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Having difficulty downloading or printing your certificate?

Take a look at our FAQs to see if we can help you get your certificate downloaded or printed from the system.

What is CPD?

For more information, please click here.

I have lost my certificate, how do I get another copy?

You will need to log into your record and go to your ‘Completed Learning’ / ‘Awards’ tab on your record. This part of your record shows all your completed courses and from here you will be able to save and print your certificate.

I paid for a posted Food Hygiene certificate, when will it arrive?

Have you double checked that you’ve finalised your certificate on your account? Virtual College won’t send out your certificate unless you have finalised your certificate and confirmed the address you need the certificate sending to.<,>

If you have done this, we send out your certificate in first class post, so the certificate will be with you in 1 to 2 working days.

The name on my certificate is wrong

Please contact our Support team on

Do you send posted certificates?

The only certificates we post out to users are for the Level 2 and 3 Food Hygiene courses, as there is an extra cost to have this certificate posted out.

Still need help?

If you did not find the information you needed, contact our support team on 01943 605 976 or email our dedicated LMS support inbox:

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Crown Commercial Service Supplier
LPI Accredited Learning Technologies Provider


+44 (0)1943 605 976

Virtual College

Marsel House


West Yorkshire

LS29 8DD

Awards for footer
Gold and silver award winners at the Learning Technologies Awards 2017 - including gold for excellence in the design of learning content.


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