Conflict Resolution

With this Conflict Resolution course discover what conflict is and how it manifests itself in the workplace. What are conflict resolution skills, the impact on employees and employers and what conflict resolution strategies can be employed to resolve conflict if it occurs.

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Course Overview


  • Intermediate
  • 40 Study Minutes
  • Online Study
  • Self-Printed Certificate


  • 1 CPD Hour
  • CPD Certified

Course description

As conflict is inevitable in most workplaces do you truly know how to recognise organisational or interpersonal conflict and resolve the conflict when it occurs.

Our 40-minute online course explores this important subject, imparting valuable insights which will increase any employee’s confidence in the topic and their conflict resolution skills. The course explores areas such as how to spot the early signs of conflict, mitigate and reduce the risk and if required instigate a conflict resolution process, escalating and managing conflict in a more formal way.

This course uses various interactions to make the learning interesting and engages you with the content. These include:

  • Kinetic text animations
  • Reflective activities
  • Formative Assessments including characters throughout


The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.


On completion of this course, you will be able to print a Virtual College certificate.


40 mins study hours to complete. The length of time taken depends entirely on how quickly learners can study and absorb the material.

Target Audience

This training is designed for anybody who wants to better understand Conflict Resolution and its effects on both individuals and an organisation.

Entry Requirements

There are no specific entry requirements for this course.

You will learn

  • Explain what conflict is and how it manifests itself in the workplace
  • Discuss the impacts of conflict on employees and employers
  • Mitigate conflict in the workplace.
  • Manage and resolve conflict if it occurs.

Who is it for?

Roles including:

  • Anybody who wants to better understand conflict resolution
  • Managers, team leaders and supervisors
  • HR professionals


Legislation covered in this course includes:

Equality Act 2010

How the online courses work

  • Find a course

    To begin searching for your online training you can click on the course category section on our website and browse through all of our training categories.

    Alternatively if you already know the title of the training you’re looking for you can use the search bar located in the centre of the homepage and go directly to the course you want.

  • Buy the course

    When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.

    Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.

    If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.

  • Take the course

    This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.

    The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.

  • Your Certificate

    Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College and will include the accrediting bodies logo where applicable.

    If you have bought the posted certificate option (available on select courses), a high quality, seal embossed, certificate will be sent out at the beginning of the following working week.