Customer Service in Hospitality
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Our Hospitality Customer Service course has been designed for those who are customer facing in an hospitality environment to ensure a great service is provided every time. The CPD approved training is suitable for all levels of staff and can boost the reputation of a business and improve customer experiences as well as the revenue generated from your customers.
Course Level: Introductory Course
Duration: 1-2 Hours
Accreditation: CPD Certified
Certificate: Self printed
Description
Our customer service training will give you the essential skills and knowledge you need to ensure you provide a great service every time.
We understand that customer service is the foundation of hospitality businesses and want to make sure businesses have the skills needed to provide fantastic customer service. Our customer service course does just this.
Our training not only covers the vital key skills and knowledge, ensuring your staff will offer the best service, but also covers key legislation and topics such as food allergy guidance, ensuring your staff will have an in-depth knowledge of food legislation to further improve your customers experience.
Who Should take this course
Our training course is aimed at staff at all levels who are working in the hospitality industry, such as waiting staff, bar staff, front of house staff and catering staff.
This course will also be beneficial to hospitality managers and supervisors as it will increase the skills needed to teach and advise their employees, ensuring that all employees are providing great levels of customer service.
Learning Objectives
- Understand the importance of customer needs and expectations in the hospitality sector
- Recognise the importance of good customer service and building relationships
- Comply with the industry codes of practice and legislation
Accreditation
Our Customer Service in Hospitality course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Test and certification
At the end of the course, you will be required to answer 15 multiple choice questions to assess your understanding of customer service. A 75% pass mark is needed and there'll be three attempts to achieve this at no extra cost. If more than three are required, you will need to contact the Virtual College team to arrange an additional try.
When the 75% pass mark has been achieved, you will be able to download and print a Virtual College allergy awareness certificate for your records.
Course duration
Our Customer Service in Hospitality Training Course should take one to two hours to complete, though this depends entirely on how quickly you learn and absorb the study material.
As the course is self-paced and progress is recorded throughout, you can easily complete the training in stages.
What you'll learn
- Understand the importance of customer needs and expectations in the hospitality sector
- Recognise the importance of good customer service and building relationships
- Comply with the industry codes of practice and legislation
Suitable for
- Waiting Staff
- Bar Staff
- Front of House Staff
- Catering Staff
Certification
Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College which will include the accrediting bodies logo where applicable, the learner's name, the title of the course and the date of completion.
If you have purchased the posted certificate option, available on selected courses, a high quality, seal embossed, certificate will be sent out the following working week after completion.
Self-Printed Certificate Option
Upon completion of the course, a digital certificate will be available to download instantly.
Recent Reviews
8th November 2025
Updated training
Updated training
6th November 2025
Comprehensive course
Comprehensive course, covered all aspects of food hygiene
6th November 2025
Initial glitch with not being able to…
Initial glitch with not being able to change names by using one email address, Rowena was SUPER helpful and sorted it out for us. Very professional and what a gift to your company!
6th November 2025
Excellent very useful online learning…
Excellent very useful online learning platform.
6th November 2025
Great content and good value for money
The training was straightforward and I found the content very useful and easy to understand.
5th November 2025
Great courses .5 star
Great courses .. would recommend ..5 stars
5th November 2025
Thank you will do some other courses…
Thank you will do some other courses with you
5th November 2025
Plain to learn and understand
It was plain to follow and easy to understand i am not very good at understanding things but like i have said evan i could follow ot
3rd November 2025
Accessible and easy to use training courses
I found that Virtual College was simple and easy to use. The content of the course was clear and easy to understand. I would recommend Virtual College to other employers.
3rd November 2025
Accessible Learning
Quick, straightforward learning/study at your fingertips! Very informative. Suitable for all students and ages.
Excellent
4.8 out of 5
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