With our Communication course, managers will learn how to assess current strengths and identify areas for development, how to communicate as a manager and within a team, how to manage conflict and also various ways of communicating during their role. From these topics’ managers will develop their leadership communication skills becoming more successful within their role.

Communication_leadership_management Communication_Leadership_and_Management

Course Overview


  • Introductory Course
  • 1 Study Hour
  • Online Study
  • Self-Printed Certificate


  • 1 CPD Hour
  • CPD Certified

Course description

It is no secret that good communication is important to success in the business world, and businesses will always benefit from employees who can not only communicate successfully with the clients or customers, but can communicate successfully within the business as well.

This is especially true for managers, whose communications can greatly affect the morale and performance of their team. But how do they develop this skill?

Our 60-minute online course is designed to do just that. Written for both new and experienced managers in any sector, our course provides valuable insights into a wide array of areas from different ways of communicating to how to manage conflict, as well as providing useful skills which can help them.  

This course covers the following topics: 

  • Assessment of the learner’s current strengths and areas for development 
  • How to communicate as a team 
  • How to manage conflict 
  • Skills to help improve a manager’s communication 
  • The different ways we communicate 

Our course will ensure that you grow expert managers in your organisation. It is not only cost-effective and high quality (as all our courses are), but our human-centred design ensures that the learner is at the heart. It is not only flexible, allowing the learner to complete it at a time and pace that suits them, but the range of different media included – videos, challenges and downloadable resources – ensures that it will be an engaging learning experience. 

This course is also available as part of our ILM Assured Leadership and Management Training Package, designed to help develop the managers and leaders of the future.

Other courses available in this package are:

You will learn

  • Assess yourself to help you identify where your current strengths lie and areas for development
  • Support your understanding of how to communicate as a team and how to manage conflict
  • Explore skills to help you improve your communication
  • Understand the different ways we communicate

Who is it for?

Roles including:

  • Senior or middle management
  • New or aspiring managers
  • Experienced managers
  • Project Managers

How the online courses work

  • Find a course

    To begin searching for your online training you can click on the course category section on our website and browse through all of our training categories.

    Alternatively if you already know the title of the training you’re looking for you can use the search bar located in the centre of the homepage and go directly to the course you want.

  • Buy the course

    When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.

    Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.

    If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.

  • Take the course

    This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.

    The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.

  • Your Certificate

    Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.

    If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.