The rise of e-commerce means retailers are dealing with a change in how consumers think about shopping. Technology brings new challenges into the sector such as e-commerce, contactless payment, data protection and identity fraud. With the introduction of new legislation, training programmes must be flexible and be able to adapt quickly to reflect new responsibilities.
In a sector where cost and time saving are paramount online courses provide an efficient platform to deliver all training requirements. Clear, consistent messages can be delivered across all employees ensuring everyone has the appropriate knowledge of their role and responsibilities. Online reporting systems also allow for easy tracking to ensure compliance rates are high and standards are maintained.
Virtual College has worked with the Chartered Trading Standards Institute to produce an online training package that provides an effective way of ensuring all retail staff are aware of the latest legislation changes in their sector. Our award winning e-learning development team create all retail and compliance courses to ensure training can be delivered on a large scale without compromising on quality.
The Consumer Rights Act 2015
This course provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which provides a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.
Consumer Contracts Distance Sales
The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales.’
Businesses urged to join consumer protection scheme
Businesses are now being urged to join one of the UK’s most robust and trusted consumer codes of practice schemes, vetted by the Chartered Trading Standards Institute. The Consumer Codes Approval Scheme (CCAS) have made a public pledge to go above and beyond consumer law.
Some 40 per cent of retailers selling e-cigarettes to under-18s
As many as 40 per cent of retailers in England targeted by Trading Standards are illegally selling electronic cigarettes to under-18s.