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The Consumer Rights Act 2015
The Consumer Rights Act 2015
Description

Overview - The Consumer Rights Act 2015

This course has been brought to you through a partnership between Virtual College and the Chartered Trading Standards Institute.

It provides traders with jargon-free, step by step guidance to the Consumer Rights Act 2015 which provides a single set of rights for consumers when they buy goods, digital content or services and clarifies the current legal framework.

Lesson Plan

The learning outcomes for this module are as follows:

  • A consumer's rights when they buy goods, digital content or services from you
  • The remedies available to your consumers when the goods, digital content or services you have supplied do not conform with the contract
  • The time limits for consumers making claims against you and the limits on you restricting your liability to customers

The course looks at the law and how it affects contracts entered into from 1st October 2015 and identifies where the changes have occurred.

It provides a simple guide to important legal words used in the Act and looks at the law through the eyes of a range of typical businesses.

It uses scenarios, quizzes and challenges to examine the practical implications of the Act and test knowledge and understanding.

The course builds prompt sheets to help the learner understand consumers’ rights and the process of providing remedies to consumer complaints.

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download and print a certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience

The module is suitable for business owners and their staff. It is relevant to traders of all sizes across all sectors.

Entry Requirements

There are no specific entry requirements for this course.

How It Works

How it Works

This is an online course which is studied via the Virtual College Learning Management System, Enable. All of the training is taken online. The course is self-paced so you decide how fast or slow the training goes. You can also revisit the training material, even after you have completed the course.

Four easy steps to e-learning

Step 1: Find a course

You can buy one or more courses online for yourself or others and, whether you know what you’d like to study or would simply like to browse, finding a course is easy.

Here are some ways you can quickly find the information you need:

  • Search for a course using search box
  • Click "courses" on the top navigation. This page will show a complete list of courses, ordered by our best sellers and new releases
  • Browse courses by category, for example Safeguarding

Step 2: Buy the course

When you've found the course you want simply click on “Add to basket”. You can then continue shopping or check out and make a secure payment via the PayPal payment screen. This allows you to pay with most popular credit or debit cards or your PayPal account, and receive your receipt by email.

All our payments are dealt with by PayPal; one of the world’s most well-known payment providers – Great Britain’s no 1 preferred online and mobile payment method, so you can be sure that your payment will be safe and secure. Here at Virtual College we never even get to see your credit card details!

Once your purchase has gone through you will be able to continue to a login screen. Enter your name and create a password if prompted. This will log you into our Learning Management System (LMS) where you will be able to take the course or allocate it to other people.

You can purchase more than 10 courses online, however if you wish to purchase more than 10 courses, and you would like to be invoiced in advance, you can e-mail us on salesteam@virtual-college.co.uk or contact our sales team on 01943 885 085.

Step 3: Take the course

For the best possible internet browser experience we recommend you use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox.

You will get a better learner experience if you have sound enabled. Most computers come with built-in speakers, but the narration will generally be written in text on the screen for you to read if you don't have sound turned on.

The course is interactive and you may need to click on parts of the screen before you can advance. This will be obvious as the narration and text will tell you what to do or the links will pulse and flash. The system will remember where you left off and take you back there, but you can go over any part of it as many times as you want to and take as long as you want.

You can write your own notes for the course and print them off or simply store them to access later any time you view your course.

When you get to the end, you will be presented with an assessment to check your understanding. Don't worry; in most cases you can take this assessment three times at no extra cost, and we have policies and procedures in place for adding further attempts.

Step 4: Your certificate

You will be able to print your own certificate at the end of the course.

Some courses also include the option of a high-quality posted certificate, for example our Level 2 Food Safety and Hygiene courses.

Discounts

Bulk discounts

A bulk discount structure applies for this course based on the quantity you need.

The structure applies to all our retail courses and the courses can be bought in combination with each other.

  • Up to 9 No discount available
  • 10-99 Up to a maximum of 10%
  • 100 to 499 Up to a maximum of 15%
  • 500 to 999 Up to a maximum of 20%
  • 1000 and more Up to a maximum of 25%

If you wish to talk to someone about these discounts, please email salesteam@virtual-college.co.uk or call our sales team on 01943 885 085.

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