Giving Customers a Positive Impression in Hospitality

Hospitality Suite: Giving Customers a Positive Impression
Hospitality Suite: Giving Customers a Positive Impression
Hospitality Suite: Giving Customers a Positive Impression Hospitality Suite: Giving Customers a Positive Impression

Course Overview


  • Intermediate
  • 1-2 Study Hours
  • Online Study
  • Self-Printed Certificate


  • 1-2 CPD Hours
  • CPD Certified

Course description

This course will teach employees how to comply with the relevant legislation, understand why organisations have policies and procedures and learn how to communicate information to customers in a friendly manner.

This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more.

Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers.

Learners will gain a wider awareness of the following legislation:

  • Health and Safety at Work Act 1974
  • Data Protection Act 1998
  • Equality Act 2010
  • Consumer Protection Act 1997
  • Sale and Supply of Goods Act 1994

You will learn

  • First impressions count
  • Appearance and behaviour – good or bad practice?
  • Meeting customer requirements
  • Knowing your products and services
  • Legal aspects

Who is it for?

Roles including:

  • Anyone working in a hospitality based role that involves interacting with customers, including both service and management roles
  • To provide better customer service in hospitality environments such as hotels, restaurants, takeaways, cafes, bars, fast food outlets and others
  • The course can be used either as Induction, Awareness, Refresher or Foundation Training, making it a highly flexible choice which doesn't disrupt your day to day operations

How the online courses work

  • Find a course

    To begin searching for your online training you can click on the course category section on our website and browse through all of our training categories.

    Alternatively if you already know the title of the training you’re looking for you can use the search bar located in the centre of the homepage and go directly to the course you want.

  • Buy the course

    When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.

    Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.

    If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.

  • Take the course

    This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.

    The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.

  • Your Certificate

    Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College and will include the accrediting bodies logo where applicable.

    If you have bought the posted certificate option (available on select courses), a high quality, seal embossed, certificate will be sent out at the beginning of the following working week.