Consumer Contracts - Off-Premises Sales

The Consumer Contracts – Off-Premises Sales course has been created to present you with all the knowledge you need to gain an understanding of off-premises contracts.

By completing this course you will be meeting your legal obligations and minimising the risk of bad publicity or lawsuits.

Learners will be taught the rules and regulations regarding off-premises sales and how to apply them to their own work making sure they follow the law requirements.

On completion of this course learners will be able understand:

• What off-premises contracts are as well as the types of contracts you will enter into
• What information you must give to consumers and how that can be given
• How long customers have to wait to cancel their contract with you
• What happens when consumers cancel their contracts
• How long you have to deliver the products that consumers have ordered from you
• Why you need to make sure that consumers who call you can ring on a basic rate phone number

This course is relevant to any retailer that potentially sells away from their premises.

When you’ve completed this online training you will sit an online test and, once successful, you can print your certificate.

Lesson Plan

The subjects covered in this module include:

• Introduction
• Types of consumer contracts
• Off-premises contracts
• Types of contracts
• Information requirements
• Cancellation periods and exceptions to the right to cancel

• Cancellation periods
• Three types of contracts
• Exceptions to the right to cancel
• Cancellation periods and exception and what it means

• Cancellation and what it means
• The main effects of cancellation
• Other matter
• Final thoughts

• Recap of learning objectives

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to print a Virtual College certificate.

Duration

Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. The course is self-paced with 36 interactive screens and multiple components. Your progress will be recorded throughout.

Target Audience

This course is suitable for any retailer that potentially sells away from their premises.

Entry Requirements

There are no specific entry requirements for this course, the material is appropriate for all levels. However, the estimated level of audience knowledge is intermediate.