Keeping our customers and learners up and running and able to undertake their online learning is a priority for us. We want to assure you that Virtual College has comprehensive Coronavirus Business Continuity plans in place to ensure we can do this. You can access our policy here. You can also access our free course on Infection Prevention.

Having difficulty downloading or printing your certificate?

Take a look at our FAQs to see if we can help you get your certificate downloaded or printed from the system.

What is CPD?

For more information, please click here.

I have lost my certificate, how do I get another copy?

You will need to log into your record and go to your ‘Completed Learning’ / ‘Awards’ tab on your record. This part of your record shows all your completed courses and from here you will be able to save and print your certificate.

I paid for a posted Food Hygiene certificate, when will it arrive?

Have you double checked that you’ve finalised your certificate on your account? Virtual College won’t send out your certificate unless you have finalised your certificate and confirmed the address you need the certificate sending to. If you have done this, your certificate will be sent out to you by first class post at the beginning of the following working week.

The name on my certificate is wrong

Please contact our Support team on customersupport@virtual-college.co.uk

Do you send posted certificates?

The only certificates we post out to users are for the Level 2 and 3 Food Hygiene courses, as there is an extra cost to have this certificate posted out.

Can't find what you're looking for? Drop us a line to see if we can help

If you’re having difficulty purchasing our products online, logging in or using our courses or software then we are here to help. We aim to respond to all support enquiries within one working day.

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