Consumer Contracts - Distance Sales
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The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales.’
Course Level: Introductory Course
Duration: 30 Minutes
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This Consumer Contracts - Distance Sales module looks at how consumer contracts can affect your business and what you need to do to comply with the rules.
Lesson Plan
- What distance contracts are and the types of contracts that you will enter into
- What information you must give consumers and how that can be given
- How long consumers have to cancel their contracts
- How long you have to deliver the products that consumers have ordered from you; and
- Why you need to make sure that consumers who call you can ring on a basic rate phone number
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course you will be able to download a Virtual College certificate.
Duration
Approximately 25 minutes - 30 minutes. The length of time taken depends entirely on how quickly you can study and absorb the material.
Target Audience
This module is suitable for anyone who is in business and wants to learn about consumer contracts focusing on distance consumer contracts.
Entry Requirements
There are no specific entry requirements for this course
What you'll learn
- What distance contracts are and the types of contracts that you will enter into
- What information you must give consumers and how that can be given
- How long consumers have to cancel their contracts
- How long you have to deliver the products that consumers have ordered from you
- Why you need to make sure that consumers who call you can ring on a basic rate phone number
Suitable for
- Anyone who is in business and wants to learn about consumer contracts focusing on distance consumer contracts
- Sales Staff
- Administration Staff
- Sole Traders
- Business Owners
- Managers
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: 3 years
Whilst none of our certificates have an expiry date it is strongly recommended that the training is completed every three years. This is based on industry best practice to ensure awareness and knowledge of the latest guidance and legislation.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
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