Conflict Resolution
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With this Conflict Resolution course discover what conflict is and how it manifests itself in the workplace. What are conflict resolution skills, the impact on employees and employers and what conflict resolution strategies can be employed to resolve conflict if it occurs.
Course Level: Intermediate
Duration: 40 Minutes
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
As conflict is inevitable in most workplaces do you truly know how to recognise organisational or interpersonal conflict and resolve the conflict when it occurs.
Our 40-minute online course explores this important subject, imparting valuable insights which will increase any employee’s confidence in the topic and their conflict resolution skills. The course explores areas such as how to spot the early signs of conflict, mitigate and reduce the risk and if required instigate a conflict resolution process, escalating and managing conflict in a more formal way.
This course uses various interactions to make the learning interesting and engages you with the content. These include:
- Kinetic text animations
- Reflective activities
- Formative Assessments including characters throughout
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course, you will be able to print a Virtual College certificate.
Duration
40 mins study hours to complete. The length of time taken depends entirely on how quickly learners can study and absorb the material.
Target Audience
This training is designed for anybody who wants to better understand Conflict Resolution and its effects on both individuals and an organisation.
Legislation covered in this course includes:
Equality Act 2010
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- Explain what conflict is and how it manifests itself in the workplace
- Discuss the impacts of conflict on employees and employers
- Mitigate conflict in the workplace
- Manage and resolve conflict if it occurs
Suitable for
- Anybody who wants to better understand conflict resolution
- Managers, team leaders and supervisors
- HR professionals
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out by Royal Mail delivery.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: 3 years
Whilst none of our certificates have an expiry date it is strongly recommended that the training is completed every three years. This is based on industry best practice to ensure awareness and knowledge of the latest guidance and legislation.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
24th September 2026
Simple and straightforward to access…
Simple and straightforward to access the course. Content thorough, but not overwhelming, with plenty of links to supplementary sources of information.
22nd September 2026
Easy to use website
Easy to use website, good range of courses.
22nd September 2026
Courses are well done
Courses are well done! Interactive and certificates are accredited and recognised by more than one body.
22nd September 2026
want to learn ,want Virtual Collage
clear helpful videos and well explained questions
21st September 2026
Safeguarding Level 2
Good course and great resource for similar learning topics.
21st September 2026
Easy learning
Easy learning, and helpful.
21st September 2026
Easy to follow.
Easy to follow. Easy to book for myself and multiple users. Excellent value for money
19th September 2026
Very accessible materials
Very accessible materials. Good layouts. High quality presentation of information with test points along the way.
19th September 2026
Well organised
Well organised
19th September 2026
Very clear information.
Very clear information. Well paced Helpful visuals Varied format helpful
Excellent
4.8 out of 5
16468 Reviews on
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