Communication in Social Care
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Discover the importance of effective communication with this Communication in a social care setting course. Appreciate the importance of communication in a work setting, whilst being able to identify and meet the language and communication needs of individuals, exploring how to reduce barriers and apply principles relating to confidentiality at work.
Course Level: Introductory Course
Duration: 30 Minutes
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
Working in social care means you’re likely to meet, work with and assist a diverse range of individuals who all require effective communication, sometimes in different ways.
Understand why communication is important within social care and how to meet the language needs and wishes of others, aiming to reduce communication barriers and make the working process as smooth as possible for staff and individuals alike.
This 30-minute course can be used as an introduction or as refresher training to ensure that all learners have up to date knowledge of Communication in Health and Social Care.
Framework
Our Communication in Social Care online training course is mapped to the Skills for Care Core and Mandatory Training Framework.
Here we explain the framework and its importance.
Skills for Care Core and Mandatory Training Framework:
The Core and Mandatory Training framework was produced by skills for care in partnership with a panel of social care employers, learning providers and representative organisations and was updated in line with CQC’s revised inspection framework.
It sets out a series of minimum learning objectives and a suggested refresher frequency, to support care organisations to provide their staff with a foundation of learning and refresher opportunities.
Learning Outcomes for this course include:
- Appreciate why communication is important in the work setting
- Meet the communication and language needs, wishes and preferences of individuals
- Reduce barriers to communication
- Apply principles and practises relating to confidentiality at work
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
At the beginning of each module learners will be asked to answer a “knowledge check” question. Answering the question correctly will allow learners the opportunity to skip this section. However, if they wish to complete it anyway, they are still able to.
On completion of this course, learners will be able to print a Virtual College certificate. Learners must complete the course to obtain their certificate.
Duration
30 study minutes to complete. The length of time taken depends entirely on how quickly learners can study and absorb the material.
Target Audience
This training is designed for care workers and support workers wanting to get a good understanding of what is required of them within their role as well as for anyone working in a Social Care setting wanting annual refresher training.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- Appreciate why communication is important in the work setting
- Meet the communication and language needs, wishes and preferences of individuals
- Reduce barriers to communication
- Apply principles and practises relating to confidentiality at work
Suitable for
- Care workers in residential/domiciliary settings, or support workers, wanting to get a good understanding of what is required of them within their role
- For anyone working in a Social Care setting wanting annual refresher training
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recent Reviews
12th December 2025
Timely
Timely, with minimal delay in being able to access the course at a time that suited me. The modules flowed into each other smoothly, and I could soon see the practical benefit of the knowledge gained.
11th December 2025
Easy to study
The course was easy to follow. Easy to register Easy to study
11th December 2025
Easy to access
Easy to access, all relevant information available
8th December 2025
Booking was easy the website had all…
Booking was easy the website had all the information I needed so once I booked the package I then received notification to allocate the spaces, which again was really simple to do, our staff will be doing this training on the January training day, but if they wanted to do it before they now could so for staff who work part time it's perfect.
8th December 2025
Easily accessible.
Easily accessible.
7th December 2025
Virtual College courses often come with accredited certificates, which can help with career progression or meeting workplace requirements.
. My experience was greatly enhanced by being able to find exactly what I needed. Virtual College is providing us with valuable opportunities to continue our professional development.
6th December 2025
Easy instructions
Easy instructions
6th December 2025
Virtual college as made me more…
Virtual college as made me more confident
4th December 2025
Don't rush
Ease of layout, also can revert back should you be unsure of content of lesson and there is the ability to make notes on the system although I still use paper and pen.88
3rd December 2025
My overall experience was great.
My experience was great due to the flow and ease of the course. It was interactive and I found it to be enjoyable.
Excellent
4.8 out of 5
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