How to Deal With Difficult Situations
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In this short power skill course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. This training course has been created in collaboration with our subject matter expert, Eleanor Snare, emotional literacy specialist and life coach.
Course Level: Introductory Course
Duration: 20 Minutes
Accreditation: Virtual College Certified
Certificate: Self-Printed Certificate
Description
Our online Dealing with Difficult Situations training course is broken down into the following sections and can be completed at your own pace.
The course includes:
-
How Do You Feel About It?
- Understand how difficult situations at work trigger physical and emotional responses.
- Learn the benefits of stepping away from a situation.
- Complete a reflection activity on a recent workplace challenge and your reactions.
-
What Do You Want to Do About It?
- Explore actionable steps to address workplace challenges.
- Learn about workplace processes for handling difficult situations.
- Engage with a case study and quiz to reinforce learning.
-
Communicating Your Perspective
- Learn strategies to discuss difficult situations effectively.
- Discover four key tips for clear and confident communication.
- Practice with a conversational cheat sheet quiz.
-
Extension Task
- Reflect on how you handle difficult situations.
- Identify ways to adjust your approach in the future.
Why take this Dealing with Difficult Situations course?
In this course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. By taking part in this course, you'll learn how to analyse your emotions and practise describing them with words. You'll learn how to get the best outcome out of a difficult conversation by focusing on facts and observed behaviours. This power skill can be extremely beneficial in your job role.
Dealing with Difficult Situations Course Duration
This Dealing with Difficult Situations course should take 8-12 minutes to complete, but e-learning is self-paced, so it depends entirely on your individual learning speed and how quickly you absorb the study material.
Certification
After completing this Dealing with Difficult Situations course, you will be able to download and print a Virtual College certificate for your records.
Entry requirements
There are no specific entry requirements for this Dealing with Difficult Situations course.
Further online training courses
We have over 300 accredited online courses and a wide selection of personal and professional development courses, including Dealing with Difficult Situations, How to Improve Problem-Solving Skills and Learning to Say No - The Right Way.
View our full catalogue of online courses here.
What you'll learn
- Identify and describe your emotions effectively
- Focus on facts to navigate difficult conversations
- Rephrase emotional statements objectively
- Improve communication with four key tips
Suitable for
- Senior or middle management
- New or aspiring managers
- Experienced managers
- Project Managers
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
22nd January 2026
good to go
The learning was very easy to follow and make sense of. very good resources and materials
22nd January 2026
Virtual college experience
Thé information is very well presented. I liked the shirt videoed in particular ànd thé short practice questions.
21st January 2026
Excellent Value for Money
Excellent Value for Money - Certificate optional Easy to follow - learned a lot My third time on this course - has to be taken every few years
20th January 2026
This was very easy to follow
This was very easy to follow
20th January 2026
Level 2 Food Safety and Hygiene…
This course gave the information and knowledge I needed. It was varied in content and gave little quizzes at the end of some modules which was helpful for my learning.
19th January 2026
Very wide range of courses
Everything was well explained, it was easy to create an account, and to find the correct course.
19th January 2026
excellent online training packadges
All the training packadges we have used with our staff team have been great! Easy to use and the information very relevent. We are a small charity so finding well priced/free training is really important to us . We have also been able to take advantage of the sales too !
19th January 2026
easy to follow instuctions to access…
easy to follow instuctions to access the next stage of the course, as well as the extra information given on certain pages. being able to take your time to absorb the information before the quiz to finish the course.
19th January 2026
Really clear and informative course
Really clear and informative course
19th January 2026
Informative, clear course
Straight forward to use, clear, well presented online course. Very informative and well structured.
Excellent
4.8 out of 5
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