5 tips for great customer service
Customer service isn’t just something for individuals on the shop floor of retail to think about. Great customer service is a business-wide ethos and attitude that brings with it a wealth of benefits, ranging from customer loyalty, to reduced complaints, and even better staff morale.
How e-learning training for supermarkets can support retail skill development
Training and development in the retail industry can be much more flexible, efficient and cost-effective when it is delivered through an e-learning platform.
Key insights for the retail sector in 2018
The retail sector will undergo numerous changes in 2018, making additional training, knowledge and skills vital for all workers within the industry. This article looks at the key insights.
The benefits of the Consumer Code Approval Scheme
Businesses that sign up to the Consumer Code Approval Scheme will find that it has many benefits, including improving public confidence.
How to ensure you are trading fairly in retail
With such large numbers of both employees and businesses operating in retail, competition is fierce. This means that when entering the market, smaller retailers must ensure that they are trading as fairly as possible while also being fully aware of their rights.
Businesses urged to join consumer protection scheme
Businesses are now being urged to join one of the UK’s most robust and trusted consumer codes of practice schemes, vetted by the Chartered Trading Standards Institute. The Consumer Codes Approval Scheme (CCAS) have made a public pledge to go above and beyond consumer law.
Some 40 per cent of retailers selling e-cigarettes to under-18s
As many as 40 per cent of retailers in England targeted by Trading Standards are illegally selling electronic cigarettes to under-18s.