Customer Service in Hospitality
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Our Hospitality Customer Service course has been designed for those who are customer facing in an hospitality environment to ensure a great service is provided every time. The CPD approved training is suitable for all levels of staff and can boost the reputation of a business and improve customer experiences as well as the revenue generated from your customers.
Course Level: Introductory Course
Duration: 1-2 Hours
Accreditation: CPD Certified
Certificate: Self-Printed Certificate
Description
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time.
We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this.
Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience.
Who Should take this course
Our training course is aimed at staff at all levels who are working in the hospitality industry, such as waiting staff, bar staff, front of house staff and catering staff.
This course will also be beneficial to hospitality managers and supervisors as it will increase the skills needed to teach and advise their employees, ensuring that all employees are providing great levels of customer service.
Learning Objectives
- Understand the importance of customer needs and expectations in the hospitality sector
- Recognise the importance of good customer service and building relationships
- Comply with the industry codes of practice and legislation
Accreditation
Our Customer Service in Hospitality course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Test and certification
At the end of the course, you will be required to answer 15 multiple choice questions to assess your understanding of customer service. A 75% pass mark is needed and there'll be three attempts to achieve this at no extra cost. If more than three are required, you will need to contact the Virtual College team to arrange an additional try.
When the 75% pass mark has been achieved, you will be able to download and print a Virtual College allergy awareness certificate for your records.
Course duration
Our Customer Service in Hospitality Training Course should take one to two hours to complete, though this depends entirely on how quickly you learn and absorb the study material.
As the course is self-paced and progress is recorded throughout, you can easily complete the training in stages.
What you'll learn
- Understand the importance of customer needs and expectations in the hospitality sector
- Recognise the importance of good customer service and building relationships
- Comply with the industry codes of practice and legislation
Suitable for
- Waiting Staff
- Bar Staff
- Front of House Staff
- Catering Staff
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out by Royal Mail delivery.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Frequently Asked Questions
After you have completed your purchase, you will be able to access your training straight away!
When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have completed your purchase, you will be able to send the course(s) to other people using your system account with Enable by entering the learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
Recent Reviews
24th September 2026
Simple and straightforward to access…
Simple and straightforward to access the course. Content thorough, but not overwhelming, with plenty of links to supplementary sources of information.
22nd September 2026
Easy to use website
Easy to use website, good range of courses.
22nd September 2026
Courses are well done
Courses are well done! Interactive and certificates are accredited and recognised by more than one body.
22nd September 2026
want to learn ,want Virtual Collage
clear helpful videos and well explained questions
21st September 2026
Safeguarding Level 2
Good course and great resource for similar learning topics.
21st September 2026
Easy learning
Easy learning, and helpful.
21st September 2026
Easy to follow.
Easy to follow. Easy to book for myself and multiple users. Excellent value for money
19th September 2026
Very accessible materials
Very accessible materials. Good layouts. High quality presentation of information with test points along the way.
19th September 2026
Well organised
Well organised
19th September 2026
Very clear information.
Very clear information. Well paced Helpful visuals Varied format helpful
Excellent
4.8 out of 5
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