 Diploma for the Children and Young People's Workforce
Introduction to communication in health, social care or children’s and young people’s setting
- Level 2 Diploma in Health and Social Care (Adults) for England
- Level 2 Certificate for the Children and Young People's Workforce
For a full list of the qualifications in which these units are mandatory, please click here
For more information about this, or any of our courses mapped to the QCF, please contact us.
To provide a detailed introduction to communication in health and social care, this course contains 80 interactive screens split into six sections:
- Welcome and Learning Outcomes
- The Importance of Communication
- Meeting Individuals' Communication Needs
- Barriers to Communication, and Overcoming them
- Communication and Confidentiality
This course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
On completion of this course you will be able to download an accredited professional development certificate from the Virtual College to demonstrate your knowledge in this area.
For the average learner, this course will take approximately two and a half hours to complete. There are approximately 80 interactive screens to work through. Please note that this timeframe is only provided as a guideline. The course is provided as an e-learning module which means that you can digest the information at your own pace, and complete each section in a time frame that suits you.
The system will record your progress as you go so you never need to worry about losing progress.
This module is designed for professionals working in health, social care or children and young people's settings, including professional care and support workers and practitioners.
There are no specific entry requirements for this course.
How it Works
This is an online course which is studied via the Virtual College Learning Management System, Enable. All of the training is taken online. The course is self-paced so you decide how fast or slow the training goes. You can also revisit the training material, even after you have completed the course.
Four easy steps to e-learning
Step 1: Find a course
You can buy one or more courses online for yourself or others and, whether you know what you’d like to study or would simply like to browse, finding a course is easy.
Here are some ways you can quickly find the information you need:
- Search for a course using search box
- Click "courses" on the top navigation. This page will show a complete list of courses, ordered by our best sellers and new releases
- Browse courses by category, for example Safeguarding
Step 2: Buy the course
When you've found the course you want simply click on “Add to basket”. You can then continue shopping or check out and make a secure payment via the PayPal payment screen. This allows you to pay with most popular credit or debit cards or your PayPal account, and receive your receipt by email.
All our payments are dealt with by PayPal; one of the world’s most well-known payment providers – Great Britain’s no 1 preferred online and mobile payment method, so you can be sure that your payment will be safe and secure. Here at Virtual College we never even get to see your credit card details!
Once your purchase has gone through you will be able to continue to a login screen. Enter your name and create a password if prompted. This will log you into our Learning Management System (LMS) where you will be able to take the course or allocate it to other people.
You can purchase more than 10 courses online, however if you wish to purchase more than 10 courses, and you would like to be invoiced in advance, you can e-mail us on firstname.lastname@example.org or contact our sales team on 01943 885 085.
Step 3: Take the course
For the best possible internet browser experience we recommend you use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox.
You will get a better learner experience if you have sound enabled. Most computers come with built-in speakers, but the narration will generally be written in text on the screen for you to read if you don't have sound turned on.
The course is interactive and you may need to click on parts of the screen before you can advance. This will be obvious as the narration and text will tell you what to do or the links will pulse and flash. The system will remember where you left off and take you back there, but you can go over any part of it as many times as you want to and take as long as you want.
You can write your own notes for the course and print them off or simply store them to access later any time you view your course.
When you get to the end, you will be presented with an assessment to check your understanding. Don't worry; in most cases you can take this assessment three times at no extra cost, and we have policies and procedures in place for adding further attempts.
Step 4: Your certificate
You will be able to print your own certificate at the end of the course.
Some courses also include the option of a high-quality posted certificate, for example our Level 2 Food Safety and Hygiene courses.
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01943 885 085 to make an enquiry.