Consumer Contracts - Off-Premises Sales
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If you work in a role where contracts are completed off-premises it is important you are aware of the law and guidance you should follow. Our Consumer Contracts - Off Premises Sales course is suitable for all levels of staff and can be completed at your convenience.
Course Level: Introductory Course
Duration: 1 Hour
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
The Consumer Contracts – Off-Premises Sales course has been created to present you with all the knowledge you need to gain an understanding of off-premises contracts.
By completing this course you will be meeting your legal obligations and minimising the risk of bad publicity or lawsuits.
Learners will be taught the rules and regulations regarding off-premises sales and how to apply them to their own work making sure they follow the law requirements.
On completion of this course learners will be able understand:
- What off-premises contracts are as well as the types of contracts you will enter into
- What information you must give to consumers and how that can be given
- How long customers have to wait to cancel their contract with you
- What happens when consumers cancel their contracts
- How long you have to deliver the products that consumers have ordered from you
- Why you need to make sure that consumers who call you can ring on a basic rate phone number
This course is relevant to any retailer that potentially sells away from their premises.
When you’ve completed this online training you will sit an online test and, once successful, you can print your certificate.
Lesson Plan
The subjects covered in this module include:
- Introduction
- Types of consumer contracts
- Off-premises contracts
- Types of contracts
- Information requirements
- Cancellation periods and exceptions to the right to cancel
- Cancellation periods
- Three types of contracts
- Exceptions to the right to cancel
- Cancellation periods and exception and what it means
- Cancellation and what it means
- The main effects of cancellation
- Other matter
- Final thoughts
- Recap of learning objectives
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course you will be able to print a Virtual College certificate.
Duration
Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. The course is self-paced with 36 interactive screens and multiple components. Your progress will be recorded throughout.
Target Audience
This course is suitable for any retailer that potentially sells away from their premises.
Entry Requirements
There are no specific entry requirements for this course, the material is appropriate for all levels. However, the estimated level of audience knowledge is intermediate.
What you'll learn
- What off-premises contracts are as well as the types of contracts you will enter into
- What information you must give to consumers and how that can be given
- How long customers have to wait to cancel their contract with you
- What happens when consumers cancel their contracts
- How long you have to deliver the products that consumers have ordered from you
- Why you need to make sure that consumers who call you can ring on a basic rate phone number
Suitable for
- Suitable for any retailer that potentially sells away from their premises
- Business Owners
- Managers
- Sales Staff
- Administration Staff
- Sole Traders
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recommended renewal: 3 years
Whilst none of our certificates have an expiry date it is strongly recommended that the training is completed every three years. This is based on industry best practice to ensure awareness and knowledge of the latest guidance and legislation.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
22nd January 2026
Virtual college experience
Thé information is very well presented. I liked the shirt videoed in particular ànd thé short practice questions.
21st January 2026
Excellent Value for Money
Excellent Value for Money - Certificate optional Easy to follow - learned a lot My third time on this course - has to be taken every few years
20th January 2026
This was very easy to follow
This was very easy to follow
20th January 2026
Level 2 Food Safety and Hygiene…
This course gave the information and knowledge I needed. It was varied in content and gave little quizzes at the end of some modules which was helpful for my learning.
19th January 2026
Very wide range of courses
Everything was well explained, it was easy to create an account, and to find the correct course.
19th January 2026
excellent online training packadges
All the training packadges we have used with our staff team have been great! Easy to use and the information very relevent. We are a small charity so finding well priced/free training is really important to us . We have also been able to take advantage of the sales too !
19th January 2026
easy to follow instuctions to access…
easy to follow instuctions to access the next stage of the course, as well as the extra information given on certain pages. being able to take your time to absorb the information before the quiz to finish the course.
19th January 2026
Really clear and informative course
Really clear and informative course
19th January 2026
Informative, clear course
Straight forward to use, clear, well presented online course. Very informative and well structured.
18th January 2026
Like this course was helpful
Like this course was helpful
Excellent
4.8 out of 5
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