Conflict Resolution
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With this Conflict Resolution course discover what conflict is and how it manifests itself in the workplace. What are conflict resolution skills, the impact on employees and employers and what conflict resolution strategies can be employed to resolve conflict if it occurs.
Course Level: Intermediate
Accreditation: CPD Certified
Certificate: Self printed
Description
As conflict is inevitable in most workplaces do you truly know how to recognise organisational or interpersonal conflict and resolve the conflict when it occurs.
Our 40-minute online course explores this important subject, imparting valuable insights which will increase any employee’s confidence in the topic and their conflict resolution skills. The course explores areas such as how to spot the early signs of conflict, mitigate and reduce the risk and if required instigate a conflict resolution process, escalating and managing conflict in a more formal way.
This course uses various interactions to make the learning interesting and engages you with the content. These include:
- Kinetic text animations
- Reflective activities
- Formative Assessments including characters throughout
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course, you will be able to print a Virtual College certificate.
Duration
40 mins study hours to complete. The length of time taken depends entirely on how quickly learners can study and absorb the material.
Target Audience
This training is designed for anybody who wants to better understand Conflict Resolution and its effects on both individuals and an organisation.
Legislation covered in this course includes:
Equality Act 2010
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- Explain what conflict is and how it manifests itself in the workplace
- Discuss the impacts of conflict on employees and employers
- Mitigate conflict in the workplace
- Manage and resolve conflict if it occurs
Suitable for
- Anybody who wants to better understand conflict resolution
- Managers, team leaders and supervisors
- HR professionals
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: 3 years
Whilst none of our certificates have an expiry date it is strongly recommended that the training is completed every three years. This is based on industry best practice to ensure awareness and knowledge of the latest guidance and legislation.
Recent Reviews
19th July 2025
Super easy to use and a comprehensive…
Super easy to use and a comprehensive training schedule - thank you very much!
19th July 2025
Great
Easy to navigate
18th July 2025
Level 2 health & Safety within the catering world. With using virtual college
With using virtual college, it was quick and easy to pay and access my chosen course. I had a choice of using different methods on what type of device that I could use which was great for me. The course was very informative and I learnt a lot and the assessment at the end was good & you have a certificate that you can download straight away. Very highly recommend.
18th July 2025
Easy to access the Training
The process of purchasing the training (in this case combined offer of Allergy Awareness and Level 2 Food Safety and Hygiene) was easy as was the ability to access and complete the training. The online training system works well. The Food Allergy course was comprehensive and well structured my only criticism is that the Level 2 Food Safety and Hygiene is not as well structured with the same material repeated may times in different places so the course could be made much shorter.
18th July 2025
Very good everything completed…
Very good everything completed professionally
18th July 2025
Found the training easy to access and…
Found the training easy to access and navigate through different sections
17th July 2025
Very easy to follow well constructed…
Very easy to follow well constructed course
17th July 2025
The system was easy to use and things…
The system was easy to use and things were clear throughout
17th July 2025
easy to complete
easy to complete very informative
17th July 2025
Very informative
Very informative. Well navigated and explained in ways I could understand with out jargon that can often get in the way.
Excellent
4.7 out of 5
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