Search Our Site

We have 2,946,733 registered online learners.
156 new learners so far today.

Training improves hospital waiting times in Leeds

schedule 4 years, 2 months, 2 weeks, 4 days ago by Virtual College in Virtual College

Investing in healthcare staff has improved waiting times in accident and emergency (A&E) departments in Leeds, according to an expert.

Chris Reed, interim chief executive of Leeds hospitals, said that after giving nurses extra training, evaluating consultants' shifts and assessing the role of nurse practitioners, the four-hour target is now being hit all the time.

Before these changes however, waiting times were spiralling out of control, largely due to gaps caused by middle-grade doctors.

Mr Reed told the Yorkshire Post that if there is one thing that has led to the Leeds hospitals being able to achieve the target, it is ploughing more resources into employees and looking at how they work, plus their contribution at different points in the patient pathway.

He added: "That’s what’s made the difference. And probably a little bit of everybody now accepts one of the most important things we do is to see people quickly, so it’s an attitude change as well."

It comes after former Leeds hospitals chief executive Maggie Boyle was forced to issue an apology to residents in the city at the end of May regarding A&E waiting times at Leeds General Infirmary and St James' Hospital. This followed months of failing to meet the national target.

But by concentrating on the skills of workers - or lack of them - and improving processes across the hospitals, patients and staff are able to cope much better with waiting times.

It just goes to show how far proper training can take employees and how beneficial it is for bosses as well.

According to Mr Reed, prior to the reforms there would be lots of moving around among staff to try and get each problem solved, due to the fact the right processes, information and data were not available.

He remarked: "Overall I have been really impressed and delighted to be working with some of the great people in Leeds. It’s been a privilege for me to be here for a few months."

Virtual College logo

Author: Virtual College

The latest training news brought to you by Virtual College.

CPD
Investors
ISO 9001:2015
Microsoft
Crown Commercial Service Supplier

Contact

+44 (0)1943 605 976

info@virtual-college.co.uk

Marsel House

Ilkley, West Yorkshire

LS29 8DD

Awards for footer
Gold and silver award winners at the Learning Technologies Awards 2017 - including gold for excellence in the design of learning content.
Live Chat

Click to chat

Login

We launched a new website in February 2017. If you want to go back to a course, or start a course, bought before this date then you may need to login to our original learning management system. Otherwise, please proceed to our new learning management system to return to your training.

LMS

You are already logged in. Click the button below to be taken to your LMS dashboard. Alternatively, click logout to leave the system.