Keystage Housing Case Study

About Keystage Housing

Keystage Housing creates housing opportunities for homeless individuals, providing safe and supportive environments that empower people to achieve their potential.

As part of their commitment to high-quality care and compliance, Keystage Housing needed a centralised training platform that could deliver consistent, accessible learning across the organisation.

Their key objectives were to:

• Track individual and team progress in real time
• Monitor compliance with mandatory training requirements
• Identify knowledge gaps quickly
• Reduce admin workload from manual tracking
• Ensure training was accessible anytime, anywhere, crucial for a diverse, shift-based workforce.

For an organisation supporting vulnerable adults, keeping staff up to date on legislation, safeguarding, health and safety, and person-centred care is not optional: it’s a responsibility that directly impacts safety, dignity, and wellbeing.

The Solution

We provided our LMS with a comprehensive training subscription, tailored to the needs of 110 learners across the organisation.

Key features included:

• Wide range of mandatory and role-specific training (96 courses in use)
• Real-time reporting to track compliance and progress
• Custom training paths for different roles (support staff, maintenance, finance, HR)
• Centralised training records to streamline audits and inspections
• Flexible online access, enabling staff to learn at their own pace around shift work

Keystage Housing also valued the off-the-shelf training catalogue, which ensured professionally developed, up-to-date content aligned with compliance requirements, while remaining scalable and consistent across the workforce.

Working with Virtual College

Keystage Housing highlighted the user-friendly interface of the LMS and the responsive support they received from Virtual College.

When challenges arose , such as technical issues or questions around content creation, the team at Virtual College acted quickly, arranging guided sessions and resolving issues the same day.