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Virtual College - Service Level Agreement

Servicing over 2 million registered users.

For the delivery of online learning via Enable, the Virtual College's Learning Management System (LMS).

What you can expect from us:

  • A dedicated learner support team, based at our offices in Ilkley, West Yorkshire, who can provide help and information on Virtual College products
  • Telephone, email and system support available between 8.30 am and 5.00 pm Monday to Friday
  • Email response within two hours of receipt or next working day if received outside working hours
  • Technical updates to the System will be undertaken outside UK working hours to minimise any impact on learners
  • Virtual College e-learning products and services that comply with best practice in industry standards
  • Our Quality System ensures that all feedback is reviewed weekly and, where appropriate, responded to within two weeks
  • We take Data Protection very seriously and keep all personal and sensitive data secure in line with the Data Protection Act 1998. Our registration number is: Z7723545
  • Virtual College reserves the right to amend this service level agreement from time to time. Our latest version will be posted on Virtual College websites
  • Learners will be allocated a short evaluation on completion of their learning and it is this feedback that helps drive our continuous improvement process

Thank you and enjoy your learning.

ISO 9001:2015
Crown Commercial Service Supplier


+44 (0)1943 605 976

Marsel House

Ilkley, West Yorkshire

LS29 8DD

Awards for footer
Gold and silver award winners at the Learning Technologies Awards 2017 - including gold for excellence in the design of learning content.
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We are in the process of moving to one Virtual College website. If you want to go back to a course, or start a course, bought from our old website then you may need to login to our original learning management system. Otherwise, please proceed to our new learning management system to return to your training.


You are already logged in. Click the button below to be taken to your LMS dashboard. Alternatively, click logout to leave the system.