Consumer Contracts - Off-Premises Sales
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If you work in a role where contracts are completed off-premises it is important you are aware of the law and guidance you should follow. Our Consumer Contracts - Off Premises Sales course is suitable for all levels of staff and can be completed at your convenience.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The Consumer Contracts – Off-Premises Sales course has been created to present you with all the knowledge you need to gain an understanding of off-premises contracts.
By completing this course you will be meeting your legal obligations and minimising the risk of bad publicity or lawsuits.
Learners will be taught the rules and regulations regarding off-premises sales and how to apply them to their own work making sure they follow the law requirements.
On completion of this course learners will be able understand:
- What off-premises contracts are as well as the types of contracts you will enter into
- What information you must give to consumers and how that can be given
- How long customers have to wait to cancel their contract with you
- What happens when consumers cancel their contracts
- How long you have to deliver the products that consumers have ordered from you
- Why you need to make sure that consumers who call you can ring on a basic rate phone number
This course is relevant to any retailer that potentially sells away from their premises.
When you’ve completed this online training you will sit an online test and, once successful, you can print your certificate.
Lesson Plan
The subjects covered in this module include:
- Introduction
- Types of consumer contracts
- Off-premises contracts
- Types of contracts
- Information requirements
- Cancellation periods and exceptions to the right to cancel
- Cancellation periods
- Three types of contracts
- Exceptions to the right to cancel
- Cancellation periods and exception and what it means
- Cancellation and what it means
- The main effects of cancellation
- Other matter
- Final thoughts
- Recap of learning objectives
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course you will be able to print a Virtual College certificate.
Duration
Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. The course is self-paced with 36 interactive screens and multiple components. Your progress will be recorded throughout.
Target Audience
This course is suitable for any retailer that potentially sells away from their premises.
Entry Requirements
There are no specific entry requirements for this course, the material is appropriate for all levels. However, the estimated level of audience knowledge is intermediate.
What you'll learn
- What off-premises contracts are as well as the types of contracts you will enter into
- What information you must give to consumers and how that can be given
- How long customers have to wait to cancel their contract with you
- What happens when consumers cancel their contracts
- How long you have to deliver the products that consumers have ordered from you
- Why you need to make sure that consumers who call you can ring on a basic rate phone number
Suitable for
- Suitable for any retailer that potentially sells away from their premises
- Business Owners
- Managers
- Sales Staff
- Administration Staff
- Sole Traders
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: 3 years
Whilst none of our certificates have an expiry date it is strongly recommended that the training is completed every three years. This is based on industry best practice to ensure awareness and knowledge of the latest guidance and legislation.
Recent Reviews
12th December 2025
Timely
Timely, with minimal delay in being able to access the course at a time that suited me. The modules flowed into each other smoothly, and I could soon see the practical benefit of the knowledge gained.
11th December 2025
Easy to study
The course was easy to follow. Easy to register Easy to study
11th December 2025
Easy to access
Easy to access, all relevant information available
8th December 2025
Booking was easy the website had all…
Booking was easy the website had all the information I needed so once I booked the package I then received notification to allocate the spaces, which again was really simple to do, our staff will be doing this training on the January training day, but if they wanted to do it before they now could so for staff who work part time it's perfect.
8th December 2025
Easily accessible.
Easily accessible.
7th December 2025
Virtual College courses often come with accredited certificates, which can help with career progression or meeting workplace requirements.
. My experience was greatly enhanced by being able to find exactly what I needed. Virtual College is providing us with valuable opportunities to continue our professional development.
6th December 2025
Easy instructions
Easy instructions
6th December 2025
Virtual college as made me more…
Virtual college as made me more confident
4th December 2025
Don't rush
Ease of layout, also can revert back should you be unsure of content of lesson and there is the ability to make notes on the system although I still use paper and pen.88
3rd December 2025
My overall experience was great.
My experience was great due to the flow and ease of the course. It was interactive and I found it to be enjoyable.
Excellent
4.8 out of 5
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