Consumer Contracts - Distance Sales
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The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales.’
Course Level: Introductory Course
Duration: 30 Minutes
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
This Consumer Contracts - Distance Sales module looks at how consumer contracts can affect your business and what you need to do to comply with the rules.
Lesson Plan
- What distance contracts are and the types of contracts that you will enter into
- What information you must give consumers and how that can be given
- How long consumers have to cancel their contracts
- How long you have to deliver the products that consumers have ordered from you; and
- Why you need to make sure that consumers who call you can ring on a basic rate phone number
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course you will be able to download a Virtual College certificate.
Duration
Approximately 25 minutes - 30 minutes. The length of time taken depends entirely on how quickly you can study and absorb the material.
Target Audience
This module is suitable for anyone who is in business and wants to learn about consumer contracts focusing on distance consumer contracts.
Entry Requirements
There are no specific entry requirements for this course
What you'll learn
- What distance contracts are and the types of contracts that you will enter into
- What information you must give consumers and how that can be given
- How long consumers have to cancel their contracts
- How long you have to deliver the products that consumers have ordered from you
- Why you need to make sure that consumers who call you can ring on a basic rate phone number
Suitable for
- Anyone who is in business and wants to learn about consumer contracts focusing on distance consumer contracts
- Sales Staff
- Administration Staff
- Sole Traders
- Business Owners
- Managers
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: 3 years
Whilst none of our certificates have an expiry date it is strongly recommended that the training is completed every three years. This is based on industry best practice to ensure awareness and knowledge of the latest guidance and legislation.
Recent Reviews
12th December 2025
Timely
Timely, with minimal delay in being able to access the course at a time that suited me. The modules flowed into each other smoothly, and I could soon see the practical benefit of the knowledge gained.
11th December 2025
Easy to study
The course was easy to follow. Easy to register Easy to study
11th December 2025
Easy to access
Easy to access, all relevant information available
8th December 2025
Booking was easy the website had all…
Booking was easy the website had all the information I needed so once I booked the package I then received notification to allocate the spaces, which again was really simple to do, our staff will be doing this training on the January training day, but if they wanted to do it before they now could so for staff who work part time it's perfect.
8th December 2025
Easily accessible.
Easily accessible.
7th December 2025
Virtual College courses often come with accredited certificates, which can help with career progression or meeting workplace requirements.
. My experience was greatly enhanced by being able to find exactly what I needed. Virtual College is providing us with valuable opportunities to continue our professional development.
6th December 2025
Easy instructions
Easy instructions
6th December 2025
Virtual college as made me more…
Virtual college as made me more confident
4th December 2025
Don't rush
Ease of layout, also can revert back should you be unsure of content of lesson and there is the ability to make notes on the system although I still use paper and pen.88
3rd December 2025
My overall experience was great.
My experience was great due to the flow and ease of the course. It was interactive and I found it to be enjoyable.
Excellent
4.8 out of 5
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