Managing Challenging Conversations
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This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
Learning Objectives
On completion of this course, learners will be able:
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Accreditation
The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This module is aimed at business leaders and professionals.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- To understand and use the key principles for managing challenging conversations
- To utilise the skills of communication and listening to generate positive outcomes
Suitable for
- Business owners
- HR managers
- Business managers
- Line managers
- Team leaders
- Supervisors
Certification
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
18th July 2026
Easy to purchase
Easy to purchase, easy to use with no glitches.
17th July 2026
Very good easy to understand
Very good easy to understand
16th July 2026
Great sight for learning
Great sight for learning
15th July 2026
Good easy website to use
Good easy website to use. The course had lots of information.
13th July 2026
Good online training course
Good online training course
13th July 2026
Good clear information
Good clear information in the course. Options to watch a video or read a transcript was good in modules.
13th July 2026
Exellent food hygiene courseI completed the Food Hygiene course with Virtual College and it was excellent. The modules were clear, easy to follow and full of useful information. The videos and quizzes
I got my certificate quickly and the support team was helpful. Highly recommend Virtual College!
12th July 2026
Excellent I loved it
Excellent I loved it
9th July 2026
Simple,straightforward
Simple,straightforward
7th July 2026
I recently completed the Food Hygiene…
I recently completed the Food Hygiene course and found it very informative and easy to follow. The course explained important food safety practices clearly, including proper food handling, storage, cleaning, and preventing cross-contamination. The content was well-structured and practical, making it relevant for anyone working with food. I feel much more confident in understanding my responsibilities for maintaining high hygiene standards. Overall, I would highly recommend this course to anyone looking to improve their food safety knowledge.
Excellent
4.8 out of 5
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