Interserve Group Ltd Health, Safety and Environment (HSE) Culture Change

About Interserve Group Ltd

Interserve Group Limited is one of the world’s foremost support services and construction companies. They offer advice, design, construction, equipment, facilities management and frontline public services, and are headquartered in the UK.

They have consolidated revenues of £2.9bn, a workforce of circa 60,000 people worldwide, and their innovative and sustainable outcomes position them as an industry leader. Overall, everything they do is shaped by their core values and they are recognised as a great place to work.

The Challenge

Interserve required a flexible e-learning solution for their I-Care programme, a major component in their company-wide approach to a HSE culture change.

Using Technology to Harness HSE Culture Change

Interserve required a flexible e-learning solution for their programme I-Care. This programme is a major component in their company-wide approach to a HSE culture change, and is aiming to take Interserve’s HSE Culture to the next level and become the safest company in their industry. The foundation of the I-Care programme is the 7 Good Safety Leadership Habits, which are the result of analyses of past incidents at Interserve. The programme consists of interactive workshops, which encourage workers to adopt the seven habits and embed them in their daily work activities.

The programme was to be launched by top-down cascaded, company-wide communication campaigns, and as an aide, they required an e-learning module. With the diversity of skills, capabilities and languages across the business, they recognised that the module would have to reflect this diversity and complexity and reach a multi-cultural and multilingual workforce, in a tone that would appeal to all job roles. It would also have to be developed within a limited timeframe. Presented with challenges such as these, they were compelled to search for an e-learning provider.

The Solution

Interserve and Virtual College worked in partnership to create a company-wide interactive e-learning module, alongside an offline video and quiz that engaged colleagues at all levels of the organisation. Virtual College always aim to put the learner at the heart of their projects and this project was no exception. They acknowledged the diverse roles and languages spoken within Interserve and created content that would engage all learners. They understood the module needed to significantly impact and change the way that health and safety was seen in the business and so aimed to humanise the training.

The e-learning module was based on Interserve’s 7 Good Safety Leadership Habits and included the creation of engaging and relatable characters to represent each habit. These characters are now being used by Interserve in communications and other training material such as “Tool Box Talks” for offline training.

The module was also translated into six different languages using Virtual College’s translation services making the training widely accessible across the organisation. 

The Results

Since the launch in April 2019, Interserve has received an almost 100% take up of the online e-learning module, which has also seen an average 5-star rating across all completions. Interserve may look to build on this success with Virtual College in the future. The e-learning solution has been well received by Interserve and has been a positive start to their HSE culture change.