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Conflict Resolution for Healthcare

Conflict Resolution for Healthcare screen shot
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Overview

Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a 'Zero tolerance' policy and committed to train over 1.2 million front line staff in basic conflict resolution techniques. This e-learning module supports the mandatory training, which is structured around a 6 hour syllabus created by the NHS Counter Fraud and Security Management Service (CFSMS).

Having completed the module you should be able to:

  • understand some of the common causes of conflict
  • appreciate the key role communication plays in conflict and conflict resolution
  • be aware of different danger signs
  • know how to deal with possible conflict situations

Lesson Plan

  • Welcome and Learning Objectives
  • Introduction to Conflict Resolution
  • Communication Model 1
  • Communication Model 2
  • Communication Model 3
  • Dealing with Conflict
  • Awareness and Impact Factors
  • Stress Behaviours
  • Summary

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 2 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

Unfortunately anyone working in the frontline of the NHS could be at risk of attack. As personal safety is a universally important issue, the information contained in this module will be useful to all staff and professionals whose work brings them into contact with members of the public.

Entry Requirements

There are no specific entry requirements for this course

Testimonials

"It's easy to do in your own time. The questions show straight away how much you have retained. The whole experience and site material is good"
SG, St Clares Hospice; 29/04/2009

"I found it held my interest. I liked the idea of it being broken down into modules so that the course could be completed at my own pace within the spare time available"
PC, Cheveley Park Medical Centre; 27/05/2009

"The virtual interaction was excellent and I enjoyed the experience. Not boring like some taught class lectures"
RT, St Clares Hospice; 29/04/2009

Cost

£30.00 + VAT (£35.25 inc. VAT)

Discounts are available for multiple purchases - phone 01943 605976, or email info@virtual-college.co.uk for details

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