Restaurant and Food Service Customer Service Online Training
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This CPD approved online restaurant customer service training course has been made for those working front of house in hospitality settings to help provide high levels of customer service. Good service is critical to success in business but is of particular importance in the hospitality sector.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course also reviews the importance of a good impression, excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers.
Service staff should know their menus and be a source of information to customers, including making recommendations and including good communication skills in their service approach.
Learning Objectives
On completion of this course, learners will:
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this customer service course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This course is aimed at professionals who are often serving food to customers in the hospitality sector.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Suitable for
- This course is aimed at professionals in the hospitality sector
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recent Reviews
12th December 2025
Timely
Timely, with minimal delay in being able to access the course at a time that suited me. The modules flowed into each other smoothly, and I could soon see the practical benefit of the knowledge gained.
11th December 2025
Easy to study
The course was easy to follow. Easy to register Easy to study
11th December 2025
Easy to access
Easy to access, all relevant information available
8th December 2025
Booking was easy the website had all…
Booking was easy the website had all the information I needed so once I booked the package I then received notification to allocate the spaces, which again was really simple to do, our staff will be doing this training on the January training day, but if they wanted to do it before they now could so for staff who work part time it's perfect.
8th December 2025
Easily accessible.
Easily accessible.
7th December 2025
Virtual College courses often come with accredited certificates, which can help with career progression or meeting workplace requirements.
. My experience was greatly enhanced by being able to find exactly what I needed. Virtual College is providing us with valuable opportunities to continue our professional development.
6th December 2025
Easy instructions
Easy instructions
6th December 2025
Virtual college as made me more…
Virtual college as made me more confident
4th December 2025
Don't rush
Ease of layout, also can revert back should you be unsure of content of lesson and there is the ability to make notes on the system although I still use paper and pen.88
3rd December 2025
My overall experience was great.
My experience was great due to the flow and ease of the course. It was interactive and I found it to be enjoyable.
Excellent
4.8 out of 5
16091 Reviews on
