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The role of the health and social care worker
The role of the health and social care worker
The role of the health and social care worker
The role of the health and social care worker

Health and social care workers who work in partnership with other professionals need to have good organisational skills and a clear understanding of how to best communicate with colleagues and employees.

This course will help learners improve partner relations by helping health and social workers acknowledge and value the efforts, skills, contributions and approaches of others, listening and responding constructively to other people’s ideas, and to learn from the good practice of others.

  • Online, self-paced training
  • Interactive course with colourful animations
  • Complete in one to two hours
  • CPD certified training
  • 24 hour learner support
  • Instant digital certificate on completion

Given the nature of the work they perform, it is very important that health and social care workers understand and stick to the boundaries of their work role when relating to colleagues and, particularly, service users. Supportive teams are much more effective in health and social care, situations might involve sharing information, showing less experienced colleagues how to do things and being available when a colleague needs practical or emotional support.

Why take this course?

In health and social care work, it is crucial that workers have the skills and the understanding they require to develop working relationships in this environment. This online course will help learners complete their work in a way that is agreed by your employer, and how to maintain working relationships with your employer, colleagues, or those in your care.

This Virtual College online training course will help learners establish connections with the people they work with, which is very important because health and social work generally involves partnerships and teamwork.

E-learning content

  • Understand working relationships in health and social care
  • Know how to work in ways that are agreed with the employer
  • Know how to work in partnership with others

Training outcomes

Upon completion of this course, learners will:

  • Understand working relationships in health and social care and will be able to explain how a working relationship is different from a personal relationship
  • Be able to work in ways that are agreed with the employer and will be able to describe why it is important to adhere to the agreed scope of the job role in a health and social care setting
  • Be able to work in partnership with others and be able to demonstrate ways of working that can help improve partnership working
  • Be able to identify skills and approaches needed for resolving conflicts and will be able to demonstrate how and when to access support and advice about conflict resolutions


The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.


Approximately 1 - 2 hours.The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience

This course is targeted primarily at those who are interested in or new to working in social care settings and need to learn more about the role of a health and social care worker. This includes Home Support Workers, Day Care Assistants, Residential Care Staff, Personal Assistants and Informal Carers.

Test and certificate

The end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test three times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion. This can be printed, and we suggest you keep it for your records.

How It Works

Frequently asked questions

Do I need an e-mail address to buy this course?

Yes, you will need an e-mail address to buy this course. This is because we use your e-mail address to create an account for you in our learning management system - where you will take the training. We also need your email address to send your purchase receipt.

If you buy more courses in future using the same e-mail address during checkout, then these will automatically be added to your system account.

If you pay by PayPal, we will use your PayPal email address to create your system account.

Can I buy this course and give it to other people?

Yes, you can buy the training using your own email address and then give it to other learners from your system account.

Each learner will need to have their own email address. This is so that we can send them a link to the training and give them their own system account.

Is there a refund policy?

We want you to be completely satisfied with your training. We offer a 30 day, no hassle, no quibble, money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training in order to make a valid refund claim.

Will the course work on a tablet or mobile phone?

We recommend using a desktop or laptop for the best learning experience. This course can also be taken on tablet and mobile devices - including iPads and iPhones.

Is a specific internet browser recommended?

For the best possible experience, we recommend learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

How long do learners have to complete a course?

There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

Does the course contain sound?

Yes, this course contains sound. For those without sound on their computer or device, the narration is covered in an optional text box at the bottom of the training.


Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01943 885 085 to make an enquiry.

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Virtual College

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West Yorkshire

LS29 8DD

Awards for footer
Gold and silver award winners at the Learning Technologies Awards 2017 - including gold for excellence in the design of learning content.


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