Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
14th August 2026
Great course
Great course
14th August 2026
Very good
Very good. The exam questions were interesting, easy to learn, and easy to understand. I passed the exam in a very short time.
13th August 2026
very easy to order would highly…
very easy to order would highly reccomend
12th August 2026
Very easy to follow all the steps
Very easy to follow all the steps, user friendly and a very reasonable price
11th August 2026
easy to navigate -prices competitive
easy to navigate -prices competitive
10th August 2026
Easy to complete and use
Easy to complete the booking and problem with log in for candidates quickly resolved. It is good value for money.
9th August 2026
I was able to work at my own speed
I was able to work at my own speed, what was going to happen was clearly laid out
9th August 2026
provided the knowledge needed
provided the knowledge needed
9th August 2026
Excellent course
Excellent course, very precise in course content and easily explained. I would most definitely recommend to others who need to gain a suitable qualification.
9th August 2026
Easy to follow course with good…
Easy to follow course with good guidance.
Excellent
4.8 out of 5
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