Serco: embracing ready-to-go packages to support their team’s development

Serco operate within five different sectors: Justice and Immigration, Defence, Healthcare, Citizen Services and Transport across the world and have approximately 60,000 employees.

The Learners

Roughly 3,000 learners in total who require training in order to fulfil their job role and ensure Home Office compliance for Immigration contracts. The majority are on their initial training courses, but the training was also rolled out to learners whose qualification had expired.
Serco thumbnail image 2
Puzzle pieces that don't fit together

The Aim

  • To find a varied training package suitable for a large audience
  • To go above and beyond their teaching through PowerPoint
  • Provide a way for learners to demonstrate a basic understanding of I.T and tablets

Puzzle pieces that fit together

Their solution

  • A comprehensive training package: rolled out to roughly 3000 learners
  • Build Your Own Package: a training package of ready-to-go content that met their exact requirements
  • Included 30 modules: covered safeguarding, health and safety and business compliance
  • Enable, our LMS: for ease of access and administration of courses

How we supported them

  • Helped build a package of courses that would suit their needs
  • Provided a dedicated account manager who kept regular contact and made sure to talk through the package and LMS in detail
  • We're on hand to support when they needed it


Result Image 1
Results Image 2
Results Image 3
Results Image 4
Results Image 5

The Benefits

Serco benefits 1 new
Serco benefits 2 new
Serco benefits 3 new
Serco benefits 4 new

Find out more

Get in touch with one of our learning experts to discuss how we can help you meet your training requirements.
Woman using a laptop