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Statutory & Mandatory Training: Conflict Resolution

Course Overview

Format

Intermediate
1-2 Study Hours
Online Study
Self-Printed Certificate

Accreditation

1-2 CPD Hours
CPD Certified

Course description

This course will prepare you for dealing with conflict in the workplace as well as develop your communication skills and gain confidence in handling workplace conflict.

This course will enable healthcare professionals to develop their communication skills and gain confidence in handling workplace conflict.

Training outcomes

Understand what conflict is, how it arises and how the risk of conflict can be minimised.
Appreciate the role of communication in conflict and conflict management.
Be able to describe the procedural, environmental and legal context of violence in the workplace.
Know what to do if a violent incident occurs and understand what support is available.
Be able to describe the role of Local Security Management Specialists in keeping NHS staff safe.

Accreditation

This course is accredited by CPD. The certificate, awarded upon successful completion, can be used to log your hours against.

Duration

The course usually takes 1-2 hours to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience

This course is aimed at anyone working in a healthcare role whose work brings them into contact with members of the public, thereby increasing the chances of encountering conflict in the workplace.

Entry requirements

There are no entry requirements for this course.

Test and certificate

Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

You will learn

Understand what conflict is

How it arises and how the risk of conflict can be minimised

Appreciate the role of communication in conflict and conflict management

Be able to describe the procedural, environmental and legal context of violence in the workplace

Be able to describe the role of Local Security Management Specialists in keeping NHS staff safe

Who is it for?

Roles including:

Anyone working in a healthcare role whose work brings them into contact with members of the public

Doctors

Nurses

Receptionists

Porters

Surgeons

How the online courses work

Find a course

To begin searching for your online training you can click on the course category section on our website and browse through all of our training categories.
Alternatively if you already know the title of the training you’re looking for you can use the search bar located in the centre of the homepage and go directly to the course you want.
Buy the course

When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account.
Once you have purchased a course, you will be able to send this course to other people using your system account with Enable by entering the new learner’s email address so that they may access the training and set up their own system account with our Learning Management System.
If you are not 100% satisfied with your course then we offer a 30-day, no hassle money-back guarantee. To request a refund, you should email our learner support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not have completed the training in order to make a valid refund claim. Any claim made after the training has been completed will be invalidated.
Take the course

This online course consists of a series of pages in which an instructor will talk learners through the lesson material. Pages may include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help learners stay engaged and interested in the material. Lessons can be taken in any order and each lesson may be paused and resumed at any stage.
The course is self-paced so learners decide how fast or slow the training goes. There is no deadline for completion but some of our courses have a test at the end to check that learners have understood the material. If the course has a test at the end then learners are required to achieve a 75% pass mark to successfully complete the course. Once learners have passed the test they are awarded a certificate, which can either be downloaded digitally or sent as a physical copy if this option was chosen when purchasing the course.
Your Certificate

Upon completion of any of our courses, learners will be able to download a digital certificate from Virtual College and will include the accrediting bodies logo where applicable.
If you have bought the posted certificate option (available on select courses), a high quality, seal embossed, certificate will be sent out at the beginning of the following working week.