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Last updated: 26.07.17

Maximising digital interventions for software tool training

The process of on-boarding a new starter has always been a complex one, but the introduction of bespoke software tools controlling key operational functions has undoubtedly made this task even more challenging.

In a modern workplace, new employees don't just need to be brought up to speed on the job basics and the company culture; instead, they'll often require in-depth training on how to interact with the various management systems and internal networks that form such an important part of business infrastructures in the 21st century.

Fortunately, the emergence of e-learning has provided busy workplaces with an ideal way of facilitating the complex induction training process. Using one digital intervention to solve the challenges created by another might seem like a paradox, but businesses operating in all kinds of sectors are discovering many reasons why this isn't the case.

How can e-learning make systems training easier?

It's rare these days for companies not to be using some form of software to managerecords, handle customer and user data, keep a log of professional activities or store the content the organisation produces.

Naturally, making sure staff know how to use these systems effectively is essential for any business, but this is particularly true for organisations operating in high-pressure industries such as healthcare, where improper data handling can lead to severe consequences.

As such, e-learning platforms can help new starters to navigate what might seem like a minefield initially by offering a comprehensive and highly specific guide to the ins and outs of the system in question, providing step-by-step instructions on the use of each key feature.

Media enhancements such as screenshots, video clips and interactive demonstrations help to make the training more visual and tactile - which helps to improve retention - while the encyclopaedic nature of the programme means it can act as a point of reference that users can come back to and consult again at any time.

The many benefits of digitally-assisted tool training

Deploying e-learning tools in this capacity offers a wide range of benefits for learning and development staff, as it can maximise both the effectiveness and the efficiency of induction training.

A comprehensive digital training scheme can make sure new staff are able to use the organisation's systems correctly, minimising the chances of a common or critical mistake occurring, while also helping employees to quickly make use of the full functionality the system can provide.

What's more, this can be accomplished while reducing the number of man-hours companies need to commit to the training process, as e-learning can often replace face-to-face sessions that would otherwise require a second person to be away from their workstations.

Finally, the regimented and specifically guided nature of the e-learning experience provides many benefits in terms of consistency, as companies can be assured that every member of their workforce is being trained in the same way, with access to the same sets of information and educational resources. By providing these tools, digital training can make a big difference in helping an organisation to work better, faster and smarter.

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