The Consumer Rights Act 2015

The Consumer Rights Act 2015 is a key piece of legislation within the retail industry and is something that all vendors need to have an awareness off. This course provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which outlines a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.

The course looks at the law and how it affected contracts that were entered into from 1st October 2015 to identify where the changes occurred and how they shaped the current retail market. It provides a simple guide to important legal words used in the Act and looks at the law through the eyes of a range of typical businesses.

By using a series of scenarios, quizzes and challenges to examine the practical implications of the Act, this course periodically tests your knowledge and understanding to ensure that all learnings are taken on-board. Prompt sheets are built up throughout the course to help the learner understand consumers rights and the process of providing remedies to consumer complaints.

This course has been brought to you through a partnership between Virtual College and the Chartered Trading Standards Institute.

Who should take this course?

The module is suitable for business owners and their staff. It is relevant to traders of all sizes across all sectors.

What does this course cover?

The learning outcomes for this module are as follows:

• A consumer's rights when they buy goods, digital content or services from you
• The remedies available to your consumers when the goods, digital content or services you have supplied do not conform with the contract
• The time limits for consumers making claims against you and the limits on you restricting your liability to customers

The Consumer Rights Act 2015 Course Certificate

The end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test three times at no extra cost. If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion. The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Entry Requirements

There are no specific entry requirements for this course.