Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
18th May 2026
Easily accessible
It was easy to log onto course which included video and text which made it easy to remember information
18th May 2026
Amazing professional easy…
Amazing professional easy recommendations
17th May 2026
Very cool
Very easy to use and make you to understand fast!
15th May 2026
Virtual college provide excellent…
Virtual college provide excellent courses, at reasonable price, and you will be able to study on your time , no pressure to finish on a specific time
15th May 2026
relevant
relevant, comprehensive, broad enough to give a digestible overview but plenty of detail that resonates with work experience
14th May 2026
very good and great
very good and great
14th May 2026
Good
Good very good
13th May 2026
It was straightforward
It was straightforward, well organised and easy to navigate.
11th May 2026
I was doing food and hygiene level 2…
I was doing food and hygiene level 2 training. It was easy and quick.
11th May 2026
Easy to follow
Easy to follow
Excellent
4.8 out of 5
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