Customer Service in Hospitality
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Our Hospitality Customer Service course has been designed for those who are customer facing in an hospitality environment to ensure a great service is provided every time. The CPD approved training is suitable for all levels of staff and can boost the reputation of a business and improve customer experiences as well as the revenue generated from your customers.
Course Level: Introductory Course
Duration: 1-2 Hours
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time.
We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this.
Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience.
Who Should take this course
Our training course is aimed at staff at all levels who are working in the hospitality industry, such as waiting staff, bar staff, front of house staff and catering staff.
This course will also be beneficial to hospitality managers and supervisors as it will increase the skills needed to teach and advise their employees, ensuring that all employees are providing great levels of customer service.
Learning Objectives
- Understand the importance of customer needs and expectations in the hospitality sector
- Recognise the importance of good customer service and building relationships
- Comply with the industry codes of practice and legislation
Accreditation
Our Customer Service in Hospitality course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Test and certification
At the end of the course, you will be required to answer 15 multiple choice questions to assess your understanding of customer service. A 75% pass mark is needed and there'll be three attempts to achieve this at no extra cost. If more than three are required, you will need to contact the Virtual College team to arrange an additional try.
When the 75% pass mark has been achieved, you will be able to download and print a Virtual College allergy awareness certificate for your records.
Course duration
Our Customer Service in Hospitality Training Course should take one to two hours to complete, though this depends entirely on how quickly you learn and absorb the study material.
As the course is self-paced and progress is recorded throughout, you can easily complete the training in stages.
What you'll learn
- Understand the importance of customer needs and expectations in the hospitality sector
- Recognise the importance of good customer service and building relationships
- Comply with the industry codes of practice and legislation
Suitable for
- Waiting Staff
- Bar Staff
- Front of House Staff
- Catering Staff
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
13th January 2026
Very Good
Very Good, well laid out and easy to follow I would recommend this course.
11th January 2026
I still haven't received my certificate…
I still haven't received my certificate and it's been 7 days
10th January 2026
I have used Virtual College for years
I have used Virtual College for years. It's familiar and easy to use.
10th January 2026
My confidence has soared since I…
My confidence has soared since I started pursuing my degree online.
10th January 2026
Easy to follow and very good price
Very good price. Content very clear. I have done lots of the food hygiene courses over the years sat in a room with a teacher but this is much better because you can go back to look at things again and stop when you need to.
9th January 2026
Clear guidelines
Clear guidelines, easy to follow online training, informative and affordable for a small charity such as ours. Thank you.
8th January 2026
LEVEL 3 SAFEGUARDING
enjoyed the course, however it was not clear how to purchase for colleagues and I needed to contact your support to find out. The first advice was not correct and I needed to contact again
8th January 2026
Simple and straight forward
Simple and straight forward, easy to navigate
8th January 2026
easy to navigate
The course was good-enough; it was clear and easy to navigate. I have edited a part about finding spelling mistakes as the company has responded (as below) and taking actions to correct, which is fab!
6th January 2026
Food Hygiene 2
First time I had tried the Virtual College. Found the course thorough, the links to other websites for more information good and the challenges/assessment fair.
Excellent
4.8 out of 5
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