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Consumer Contracts - Off-Premises Sales

If you work in a role where contracts are completed off-premises it is important you are aware of the law and guidance you should follow. Our Consumer Contracts - Off Premises Sales course is suitable for all levels of staff and can be completed at your convenience.

Course Overview

Format

Introductory Course
1 Study Hour
Online Study
Self-Printed Certificate

Accreditation

1 CPD Hour
CPD Certified

Course description

The Consumer Contracts – Off-Premises Sales course has been created to present you with all the knowledge you need to gain an understanding of off-premises contracts.

By completing this course you will be meeting your legal obligations and minimising the risk of bad publicity or lawsuits.

Learners will be taught the rules and regulations regarding off-premises sales and how to apply them to their own work making sure they follow the law requirements.

On completion of this course learners will be able understand:

What off-premises contracts are as well as the types of contracts you will enter into
What information you must give to consumers and how that can be given
How long customers have to wait to cancel their contract with you
What happens when consumers cancel their contracts
How long you have to deliver the products that consumers have ordered from you
Why you need to make sure that consumers who call you can ring on a basic rate phone number

This course is relevant to any retailer that potentially sells away from their premises.

When you’ve completed this online training you will sit an online test and, once successful, you can print your certificate.

Lesson Plan

The subjects covered in this module include:

Introduction
Types of consumer contracts
Off-premises contracts
Types of contracts
Information requirements
Cancellation periods and exceptions to the right to cancel

Cancellation periods
Three types of contracts
Exceptions to the right to cancel
Cancellation periods and exception and what it means

Cancellation and what it means
The main effects of cancellation
Other matter
Final thoughts

Recap of learning objectives

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to print a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. The course is self-paced with 36 interactive screens and multiple components. Your progress will be recorded throughout.

Target Audience

This course is suitable for any retailer that potentially sells away from their premises.

Entry Requirements

There are no specific entry requirements for this course, the material is appropriate for all levels. However, the estimated level of audience knowledge is intermediate.

You will learn

What off-premises contracts are as well as the types of contracts you will enter into

What information you must give to consumers and how that can be given

How long customers have to wait to cancel their contract with you

What happens when consumers cancel their contracts

How long you have to deliver the products that consumers have ordered from you

Why you need to make sure that consumers who call you can ring on a basic rate phone number

Who is it for?

Roles including:

Suitable for any retailer that potentially sells away from their premises

Business Owners

Managers

Sales Staff

Administration Staff

How the online courses work

Find a course

To begin searching for your online training you can click on the course category section on our website and browse through all of our training categories.
Alternatively if you already know the title of the training you’re looking for you can use the search bar located in the centre of the homepage and go directly to the course you want.
Buy the course

When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.
Take the course

This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.
The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.
Your Certificate

Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.