Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
4th July 2026
Course was very in depth and brought…
Course was very in depth and brought out all salient points without it being too difficult to take in. I know this was an online course but it would be good if you could buy printed book detailing all that is on the course. This would make for easy reference when needed.
4th July 2026
Easy to buy
Easy to buy, easy to navigate, reasonably priced
4th July 2026
Excellent training Safeguarding Level 3
Excellent training, so easy to follow and not the long laborious questions in the assessment. Look forward to starting another soon.
3rd July 2026
Excellent support
Excellent support. When we had to change the email address to transfer a login it was quickly dealt with.
30th June 2026
Very easy to use
Very easy to use
29th June 2026
Easily accessible tech support that…
Easily accessible tech support that resolved my issues quickly. Friendly and helpful :)
29th June 2026
i booked 4 fire marshal and fire safety…
i booked 4 fire marshal and fire safety training packages i received one fire marshal training only ... i need four as they are for different sites hence me purchases 4 packages not good value for money this way after talking to Virtual College about the issue the problem was solved very quickly and all courses were accessible. Their assistant was very helpful and polite, and the issue was solved
28th June 2026
Quick & easy to buy a course
Quick & easy to buy a course, good explanation about the course
27th June 2026
Easy to use course and very informative
Easy to use course and very informative
23rd June 2026
Easy to follow course and then the…
Easy to follow course and then the assessment completed after. Great to get it done in two hours. Saved a proposed all day at work!
Excellent
4.8 out of 5
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