Conflict Resolution
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With this Conflict Resolution course discover what conflict is and how it manifests itself in the workplace. What are conflict resolution skills, the impact on employees and employers and what conflict resolution strategies can be employed to resolve conflict if it occurs.
Course Level: Intermediate
Duration: 40 Minutes
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
As conflict is inevitable in most workplaces do you truly know how to recognise organisational or interpersonal conflict and resolve the conflict when it occurs.
Our 40-minute online course explores this important subject, imparting valuable insights which will increase any employee’s confidence in the topic and their conflict resolution skills. The course explores areas such as how to spot the early signs of conflict, mitigate and reduce the risk and if required instigate a conflict resolution process, escalating and managing conflict in a more formal way.
This course uses various interactions to make the learning interesting and engages you with the content. These include:
- Kinetic text animations
- Reflective activities
- Formative Assessments including characters throughout
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course, you will be able to print a Virtual College certificate.
Duration
40 mins study hours to complete. The length of time taken depends entirely on how quickly learners can study and absorb the material.
Target Audience
This training is designed for anybody who wants to better understand Conflict Resolution and its effects on both individuals and an organisation.
Legislation covered in this course includes:
Equality Act 2010
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- Explain what conflict is and how it manifests itself in the workplace
- Discuss the impacts of conflict on employees and employers
- Mitigate conflict in the workplace
- Manage and resolve conflict if it occurs
Suitable for
- Anybody who wants to better understand conflict resolution
- Managers, team leaders and supervisors
- HR professionals
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: 3 years
Whilst none of our certificates have an expiry date it is strongly recommended that the training is completed every three years. This is based on industry best practice to ensure awareness and knowledge of the latest guidance and legislation.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
8th January 2026
LEVEL 3 SAFEGUARDING
enjoyed the course, however it was not clear how to purchase for colleagues and I needed to contact your support to find out. The first advice was not correct and I needed to contact again
8th January 2026
Simple and straight forward
Simple and straight forward, easy to navigate
8th January 2026
easy to navigate
The course was good-enough; it was clear and easy to navigate. there were some spelling mistakes in the text which give a sense of not being 100% professional (giving feedback in case it helps!)
6th January 2026
Food Hygiene 2
First time I had tried the Virtual College. Found the course thorough, the links to other websites for more information good and the challenges/assessment fair.
6th January 2026
Seamless experience
Seamless experience, great courses, easy to email to staff. Very competitive prices. Thanks
5th January 2026
Clear
Clear, easy to follow and convenient.
4th January 2026
Excellent content
Excellent content, easy to use and very informative.
4th January 2026
Straight to the point
Straight to the point. Good course with a lot of good explanatory videos
2nd January 2026
Clearly presented in an accessible bite…
Clearly presented in an accessible bite size way . Allowing for learning and consolidation . Very helpful .
1st January 2026
Very easy to purchase
Very easy to purchase, plenty of time for answers
Excellent
4.8 out of 5
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