Customer Service in Hospitality

Our Hospitality Customer Service course has been designed for those who are customer facing in an hospitality environment to ensure a great service is provided every time. The CPD approved training is suitable for all levels of staff and can boost the reputation of a business and improve customer experiences as well as the revenue generated from your customers.

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Course Overview


  • Introductory Course
  • 1 - 2 Study Hours
  • Online Study
  • Self-Printed Certificate


  • 1 - 2 CPD Hours
  • CPD Certified

Course description

Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time.

We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this.

Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience.

Who Should take this course

Our training course is aimed at staff at all levels who are working in the hospitality industry, such as waiting staff, bar staff, front of house staff and catering staff.

This course will also be beneficial to hospitality managers and supervisors as it will increase the skills needed to teach and advise their employees, ensuring that all employees are providing great levels of customer service.

Learning Objectives

  • Understand the importance of customer needs and expectations in the hospitality sector
  • Recognise the importance of good customer service and building relationships
  • Comply with the industry codes of practice and legislation


Our Customer Service in Hospitality course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Test and certification

At the end of the course, you will be required to answer 15 multiple choice questions to assess your understanding of customer service. A 75% pass mark is needed and there'll be three attempts to achieve this at no extra cost. If more than three are required, you will need to contact the Virtual College team to arrange an additional try.

When the 75 per cent pass mark has been achieved, you will be able to download and print a Virtual College allergy awareness certificate for your records.

Course duration

Our Customer Service in Hospitality Training Course should take one to two hours to complete, though this depends entirely on how quickly you learn and absorb the study material.

As the course is self-paced and progress is recorded throughout, you can easily complete the training in stages.

You will learn

  • Understand the importance of customer needs and expectations in the hospitality sector
  • Recognise the importance of good customer service and building relationships
  • Comply with the industry codes of practice and legislation

Who is it for?

Roles including:

  • Waiting staff
  • Bar staff
  • Front of house staff
  • Catering staff

How the online courses work

  • Find a course

    To begin searching for your online training you can click on the course category section on our website and browse through all of our training categories.

    Alternatively if you already know the title of the training you’re looking for you can use the search bar located in the centre of the homepage and go directly to the course you want.

  • Buy the course

    When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.

    Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.

    If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.

  • Take the course

    This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.

    The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.

  • Your Certificate

    Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College and will include the accrediting bodies logo where applicable.

    If you have bought the posted certificate option (available on select courses), a high quality, seal embossed, certificate will be sent out at the beginning of the following working week.