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The People Manager's Toolkit courses

Total flexibility is offered; purchase courses individually to fill skills gaps or as a discounted package to become a City & Guilds Accredited People Manager.

Understanding the Role of the Manager

Understanding the Role of the Manager

On completion learners will:

  • Appreciate the difference between management and leadership
  • Recognise the different stages of team development
How to Delegate Effectively

How to Delegate Effectively

On completion learners will:

  • Understand the importance of effective delegation
  • Recognise the key steps to take to ensure effective delegation
How to Develop an Effective Induction

How to Develop an Effective Induction

On completion learners will:

  • Recognise the different stages and describe the key outcomes of an effective induction
  • Be able to design an induction checklist
How to Manage Recruitment and Selection

How to Manage Recruitment and Selection

On completion learners will:

  • Understand the impact of legislation and be able to describe a variety of selection methods
How to Manage Sickness and Absence

How to Manage Sickness and Absence

On completion learners will:

  • Know how to manage sickness and absence
  • Be aware of the options for facilitating an employees return to work
How to Develop a Culture of Openness and Trust

How to Develop a Culture of Openness and Trust

On completion learners will:

  • Understand the ways in which managers can influence culture and articulate the different stages
How to Manage Capability

How to Manage Capability

On completion learners will:

  • Be able to tackle performance problems effectively
  • Be able to prepare and conduct a formal capability meeting
How to manage coaching

How to Manage Coaching

On completion learners will:

  • Have increased awareness of a variety of coaching techniques
  • Understand the added value that coaching can bring
How to Manage Conflict

How to Manage Conflict

On completion learners will:

  • Have an increased awareness of the causes of conflict at work
  • Understand how conflict can be managed
How to Manage Discipline and Grievance

How to Manage Discipline and Grievance

On completion learners will:

  • Understand how to conduct discipline and grievance procedures fairly
How to Manage Effective Meetings

How to Manage Effective Meetings

On completion learners will:

  • Understand why meetings are important
  • Know how to ensure the key outcomes of an effective meeting are achieved
How to Manage Equality and Diversity

How to Manage Equality and Diversity

On completion learners will:

  • Understand how to manage equality and diversity
  • Describe the impact of the Equality Act
How to manage learning and development

How to Manage Learning and Development

On completion learners will:

  • Understand the importance
  • Be able to create personal development plans
How to Manage Working Parents

How to Manage Working Parents

On completion learners will:

  • Know how to manage paternity leave, parental leave and flexible working
  • Be able to identify which types of leave are appropriate
How to Manage Redundancy

How to Manage Redundancy

On completion learners will:

  • Be able to describe the benefits of a systematic approach to redundancy
  • Understand the process to follow for a fair redundancy
How to manage retirement

How to Manage Retirement

On completion learners will:

  • Know a range of ways to support employees facing retirement
  • Have the skills and training to handle the retirement procedure
How to Manage Sickness and Absence

How to Manage Sickness and Absence

On completion learners will:

  • Know how to manage sickness and absence
  • Be aware of the options for facilitating an employees return to work
How to manage through change

How to Manage Through Change

On completion learners will:

  • Understand the importance of managing through change
  • Know how to implement change effectively
How to Manage Volunteers

How to Manage Through Change

On completion learners will:

  • Understand the importance of managing through change
  • Know how to implement change effectively
How to Recognise and Reward Your Team

How to Recognise and Reward Your Team

On completion learners will:

  • Understand the importance for employee motivation
  • Know how to recognise and reward your team appropriately

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