Restaurant and Food Service Customer Service Online Training
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This CPD approved online restaurant customer service training course has been made for those working front of house in hospitality settings to help provide high levels of customer service. Good service is critical to success in business but is of particular importance in the hospitality sector.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.
The course also reviews the importance of a good impression, excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers.
Service staff should know their menus and be a source of information to customers, including making recommendations and including good communication skills in their service approach.
Learning Objectives
On completion of this course, learners will:
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On successful completion of this customer service course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.
Duration
This course will take approximately 30 minutes to complete, depending on learning speed.
Target Audience
This course is aimed at professionals who are often serving food to customers in the hospitality sector.
Entry Requirements
There are no specific entry requirements for this course.
What you'll learn
- Understand the importance of customers’ needs and expectations in the hospitality sector
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
- Understand why it is important to set the service offer relationships
- Understand the importance of complying with industry codes of practice and legislation
Suitable for
- This course is aimed at professionals in the hospitality sector
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
13th January 2026
Very Good
Very Good, well laid out and easy to follow I would recommend this course.
11th January 2026
I still haven't received my certificate…
I still haven't received my certificate and it's been 7 days
10th January 2026
I have used Virtual College for years
I have used Virtual College for years. It's familiar and easy to use.
10th January 2026
My confidence has soared since I…
My confidence has soared since I started pursuing my degree online.
10th January 2026
Easy to follow and very good price
Very good price. Content very clear. I have done lots of the food hygiene courses over the years sat in a room with a teacher but this is much better because you can go back to look at things again and stop when you need to.
9th January 2026
Clear guidelines
Clear guidelines, easy to follow online training, informative and affordable for a small charity such as ours. Thank you.
8th January 2026
LEVEL 3 SAFEGUARDING
enjoyed the course, however it was not clear how to purchase for colleagues and I needed to contact your support to find out. The first advice was not correct and I needed to contact again
8th January 2026
Simple and straight forward
Simple and straight forward, easy to navigate
8th January 2026
easy to navigate
The course was good-enough; it was clear and easy to navigate. I have edited a part about finding spelling mistakes as the company has responded (as below) and taking actions to correct, which is fab!
6th January 2026
Food Hygiene 2
First time I had tried the Virtual College. Found the course thorough, the links to other websites for more information good and the challenges/assessment fair.
Excellent
4.8 out of 5
16104 Reviews on
