Conflict Resolution
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With this Conflict Resolution course discover what conflict is and how it manifests itself in the workplace. What are conflict resolution skills, the impact on employees and employers and what conflict resolution strategies can be employed to resolve conflict if it occurs.
Course Level: Intermediate
Duration: 40 Minutes
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
As conflict is inevitable in most workplaces do you truly know how to recognise organisational or interpersonal conflict and resolve the conflict when it occurs.
Our 40-minute online course explores this important subject, imparting valuable insights which will increase any employee’s confidence in the topic and their conflict resolution skills. The course explores areas such as how to spot the early signs of conflict, mitigate and reduce the risk and if required instigate a conflict resolution process, escalating and managing conflict in a more formal way.
This course uses various interactions to make the learning interesting and engages you with the content. These include:
- Kinetic text animations
- Reflective activities
- Formative Assessments including characters throughout
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course, you will be able to print a Virtual College certificate.
Duration
40 mins study hours to complete. The length of time taken depends entirely on how quickly learners can study and absorb the material.
Target Audience
This training is designed for anybody who wants to better understand Conflict Resolution and its effects on both individuals and an organisation.
Legislation covered in this course includes:
Equality Act 2010
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- Explain what conflict is and how it manifests itself in the workplace
- Discuss the impacts of conflict on employees and employers
- Mitigate conflict in the workplace
- Manage and resolve conflict if it occurs
Suitable for
- Anybody who wants to better understand conflict resolution
- Managers, team leaders and supervisors
- HR professionals
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: 3 years
Whilst none of our certificates have an expiry date it is strongly recommended that the training is completed every three years. This is based on industry best practice to ensure awareness and knowledge of the latest guidance and legislation.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
28th January 2026
Virtual college,very easy to use site…
Virtual college,very easy to use site and a vast selection of courses, will definitely be back for more.
27th January 2026
Excellent
Course content was excellent. I was doing the course on my phone and I had difficulty with layouts and felt there is scope for improvement there. It's not 💯 upto the learners on phone.
26th January 2026
Very insightful
Very insightful
26th January 2026
The course was very informative
The course was very informative, it was clear and I found it very enjoyable.
26th January 2026
A easy training to undertake
A easy training to undertake, it was very well set out and easy to navigate.
26th January 2026
The courses are vivid and professional…
The courses are vivid and professional with pictures and videos. I really like the concise layout which you can learn it quickly, highly recommend ！
26th January 2026
Easy to access courses.
Easy to access courses.
25th January 2026
Does its job
Straight forward easy to follow
24th January 2026
IOSH Working Safely Course highly recommended
Well what can I say?! I thought I knew about Health & Safety but my knowledge improved by the time I took the assessments. A fantastic and easy on the eye course . whilst navigating the course: it’s very straight forward with clear instructions. Immediate access once you’ve paid for the course, with options to replay a video or go back to the previous page if you want to check information. Then you go straight into doing the assessments… great timing even though you feel under pressure to answer the questions as quickly as possible. A fantastic start to anyone’s Health & Safety Course journey along with being Accredited and CPD
24th January 2026
I had a great experience from star to.1
I had a great experience from star to finish. The service was fast, The service was fast, professional, and easy to use, and everything was clearly explained. The team was helpful and responsive, and the overall process went smoothly. I'd definitely recommend this virtual college and I would use them again.
Excellent
4.8 out of 5
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