The Principles of Effective Income Management

The Principles of Effective Income Management
The Principles of Effective Income Management
The Principles of Effective Income Management
The Principles of Effective Income Management The Principles of Effective Income Management The Principles of Effective Income Management

Course Overview

Format

  • Introductory Course
  • 1-2 Study Hours
  • Online Study
  • Self-Printed Certificate

Accreditation

  • 1-2 CPD Hours
  • CPD Certified

Course description

The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained.

Overview - The Principles of Effective Income Management

The Principles of Effective Income Management course will look at rent arrears and the importance of prevention and control. It also addresses the challenges facing social housing providers in ensuring that rent can be paid and tenancies sustained.

On completion of this course you will have knowledge of the subjects outlined in the lesson plan below, in relation to income management for a social housing provider. Because the e-learning course is hosted on our platform you can re-visit the training at any point, even after it has been completed.

Lesson Plan

Areas covered include:

  • The importance of effective income management
  • Regulation
  • Challenges to effective income management
  • Welfare reform
  • Creating a culture of paying
  • Preventing arrears
  • Maximising customer incomes and employability, including
    • Benefit take up
    • Debt advice
    • Credit unions
  • Dealing with arrears and case management
  • The rent arrears protocol and enforcement
  • And finally, dealing with former tenant arrears

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 1 - 2 hours.

The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience

This course is targeted primarily at individuals working within the social housing sector.

Entry Requirements

There are no specific entry requirements.

You will learn

  • The importance of effective income management
  • Challenges to effective income management
  • Dealing with former tenant arrears

Who is it for?

Roles including:

  • Individuals working within the social housing sector

How the online courses work

  • Find a course

    To begin searching for your online training you can click on the course category section on our website and browse through all of our training categories.

    Alternatively if you already know the title of the training you’re looking for you can use the search bar located in the centre of the homepage and go directly to the course you want.

  • Buy the course

    When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.

    Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.

    If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.

  • Take the course

    This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.

    The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.

  • Your Certificate

    Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.

    If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.