Learner Experience Coordinator

Overall Aim of the Role:

To deliver projects to time, quality and budget. To live and breathe VC learner centric philosophy by delivering a market leading learner experience.

Coordinating and leading the production of e-learning content (HTML/SCORM courses, videos, learning modules, activities, etc.)

Key Accountabilities and Responsibilities:

This role will suit a self-starter with a growth mindset, who can multitask and isn’t afraid of getting stuck into projects:

Company/Function Standards

• Working to agreed company and function objectives and priorities
• Working to agreed company and function standards and values
• Consistently ‘most learner focused’

Teamwork

• Working collaboratively with colleagues across Virtual College/Netex
• Attending and actively contributing to internal and external meetings as required
• Work closely with the Production Operations Manager to implement strategic targets and continuous improvement

Communication

• Excellent communication skills are a must as this role requires multiple communication channels with both internal teams and external subcontractors
• Proficient in the use of a variety of communication tools
• Proactive in trialling new communication tools

Coordination

• Being able to work on multiple projects and juggle multiple tasks at the same time
• Monitoring and control of production progress: scope, schedule, production milestones and quality
• Being able to identify priorities and manage own time to manage these priorities effectively
• Coordinating the work of external subcontractors (including IDs/graphic designers/elearning agencies/QA) within time, quality and budget
• Risk control and implementation of the necessary actions to mitigate them, as well as escalation of incidents and problems that arise to the PM
• Supporting the team to identify when additional resource is required and identifying the best subcontractor for the job
• Completing appropriate logging and tracking documents and processes as required
• Supporting the team with proofreading/quality checks/testing checks where required
• Investigating queries and resolving issues following feedback from colleagues and customers

Reporting

• Proactive in the collection, reporting and use of data in communication, decision making and recommendations to colleagues and customers
• Coordinating narration production with external narrators to agreed standards and within agreed timescales
• Maintaining and developing the narration repository
• Completing narration checks to agreed standards and within agreed timescales

Continuous improvement

• Contributing towards analysis of common amends, fault patterns and general product issues
• Pro-actively identifying trends of both good and bad practice, ensuring that this is recorded and escalated appropriately
• Taking responsibility for solving problems and supporting colleagues
• Taking responsibility for personal and professional training and development
• Responsible for horizon scanning and feeding ideas into the Learning Solutions Studio

IT/Software

• Using Microsoft Office products to a proficient level
• Using LMS/Enable to a proficient level
• Using authoring tools as required
• Using Kanbanize/spreadsheets to support with the production management of projects

To work within ISO frameworks and adhere to company policies and procedures. 

Given Virtual College's dynamic approach to business opportunities, from time-to-time you will be required to undertake other activities of a similar nature that fall within your capabilities. This may include supporting other areas within the function.

Other:

• Act as a role model for the company’s core values:
  • Collaboration and teamwork
  • Customer and learner experience
  • Innovation and creativity
  • Curiosity
  • Respect and integrity

Who are we:

Netex along with their recent company acquisition – Virtual College, are leaders in learning technologies.

For 26 years Netex has been developing a suite of workplace learning technology products in areas such as:

1. Learning management system and Learner experience platform technology (Netex Learning Solutions)
2. Content authoring tool technology (Netex Learning Solutions)
3. Talent management system technology (Netex Learning Solutions)
4. Bespoke e-learning solutions (Netex Learning Solutions)
5. Off the shelf training courses & training for organisations (Netex Training Solutions)

In addition, Netex also provide Edtech solutions for the academic and education marketplace.

Netex pride themselves on:

• Innovation and creativity in learning technology
• Great customer and learner experience
• Collaboration and partnership working
• Being constantly curious and interested in continually learning and improving
• Integrity and treating all stakeholders with respect

Netex operates globally and has office in several international markets including Spain, UK, Mexico, North America etc.

Netex has ambitions to grow a global learning technologies business.

Skills, Knowledge, Experience and Attitude/Behaviours:

IT Skills:

• Confident in the use of IT.
• Proficient software user, including all Office packages.
• Able to apply IT skills to new applications as required.

Skills:

• Self-managing
• Organised
• Experience of working in a fast-paced environment
• Confident in communicating with multiple teams/subcontractors
• Experience of production management
• Positive approach to change
• Proactive and enthusiastic to try new things
• Able to approach tight deadlines with a calm confidence
• Able to engage others
• Problem solver
• Able to think autonomously
• Comfortable in effective delegation of work
• Flexible
• Ability to think strategically and feed into the overall running of the studio
• Experience of e-learning

Desirable:

• Knowledge of authoring tools such as Storyline/Rise
• Knowledge of proof reading/quality checking/testing products
• Knowledge of using Microsoft Teams/Kanbanize
• Experience of using SharePoint

Attitude and Behaviours:

• To support and adhere to Netex Group Values and Behaviours – essential

Package Includes:

• Hours of work covering 37.5 hours (Monday to Friday) including flexible working
• 25 days holiday plus bank holidays increasing to 28 over 3 years (a day per year)
• Extensive induction programme and ongoing training and development
• Regular charity and social events organised by our voluntary Sports and Social team for everyone
• Contributory Pension Scheme, Simply Health Cash Plan, Life Assurance and MCard Corporate Discount Card for West Yorkshire travel.

If you’re interested in the role of Learner Experience Coordinator and would like to see the full job description let us know. Please apply by submitting your CV and Letter of Application (stating why you are applying for the role and why you think you are suitable, given the core job requirements) to careers@virtual-college.co.uk. We are an Equality & Diversity employer.