Customer Service in Hospitality
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Our Hospitality Customer Service course has been designed for those who are customer facing in an hospitality environment to ensure a great service is provided every time. The CPD approved training is suitable for all levels of staff and can boost the reputation of a business and improve customer experiences as well as the revenue generated from your customers.
Course Level: Introductory Course
Duration: 1-2 Hours
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time.
We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this.
Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience.
Who Should take this course
Our training course is aimed at staff at all levels who are working in the hospitality industry, such as waiting staff, bar staff, front of house staff and catering staff.
This course will also be beneficial to hospitality managers and supervisors as it will increase the skills needed to teach and advise their employees, ensuring that all employees are providing great levels of customer service.
Learning Objectives
- Understand the importance of customer needs and expectations in the hospitality sector
- Recognise the importance of good customer service and building relationships
- Comply with the industry codes of practice and legislation
Accreditation
Our Customer Service in Hospitality course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Test and certification
At the end of the course, you will be required to answer 15 multiple choice questions to assess your understanding of customer service. A 75% pass mark is needed and there'll be three attempts to achieve this at no extra cost. If more than three are required, you will need to contact the Virtual College team to arrange an additional try.
When the 75% pass mark has been achieved, you will be able to download and print a Virtual College allergy awareness certificate for your records.
Course duration
Our Customer Service in Hospitality Training Course should take one to two hours to complete, though this depends entirely on how quickly you learn and absorb the study material.
As the course is self-paced and progress is recorded throughout, you can easily complete the training in stages.
What you'll learn
- Understand the importance of customer needs and expectations in the hospitality sector
- Recognise the importance of good customer service and building relationships
- Comply with the industry codes of practice and legislation
Suitable for
- Waiting Staff
- Bar Staff
- Front of House Staff
- Catering Staff
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recent Reviews
12th December 2025
Timely
Timely, with minimal delay in being able to access the course at a time that suited me. The modules flowed into each other smoothly, and I could soon see the practical benefit of the knowledge gained.
11th December 2025
Easy to study
The course was easy to follow. Easy to register Easy to study
11th December 2025
Easy to access
Easy to access, all relevant information available
8th December 2025
Booking was easy the website had all…
Booking was easy the website had all the information I needed so once I booked the package I then received notification to allocate the spaces, which again was really simple to do, our staff will be doing this training on the January training day, but if they wanted to do it before they now could so for staff who work part time it's perfect.
8th December 2025
Easily accessible.
Easily accessible.
7th December 2025
Virtual College courses often come with accredited certificates, which can help with career progression or meeting workplace requirements.
. My experience was greatly enhanced by being able to find exactly what I needed. Virtual College is providing us with valuable opportunities to continue our professional development.
6th December 2025
Easy instructions
Easy instructions
6th December 2025
Virtual college as made me more…
Virtual college as made me more confident
4th December 2025
Don't rush
Ease of layout, also can revert back should you be unsure of content of lesson and there is the ability to make notes on the system although I still use paper and pen.88
3rd December 2025
My overall experience was great.
My experience was great due to the flow and ease of the course. It was interactive and I found it to be enjoyable.
Excellent
4.8 out of 5
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