Course List 5S Essentials 5S Productivity Suite 6S Productivity Suite An Introduction to Confidentiality An Introduction to Safeguarding Children An Introduction to Welding Safety Aseptic Techniques Awareness of Child Abuse and Neglect - Core Awareness of Child Abuse and Neglect - Foundation Capacity and Demand CAST - Compressed Air System Technology Childhood Obesity and HENRY City & Guilds 17th Edition (BS7671:2008) Confidentiality in the Workplace Conflict Resolution for Healthcare Conflict Resolution in the Workplace Customer Care Data Protection in the Workplace Database Software - Office 2003/Windows XP (mapped to ECDL Syllabus 5 Module 5) Database Software - Office 2007/Windows Vista (mapped to the ECDL Syllabus 5 Module 5) Dealing with Anti-Social Behaviour Domestic Abuse Domestic Violence Effective Self Evaluation in Childcare Settings - Completing the SEF Equality and Diversity for Healthcare Equality and Diversity in the Workplace EYFS - Enriching Play & Learning 0-2 Year Olds EYFS - Enriching Play & Learning 3-5 Year Olds Falls and Fracture Prevention in Older People Fire Safety First Aid - The Primary Survey Food Safety and Hygiene for Catering (Level II) Food Safety and Hygiene for Manufacturing (Level II) Food Safety and Hygiene for Retail (Level II) Health and Safety for Healthcare Health Records Hidden Harm Housing Governance: The Regulatory Framework for Arms Length Management Organisations (ALMOs) Housing Governance: The Regulatory Framework for Housing Associations Housing Governance: The Role of the Board Member - Arms Length Management Organisations (ALMOs) Housing Governance: The Role of the Board Member - Housing Associations HS1 - An Introduction to Health and Safety HS10 - Staying Safe with Noise HS11 - Staying Safe with Electricity HS12 - Staying Safe with Hazardous Substances HS13 - Staying Safe with Vehicles HS14 - Protecting the Environment at Work and Home HS2 - VDU and Workstation Health and Safety HS3 - Fire Safety and Evacuation HS4 - Safe Manual Handling HS5 - Avoiding Slips Trips and Falls HS6 - Managing and Handling Stress at Work HS7 - An Introduction to Managing Health and Safety HS8 - RSI - What It Is and How To Avoid It HS9 - Risk Assessment For Managers HSRA03 Manual Handling Risk Assessment Identifying Engineering Materials IG Management Infection Prevention and Control Information Quality Assurance Information Sharing Information Technology (IT) Skills Suite - Office 2003/Windows XP (mapped to ECDL Syllabus 5) Information Technology (IT) Skills Suite - Office 2007/Windows Vista (mapped to the ECDL Syllabus 5) Integrated Working CAF IT User Fundamentals - Office 2003/Windows XP (mapped to ECDL Syllabus 5 Module 2) IT User Fundamentals –-Office 2007 / Windows Vista (mapped to the ECDL Syllabus 5 Module 2) Lean Healthcare Overview Lean4Leaders Level 2 Certificate in Housing CIH L2 Certificate LO1 - Purpose and Goals of Time Management LO10 - Virtual Meetings LO11c - The Law and Equal Opportunities - Race Legislation LO12c - The Law - Gender Legislation LO13c - The Law and Disability Discrimination LO14c - The Law and Religious and Age Discrimination LO15c - The Law and Equal Opportunities - Ex-Offenders Legislation LO16 - The Recruitment Process - An Overview LO17 - Writing Job Descriptions and Person Specifications LO18 - Attracting Candidates and Producing Job Advertisements LO19 - Shortlisting Candidates and Interview Techniques LO2 - Organising Your Time LO20 - Candidate References and Selection LO21 - An Overview of Appraisal and Performance Management LO22 - Preparing for the Appraisal Discussion LO23 - The Appraisal Discussion LO24 - On-going Appraisal LO25 - Introduction to Negotiation LO26 - Negotiating Strategies I - Strategy Basics LO27 - Negotiating Strategies 2 - Psychological Strategies LO28 - Introduction to Persuading and Influencing LO29 - The Persuasion Process LO3 - Planning Your Time LO30 - Presentation 1 - Preparing for the Presentation LO31 - Presentation 2 - The Presentation LO32 - Delegation LO33 - Questioning Skills - Why are Questions Important? LO34 - Using Open Questions LO35 - Using Probing Questions LO36 - Using Closed Questions LO37 - Unproductive Questions LO38 - An Introduction to Listening LO39 - Removing the Barriers to Listening LO4 - Dealing with Time - Wasting Situations LO40 - Becoming a Better Listener LO41 - A Background to Body Language LO42 - Silent Speech - Understanding Body Language LO43 - Using Body Language in the Workplace LO44 - Silent Selling - Using Body Language in Sales LO45 - The Role of the Coach LO48c - An Overview of  Diversity and Discrimination LO49b - Applying Equal Opportunities in the Workplace - Recruitment and Selection LO5 - Time-Saving Tips and Technology LO50c - Applying Equal Opportunities in the Workplace - Training and Performance Development LO52c - Flexible Working LO55c - The Law and Equal Opportunities - Age Legislation LO56c - Preventing Bullying in the Workplace LO7 - Meeting Planning and Preparation LO8 - Conducting Effective Meetings LO9 - Meeting Behaviour and Problem Characters Lone Working Managing Attendance Managing Stress and Pressure Mental Capacity Act Moving and Handling Objects Moving and Handling Objects and People Moving Loads by Lifting and Slinging Nutrition, Healthy Eating and Wellbeing in Childcare Settings NVQ A1 Assessor Award Observing to Inform in Childcare Settings Parental Mental Health Personal Safety for Lone Workers Presentation Software - Office 2003/Windows XP (mapped to ECDL Syllabus 5 Module 6) Presentation Software – Office 2007 / Windows Vista (mapped to the ECDL Syllabus 5 Module 6) Problem Solving Process Flow Analysis (PFA) Quality Management in Childcare Settings Risk Assessment Risk Assessment in the Workplace Runaways - South Yorkshire Protocol Safeguarding Children from Abuse by Sexual Exploitation Safeguarding Children Refresher Training Safeguarding Children with Disabilities Safeguarding Vulnerable Adults (POVA) Security for IT Users - Office 2003/Windows XP (mapped to ECDL Syllabus 5 Module1) Security for IT Users - Office 2007/Windows Vista (mapped to the ECDL Syllabus 5 Module 1) Self Care Spreadsheet Software - Office 2003/Windows XP mapped to ECDL Syllabus 5 Syllabus Module 4) Spreadsheet Software - Office 2007 / Windows Vista (mapped to the ECDL Syllabus 5 Module 4) Standard Operating Procedure (SOP) Strategic Managers Integrated Working – Common Assessment Framework (CAF) Teenage Pregnancy The Management of Urinary Catheterisation for Adults Think Safe, Be Safe, Stay Safe Tiger Caldicott Tiger Data Protection TIGER Essentials Tiger Freedom of Information Tiger Information Security Using Email and the Internet - Office 2003/Windows XP (mapped to ECDL Syllabus 5 Module 7) Using Email and the Internet - Office 2007 / Windows Vista (mapped to the ECDL Syllabus 5 Module 7) Visual Management Wellbeing in Sexual Health - Blackpool What is Housing? Word Processing - Office 2003/Windows XP (mapped to ECDL Syllabus 5 Module 3) Word Processing - Office 2007 / Windows Vista (mapped to the ECDL Syllabus 5 Module 3) Working in Partnership with Parents Working Safely in an Engineering Environment Working Safely with Compressed Air

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